Mark Thomas
Mark Thomas at Toyota of Scranton

Mark Thomas | Page 6

Training Manager

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.6
223 Reviews
4.6

223 Reviews

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223 Reviews of Mark Thomas

May 03, 2023

Dealership Rating
Employee Rating

Everyone was great! Doug was a phenomenal salesman, Matt was great with finance and Mark got me all set up with my new car! Would drive 2 hours again to buy a car from t More

by MBERN31
Recommend Dealer
Yes

Other Employees Tagged: Doug Martin, Matt

May 04, 2023

Toyota of Scranton responded

MBERN31, Thank you so much for taking the time to leave us a glowing 5-star review! We are thrilled to hear that your car-buying experience at Toyota of Scranton was a positive one from start to finish. We are glad to know that Doug, Matt, and Mark provided you with excellent customer service and made sure you were well taken care of during the buying process. We always strive to make the process as seamless and stress-free as possible for our customers, so it is great to know that we met your expectations. We appreciate your recommendation and look forward to the opportunity to serve you again in the future. If you ever need anything, please don't hesitate to reach out to us. Thanks again for your business and for choosing Toyota of Scranton. Thanks again, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

March 23, 2023

Dealership Rating
Employee Rating

I've been a customer for at least 20 years and had no problem choosing them for my new car. Been a Toyota owner since 1973. I was treated with kindness and all my questions were answered. Was given cards More

by IRELAND5308
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl, Marco Valenti

Mar 23, 2023

Toyota of Scranton responded

IRELAND5308, Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you've been a loyal Toyota customer for over 20 years, and that you had a positive experience with us during your recent car purchase. Our team is dedicated to providing exceptional service to all of our customers, and we're delighted to hear that we were able to answer all of your questions and provide you with the support you needed throughout the buying process. We're also glad that you found our post-sale follow-up helpful. Thank you for your kind words, and we look forward to serving you for many more years to come. If you ever have any questions or concerns, please don't hesitate to reach out to us. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

February 24, 2023

Dealership Rating
Employee Rating

Excellent service, courteous and friendly professional people. I’ve never experienced this in a dealership before More

by Roy B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cloud, Daniel in service department.

Feb 28, 2023

Toyota of Scranton responded

Roy B., Thank you for taking the time to provide feedback on your recent experience at our dealership. We all appreciate your comments. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

February 21, 2023

Dealership Rating
Employee Rating

Excellent service. Very knowledgeable about their products. Mr. Larussa five stars. I was made to feel like I mattered. Not rushed through the system just to make a sal More

by BRAKENRUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marco Valenti, Richard LaRussa , Corey boyncon

Feb 22, 2023

Toyota of Scranton responded

brakenrun, Thank you for taking time to provide feedback on your recent sales experience. We are delighted to know Richard LaRussa was accommodating and provided answers to your questions. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

February 11, 2023

Dealership Rating
Employee Rating

Everyone was great to work with. Everything was handled in a timely manner . great service More

by STANLEY.FISHER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair , Alan Aimer, George Zepherin

Feb 12, 2023

Toyota of Scranton responded

STANLEY.FISHER4, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

February 06, 2023

Dealership Rating
Employee Rating

My purchase was a wonderful experience . It was very clear that Corey and the rest of the team makes customer satisfaction a high priority. Would highly recommend this dealership. More

by IRA.BLASSBERGER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Corey Boynton, Jim

Feb 06, 2023

Toyota of Scranton responded

Hi Ira, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

January 19, 2023

Dealership Rating
Employee Rating

Great dealership. Nice people. Quick service. And a great product-- Toyota suvs & trucks. I'm always treated well by every department. More

by JEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kacie Greico , Curt Manck, Kevin Morrow

Jan 20, 2023

Toyota of Scranton responded

Hello Jeff, Hi George, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

November 05, 2022

Dealership Rating
Employee Rating

Always a pleasure to purchase a new vehicle (11+Toyotas) from Toyota of Scranton, Joe Gatto and his sales team are the best in the business. They are very well versed on all the Toyota Models, are very help More

by MARKDZIEDZIC
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jordan Printz , Matthew Hedden Finance , Joe Gatto Sales

Nov 07, 2022

Toyota of Scranton responded

MARKDZIEDZIC, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. I am delighted to know you enjoy working with Joe Gatto and the entire sales team. Thank you for your favorable comments. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

October 24, 2022

Dealership Rating
Employee Rating

Excellent service! Brought my car in and it was done ahead of schedule! From the person I called to set up the appointment to the person I picked it up off of, it was a More

by kenmeoni1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pat Gallagher , Kevin Morrow, Maximillian Buck-5 stars!!

Oct 24, 2022

Toyota of Scranton responded

kenmeoni1, Thank you for taking the time to provide feedback on your recent service experience at our dealership. I agree, Pat Gallagher is the BEST. Thank you for sharing your comments. It is appreciated. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

September 29, 2022

Dealership Rating
Employee Rating

Everyone was very sensitive and helpful. got us what we wantedadgavegreat instructions. We will be back and make great recomedatiins More

by NENE45
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl, Pat Gallagher, Jordan Printz , Corey Boynton, Ryan Cali, Joe Mercado Jr, Chris Wagner

Sep 29, 2022

Toyota of Scranton responded

NENE45, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

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