"Responsive, helpful service"
- Cheryl L
We bought a certified car via the internet with Infiniti Naperville. It was the first time doing this and the team there, from sales to finance, was efficient, friendly and responsive. They were always easy to get hold of and answered all my questions. When the car was delivered (which was extremely fast), there were a couple small glitches. That’s when the service and commitment are really tested but again, the team was extremely helpful and responsive and got them resolved quickly. I’m very happy with the purchase and having worked with a lot of car dealers in the past, I can easily say this dealer was the best. Thank you Mark, Paul and Dale!
"Trying to buy a car"
Mark Schoeberlein was very helpful. He made the experience fast and flexible. Great customer service! Everything was ready as soon as I arrived here to check out the car I was interested in. I will definitely recommend family.
"Came in to look, left with a car!"
I was casually shopping the new Q50 after sitting in one during the auto show. When I contacted them online about what I was looking for they were able to pull two cars up front ready for me to test drive before I arrived with only an hours notice. Test drive was great, and the finance portion was painless leasing my first car. Great people and work with you to get you what you wanted.
quick response,treated very well,very friendly atmosphere and was very happy they haven t push me to buy the car like other places do.
"Outstanding, very customer friendly!!"
Mark Schoeberlein did an excellent job of presenting the vehicle we are purchasing !! His understanding of the vehicle we purchased was outstanding. Would definitely recommend him to our family to purchase there next vehicle.!!!
Mark is the best, most honest car sells man I have met. He help me a lot and made the whole car buying process very easy.
I had a very pleasant experience buying a car in this dealer. Mark, the agent who helped me through the whole process is very professional and welcoming, I wouldn't hesitate to recommend this place to anyone who wants to buy an infiniti.
"Hard to find Infiniti qx70 "
I was looking for a specific vehicle package and color. I found it on the internet and contacted the dealership. They were extremely helpful and courteous. Mark Schoeberlein kept me informed on the details and helped with the arrangements to get the vehicle shipped to me in Oklahoma. It was a very pleasant and rewarding experience. I would do it again when back in the market for an Infiniti!
"A Wonderful "Leasing" Experience - mspeights"
I just leased another new Infiniti Q70L from this dealership and I couldn't be more pleased! As soon as I drove into the Service area to leave my Q70 that I was turning in, two employees immediately greeted me and then paged Sean Pelkey (who I had been my go-to person) and John Schultz.. Sean
had my new car pulled into the Service area. And, of course, I was absolutely delighted with it. We then took care of the financial matters. All went well. Before leaving, Justin paired my mobile phone with the car and went over interior details. Everyone--John, Adam, Michael, Justin, Mark, and the Service employees--made my afternoon wonderful. I have to say that I did check with other Infiniti dealers before making my final decision and Infiniti of Naperville offered my the "best" deal. Much appreciation!!
"Great experience in Naperville "
My dad and I worked with Mark at the Naperville location and he was phenomenal. He made the process easy, was straightforward, and provided a great customer experience.
The dealership had great options, the inventory was easily visible.
I highly recommend Mark, very helpful.