Mark Thomas
Mark Thomas at Toyota of Scranton

Mark Thomas | Page 7

Training Manager

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.7
226 Reviews
4.7

226 Reviews

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226 Reviews of Mark Thomas

November 05, 2022

Dealership Rating
Employee Rating

Always a pleasure to purchase a new vehicle (11+Toyotas) from Toyota of Scranton, Joe Gatto and his sales team are the best in the business. They are very well versed on all the Toyota Models, are very help More

by MARKDZIEDZIC
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jordan Printz , Matthew Hedden Finance , Joe Gatto Sales

Nov 07, 2022

Toyota of Scranton responded

MARKDZIEDZIC, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. I am delighted to know you enjoy working with Joe Gatto and the entire sales team. Thank you for your favorable comments. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

October 24, 2022

Dealership Rating
Employee Rating

Excellent service! Brought my car in and it was done ahead of schedule! From the person I called to set up the appointment to the person I picked it up off of, it was a More

by kenmeoni1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pat Gallagher , Kevin Morrow, Maximillian Buck-5 stars!!

Oct 24, 2022

Toyota of Scranton responded

kenmeoni1, Thank you for taking the time to provide feedback on your recent service experience at our dealership. I agree, Pat Gallagher is the BEST. Thank you for sharing your comments. It is appreciated. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

September 29, 2022

Dealership Rating
Employee Rating

Everyone was very sensitive and helpful. got us what we wantedadgavegreat instructions. We will be back and make great recomedatiins More

by NENE45
Recommend Dealer
Yes

Other Employees Tagged: Doug Stahl, Pat Gallagher, Jordan Printz , Corey Boynton, Ryan Cali, Joe Mercado Jr, Chris Wagner

Sep 29, 2022

Toyota of Scranton responded

NENE45, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, MARY JO YANUSAUSKAS Vice President Guest Experience Toyota of Scranton mjpreno@tsofs.com

August 27, 2022

Dealership Rating
Employee Rating

Best dealer experience ever! This is a great dealership. The sales people, the management team and the finance team are all excellent. These people put the customer first. Th More

by JEFF
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kacie Greico, Richard LaRussa, Jammie Marcen, Bob Edwards , Ryan Cali, Kevin Cloud, Kevin Morrow, Andrew Weinberger,

Aug 29, 2022

Toyota of Scranton responded

Hi Jeff, Thank you for taking the time to let us know about your recent visit to our dealership. We are happy to know all went well at your visit. We value you as our customer and appreciate your business. Take care, Mary Jo Preno Vice President of Guest Experience mjpreno@tsofs.com

July 07, 2022

Dealership Rating
Employee Rating

Great customer service -Very helpful and thorough. They made buying a car a fast and easy process More

by SMIT1388
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Ryan Cali, Kevin Cloud

Jul 07, 2022

Toyota of Scranton responded

Hello SMIT1388, Thank you for taking the time to provide feedback on your recent sales experience with Jordan. We are thrilled you had such a smooth transaction. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

June 01, 2022

Dealership Rating
Employee Rating

We had a great sales experience. Joe Mercado was outstanding. We have recommended your dealershi[ to our friends. More

by RBDAVISLANDMAN
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Mercado Jr

Jun 01, 2022

Toyota of Scranton responded

RBDAVISLANDMAN, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com

May 21, 2022

Dealership Rating
Employee Rating

I was ok with the dealer. Was not happy with my scratched wheels from when I had my snow tires put on. Not happy with the handling of my Highlander for a vehicle that is rated More

by JMSYRYLO
Friendliness
Recommend Dealer
Yes

May 17, 2022

Dealership Rating
Employee Rating

We were treated very well no issues. friendly and informative staff would recommend to everyone More

by WENDYBIB
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cloud, George Zepherin

May 17, 2022

Toyota of Scranton responded

wendybib, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

April 13, 2022

Dealership Rating
Employee Rating

Helpful Hardworking Above & beyond Great Easy Nice workers Customer service good Friendly Achieveable Short wait More

by SAKIAHAK
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marco Valenti, Richard LaRussa , John foley

Apr 13, 2022

Toyota of Scranton responded

Hi SAKIAHAK, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

March 17, 2022

Dealership Rating
Employee Rating

We are in our 70s so we have bought a lot of cars over the years. We were very impressed with everything about Toyota of Scranton. The staff were friendly, competent and smart. These things count and a More

by LDLAYTON
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Stephanie McNair , Joe Mercado Jr, Howard Sweeny, George Zepherin

Mar 22, 2022

Toyota of Scranton responded

LDLAYTON, Thank you for taking the time to provide feedback on your recent sales experience at our dealership. We strive to provide an exceptional experience for all of our customers and are glad to hear you had a pleasant experience at our dealership. We appreciate your business and value you as a customer. Sincerely, Mary Jo Preno VP Customer Experience Toyota of Scranton mjpreno@tsofs.com 570-702-8776

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