Mark Wagner | Page 2

Do not recommend buying from them! !! I bought my Ford Expedition from them last year. It had 30k miles on it and 1 previous owner. I have gotten all required maintenance including prem !! I bought my Ford Expedition from them last year. It had 30k miles on it and 1 previous owner. I have gotten all required maintenance including premium oil changes as needed. my transmission went out last week and needs replaced. We have the lifetime powertrain warrant through Tom Gill and they said it’s covered. We were 192 miles over on ONE oil change and they just called to say they won’t cover it and I’m basically screwed. I call Ford and ask about the manufacture warranty because I’m right at 60k miles and they tell me that there was a 100k mile warranty purchased on my car by the previous owner and should have been transferred by Tom Gill when I bought it!!! It would cover the transmission but it’s voided because Tom Gill associates did not transfer it to us or even mention it! Get this, no one will call us back after requesting to speak with Tom Gill and countless voicemails and transferred calls have been made with no response. They still have my car after TWO+ weeks!! They are not in it for the customer care, that’s for sure. No one there has any compassion either. Consider this your warning. So hopefully they can take 5 minutes out of their day to respond to this? More

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I had a very good experience overall here. I was helped by a nice man named Austin who was very informative and knowledgeable on everything I had a question about. I was helped by a nice man named Austin who was very informative and knowledgeable on everything I had a question about. More

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