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Mark Terry

Overview Reviews (273) Inventory (337)

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Mark Terry

Mark Terry | Page 14

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

I'm a father of 4 and love spending time with my wife and kids. I have been in the automotive business for over 22 years and have a passion for people and cars. My wife, mother and I all drive Volvo's!! #Volvoforlife

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4.9

273 Reviews

Overview Reviews (273) Inventory (337)

Dealership Experience

5 yrs, 6 mos

Industry Experience

19 yrs, 6 mos

Languages Spoken

English

Spanish

4.9

273 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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273 Reviews of Mark Terry

December 22, 2025

Dealership Rating

Employee Rating

They make the whole experience easy and pain free. Excellent communication and explanations. Kind, courteous and respectful. Mark worked with me to get the services I needed for safety, even though th Excellent communication and explanations. Kind, courteous and respectful. Mark worked with me to get the services I needed for safety, even though these were costs I wasn't prepared for. More

by VMIOCONA

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Dec 22, 2025 -

Smythe Volvo Cars responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Smythe Volvo Cars. We look forward to having you as one of our valued customers for many more years to come! Enjoy!

December 19, 2025

Dealership Rating

Employee Rating

I have been having service at Smythe Volvo for 50 years. They have always been wonderful to me. They are gracious, helpful and accommodating whenever I need help and they keep my Volvo in good and safe cond They have always been wonderful to me. They are gracious, helpful and accommodating whenever I need help and they keep my Volvo in good and safe condition I would recommend them to anyone More

by KENNETHJER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward, Doug MacAdam, Scott Jackson, Jessica Hermida

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Dec 19, 2025 -

Smythe Volvo Cars responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Enjoy!

December 18, 2025

Dealership Rating

Employee Rating

Very attentive and good communication from drop off to pickup My experience getting the loaner was very smooth and efficient also pickup My experience getting the loaner was very smooth and efficient also More

by MYLUCKYSON

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Dec 19, 2025 -

Smythe Volvo Cars responded

Thank you for sharing your experience. We're glad the loaner process and communication met your expectations. Smythe Volvo Cars appreciates your feedback.

December 17, 2025

Dealership Rating

Employee Rating

Great communication. Completed work on car in the time they told me it would be done. Mark very professional and kind Completed work on car in the time they told me it would be done. Mark very professional and kind More

by JMKSIMMONS30

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Dec 22, 2025 -

Smythe Volvo Cars responded

Smythe Volvo is pleased that you had a positive interaction with our team. We look forward to assisting with your automotive needs in the future.

December 17, 2025

Dealership Rating

Employee Rating

Though the welcoming and the behavior of Mike was courteous and friendly throughout the process, but the outcome of the repairs were rather disappointing and in view of the results expensive. . courteous and friendly throughout the process, but the outcome of the repairs were rather disappointing and in view of the results expensive. . More

by GRIZK03

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 17, 2025 -

Smythe Volvo Cars responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Mike here at Smythe Volvo Cars. Enjoy!

December 12, 2025

Dealership Rating

Employee Rating

Easy to book an appointment, great welcome , timely service Good explanation of the process, mark offered a great customer service service Good explanation of the process, mark offered a great customer service More

by CURTISS.DAKPOGAN

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Dec 13, 2025 -

Smythe Volvo Cars responded

Thank you for your great feedback. We’re pleased our team could assist you at Smythe Volvo and appreciate your kind words about their service.

December 11, 2025

Dealership Rating

Employee Rating

Quick, painless, Mark was very friendly and helpful I appreciate everything that Smythe did to fix my car appreciate everything that Smythe did to fix my car More

by LGANDERS18

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Dec 11, 2025 -

Smythe Volvo Cars responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Smythe Volvo Cars to be a positive one. Please don't hesitate to reach out if you need anything else. Enjoy!

December 11, 2025

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Employee Rating

Brought my car in for the annual service and it was quick and painless. They were responsive and very helpful in getting things set up. and painless. They were responsive and very helpful in getting things set up. More

by PAT.WONG1204

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Jackson, Regina Krauza, Patrick Mclaughlin

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Dec 11, 2025 -

Smythe Volvo Cars responded

December 10, 2025

Dealership Rating

Employee Rating

I have experienced over 25 years of great service. Mark Terry was the best! I keep on coming back. Mark Terry was the best! I keep on coming back. More

by GCAMPION24

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Dec 11, 2025 -

Smythe Volvo Cars responded

Thank you for choosing Smythe Volvo Cars. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Enjoy!

December 10, 2025

Dealership Rating

Employee Rating

Always a great experience! !! Love my Volvo and trust the service department to keep it in excellent condition !! Love my Volvo and trust the service department to keep it in excellent condition More

by marlenei

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mark Terry

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Dec 10, 2025 -

Smythe Volvo Cars responded

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