Mark Watters | Page 21

Fast, Quick, Easy Just bought a brand new Jeep Renegade. Love the car, loved the way I was treated. The staff was super helpful and very friendly. Nathan made the whole Just bought a brand new Jeep Renegade. Love the car, loved the way I was treated. The staff was super helpful and very friendly. Nathan made the whole car buying experience hassle and pressure free. Would definitely reccommend Elmwood DJR to any of my family and friends More

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A great experience. The staff at Elmwood Dodge were very helpful and accommodating to our family. We are now the proud owners of a Jeep Compass and couldn't be happier. The staff at Elmwood Dodge were very helpful and accommodating to our family. We are now the proud owners of a Jeep Compass and couldn't be happier. Harrison Carter was the final salesman that we worked with and he did everything to help make the deal happen for us. We would definitely recommend this dealership to our friends and family because our experience was so positive. More

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Best dealership experience EVER!!!!!! They really GET IT! Warmly greeted upon arrival. It is quite obvious that everyone associated with this dealership is well trained and well aware of the expectations of m Warmly greeted upon arrival. It is quite obvious that everyone associated with this dealership is well trained and well aware of the expectations of management. There is no pressure and there are no games. Really! Their goal is to help you to find the automobile that best suits you, and help you get to a price that ends up being a win win for you and them! Al Torres was our product specialist and right from the start our experience could not have been better. He was easy to deal with, very product knowledgeable and could answer all of our questions. It was like we were dealing with a friend and we just met him! His goal was to help us buy a car if it was right for us. He made it right! Al consulted with Mark Watters, his sales manager, on pricing. In other dealerships they usually put people like Mark behind an iron curtain. Not at Elmwood. Mark is right there interacting with customers, helping to make our experience A+. Vinny Asermely is their business manager. I've met a lot of guys over the years who do what he does. They usually make you feel like they are in a hurry to get you to sign the paperwork, they don't explain things well or at all, and are not very concerned about getting you the best rate on financing. Not Vinny. He went above and beyond to help us and our deal ended up being even better that what we thought it would be. Every person that we met at Elmwood are what we would call quality individuals. We guess this explains why so many of them have been with the dealership for years! Every time someone walked by us, they introduced themselves and asked us if we wanted something to drink. Even Jay, the president of their group, sat and talked with us. His fantastic and positive "what can I do to help you attitude" is probably the greatest reason why his employees conduct themselves the way they do. Jay expects his employees to treat customers in such as way that they will come back and also refer their friends and family! Elmwood treats people like cherished customers. We've never had this feeling when buying a car and we've bought many. So, this was our first experience but not our last. You should come to Elmwood first to buy your car, you won't need to go anywhere else! They treat you right! More

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Great Experience! The staff was so friendly and were very helping in assisting me in buying my first car! When they didn't have the color I wanted they went out of thei The staff was so friendly and were very helping in assisting me in buying my first car! When they didn't have the color I wanted they went out of their way to find it for me at a different dealership! Would highly recommend this dealership More

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Trusting a Dealership The People i dealt with at this dealership are the best. I bought a new dodge dart and it was great to deal with Mark Waters who i think is the best The People i dealt with at this dealership are the best. I bought a new dodge dart and it was great to deal with Mark Waters who i think is the best manager in the industry. I have purchased a lot of new cars, but this by far was a great time. They turned what could have a bad situation into a great one. If you wan t to buy a new vehicle please visit this dealership you will love it. Kudos to the service dept they will take care of you. The sales service and financing is the best team you will ever deal with. More

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No way to treat a customer I purchased a 2012 Dodge Charger from this dealership, in which I thought I had a great business-ship with Mark Watters. My car was picked up for ship I purchased a 2012 Dodge Charger from this dealership, in which I thought I had a great business-ship with Mark Watters. My car was picked up for shipment last week, Mark Watters sent me pictures of the car being loaded onto the carrier. Through the pictures I noticed the car didn't have a tag on it, so I emailed Mark Watters about the missing tag but he never responded to my email, which was ironic being that before I made the purchase we never had a problem with contacting each other whether it was by phone or email. My car was shipped to Atlanta,GA. without a dealership tag on Monday and since then I have been trying to contact Mark Watters and James Bray with no results. Mike Cronin has exemplified great customer by at least responding to my issue on two occasions, in which he stated he would pass word to Mark Watters. Basically I have been 3-days without being able to drive my recently purchased car because I don't have a tag for it, I went to the DMV in Georgia who told me they couldn't issue me a tag and that ELMWOOD DODGE is totally responsible for supplying a dealership tag to drive on. To add insult to injury, as I sat in the car trying to figure it out, I noticed on the display screen that its time for an OIL CHANGE. This has been a horrific purchase thus far. More

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Favorite Dealership! My family has bought vehicles from Elmwood in the past so I knew that when I wanted a jeep they would be the first ones I would go to. I decided to le My family has bought vehicles from Elmwood in the past so I knew that when I wanted a jeep they would be the first ones I would go to. I decided to lease a 2015 Jeep Grand Cherokee Limited and I couldn't be happier. This is my first car that is in my name completely. Jay, the owner, was so accommodating and helpful, always making sure I was taken care of. Noel, my sales associate, was always available to me and answered all of my questions. The price and lease agreement was a great deal and reasonable for my needs. Everyone was so patient with me and made sure I understood everything and was comfortable. I could go on forever but Elmwood and all of its employees are great!! More

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Great new car purchasing and buyback experience My Kia Optima (that I was quite happy with I might add) was near the end of its lease and I went in to Elmwood to take a quick look at the Chrysler 20 My Kia Optima (that I was quite happy with I might add) was near the end of its lease and I went in to Elmwood to take a quick look at the Chrysler 200 because it looked good and comparable to the Optima. I was originally planning on trading up my 2011 Optima for a new one, however, Nathan quickly helped me out and introduced me to the 200. He wasted no time with cheesy sales tactics and just showed me some cars. I was immediately impressed with the car and Nathans approach. The car is superior in design, performance and features compared to all in its class so that part was easy. The part that I told Nathan that I didn't like was spending alot of precious time shopping and making deals. Nathan went right to work with his managers and whipped up a great offer on the vehicle I wanted. He got the price right in the zone I needed that Kia was going to do for me to keep me as a customer and Nathan arranged to buyout what was left of my current lease and seamlessly swapped out vehicles all in that same day. Fast, painless, and price was all met and exceeded my expectations and discerning requirements for car buying. Great new car purchasing and buyback experience here at Elmwood! More

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Best deal in area I go back to the same dealer for a few reason's,One my salesmen Harrison Carter don't pressure you,He works with you to find the car you want.Beleave I go back to the same dealer for a few reason's,One my salesmen Harrison Carter don't pressure you,He works with you to find the car you want.Beleave me when I say I'm not a easy person to deal with,He has always help me to get the right one for me,Vinny in finance gets you the best deal and best rate that you can get.Always a pleasure to deal with. Mark one of the managers has always been patient with me and cut a good deal.Thankyou to the hole saff at Elmwood dodge. More

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Very Happy with Elmwood Just purchased my first Jeep (2015 Grand Cherokee Ltd) today and the experience was fantastic. Straight-forward negotiating, honest people, great exp Just purchased my first Jeep (2015 Grand Cherokee Ltd) today and the experience was fantastic. Straight-forward negotiating, honest people, great experience. Will definitely recommend Ryan Wilkins as my salesperson and Mark Watters. Vinny was an amazing finance person. Best experience ever when doing the financing at a dealership - great guy, made my options very easy to understand and eager to make sure I was satisfied in the end. Overall superior experience and awesome vehicle. Definitely go to Elmwood for your next purchase. More

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