The entire team did an excellent job at answering my questions. I appreciated the professional treatment I received from the moment I walked into the showroom until I drove off the lot with my new vehicle, by every single member of the team. Each and every one of them was cordial, knowledgeable, and respected my time, and nobody was overbearing.
I can honestly say “I enjoyed this car buying experience”!
The four people we dealt with were very responsive and adaptive to our needs. Most pleasant experience we have ever had in buying a car.
"Superior customer service"
I started to work with Mark Schoeberlein a couple months ago. He was very patient and so easy to work with. Sometimes being a single woman you are not taken seriously. But with Mark it was a total respectful and comfortable experience. He was so patient with me when I was between 2 colors. No pressure sale here. Would highly recommend anyone to come work with Mark
"Mark has been a great help in getting my new Infiniti"
I was looking to lease a Q50 hybrid and Mark was the one who helped me out. He offered me a great deal right from the start and didn’t play that back and fourth game. He is very professional and helpful, answered all of my questions, I would work with him again for sure.
My experience working with Mark Schoeberlein was great. He made the deal happen and this is the second Q50 I have purchased from him. I plan to cone back again.
"Responsive, helpful service"
- Cheryl L
We bought a certified car via the internet with Infiniti Naperville. It was the first time doing this and the team there, from sales to finance, was efficient, friendly and responsive. They were always easy to get hold of and answered all my questions. When the car was delivered (which was extremely fast), there were a couple small glitches. That’s when the service and commitment are really tested but again, the team was extremely helpful and responsive and got them resolved quickly. I’m very happy with the purchase and having worked with a lot of car dealers in the past, I can easily say this dealer was the best. Thank you Mark, Paul and Dale!
"Trying to buy a car"
Mark Schoeberlein was very helpful. He made the experience fast and flexible. Great customer service! Everything was ready as soon as I arrived here to check out the car I was interested in. I will definitely recommend family.
"Came in to look, left with a car!"
I was casually shopping the new Q50 after sitting in one during the auto show. When I contacted them online about what I was looking for they were able to pull two cars up front ready for me to test drive before I arrived with only an hours notice. Test drive was great, and the finance portion was painless leasing my first car. Great people and work with you to get you what you wanted.
quick response,treated very well,very friendly atmosphere and was very happy they haven t push me to buy the car like other places do.
"Outstanding, very customer friendly!!"
Mark Schoeberlein did an excellent job of presenting the vehicle we are purchasing !! His understanding of the vehicle we purchased was outstanding. Would definitely recommend him to our family to purchase there next vehicle.!!!