Mark Terry | Page 15

Smythe Volvo automobile service is very good but a bit pricey. Their customer service is quite good. pricey. Their customer service is quite good. More

by LGRIESMER Verified Customer Verified Customer

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I always trusted Smythe service but I’ve lost all confidence after this visit. I brought in my car because it had spit out a limp mode message (Reduced Engine Performance) twice. The car stalled on confidence after this visit. I brought in my car because it had spit out a limp mode message (Reduced Engine Performance) twice. The car stalled once. Other than that it ran fine but I wanted to get it checked. Mark was very polite and professional. But he explained that the code the car threw (P023400) meant the turbo system needed to be replaced. Now, that certainly could be one cause. However when I asked about all the common issues that could also cause this code (waste-gate, actuator, dirty throttle body, boost/MAP sensors, solenoid), that was all waved off as “It’s the turbo; that's why you have no acceleration.” I explained, as I had when I dropped the car off that I was no experiencing any acceleration issues. I was driving on highways and local, and acceleration and RPMs seemed normal. Smythe was adamant it was the turbo a d quoted me over $5,000 including tax! Mark was sympathetic and very polite and understanding but stated the turbo had “a nasty leak.” I paid about $245 diagnostic fee and took my car. I went to my local mechanic and explained I brought the car to a dealer as I thought their diagnostics could pinpoint the cause. He checked the car and repaired it. There was a vacuum hose with a tear that was flapping open, and the actuator arm was cleaned, and cost less than Smythe’s wrong diagnosis. The mechanic’s analogy was “replacing the turbo as the first repair is like going to the doctor for a broken finger and he wants to amputate your arm.” More

by BC0LONNA Verified Customer Verified Customer

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Fabulous Kind thoughtful experienced professional I am grateful to e at such a great dealership grateful to e at such a great dealership More

by IRENESF Verified Customer Verified Customer

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This is my to go place for every need my Volvo has and all things get taken care well. all things get taken care well. More

by SKERDI.MAGNUS Verified Customer Verified Customer

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This is a great dealership, efficient and easy to work with. Smythe is the best! with. Smythe is the best! More

by josephlapella Verified Customer Verified Customer

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Honest and good people Understood the problem. Explained it to me well. Prompt communication and addressed the problem Explained it to me well. Prompt communication and addressed the problem More

by MANDEEPSBHATIA Verified Customer Verified Customer

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Mark and the entire team deliver the very best personalized service. Mark and the team at Smythe Volvo deliver the best personalized service and are a pleasure to work with. personalized service. Mark and the team at Smythe Volvo deliver the best personalized service and are a pleasure to work with. More

by Angela Verified Customer Verified Customer

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The problem was resolved but reappeared right away. An unusual miss for the Smythe folks. This is the fifth Volvo I’ve owned and they’ve all been serviced by Smythe. An unusual miss for the Smythe folks. This is the fifth Volvo I’ve owned and they’ve all been serviced by Smythe. More

by CURTVIEBRANZ Verified Customer Verified Customer

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Very happy with last visit. Great staff. I had an issue with the vehicle that i just bought but they resolved it. Great staff. I had an issue with the vehicle that i just bought but they resolved it. More

by mneglia57 Verified Customer Verified Customer

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I've been going to Smythe for the past 15 years. Whether I'm dealing with their sales department or service department - I have nothing but good things to say about their staff, and customer service Whether I'm dealing with their sales department or service department - I have nothing but good things to say about their staff, and customer service! More

by RANDI MACHADO Verified Customer Verified Customer

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