Marlena Anzalone | Page 6

My appointment was on time no waiting,your waiting room was clean and bathrooms clean. It was recommended the next time I come in for a oil change the rear brake pads should be replaced. was clean and bathrooms clean. It was recommended the next time I come in for a oil change the rear brake pads should be replaced. More

by EDWINROONEY Verified Customer Verified Customer

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Great customer service. Everyone there is friendly, professional, and straightforward. I always feel confident that they’re being honest with me and not suggesting work tha Everyone there is friendly, professional, and straightforward. I always feel confident that they’re being honest with me and not suggesting work that isn’t necessary. It’s great to have a dealership I can truly trust More

by Jenn Verified Customer Verified Customer

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VW was so accommodating. We were going on vacation and they fixed our issue in time and our vacation was not interrupted. We were going on vacation and they fixed our issue in time and our vacation was not interrupted. More

by Sherry B. Verified Customer Verified Customer

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Excellent service. I appreciated the honest assessment during my service appointment. Collin took great care to explain an issue and explained next steps clearly. I w I appreciated the honest assessment during my service appointment. Collin took great care to explain an issue and explained next steps clearly. I was pleased with speed which was taken to complete my 20k service and the additional brake service. Thank you. More

by PLEIONE70 Verified Customer Verified Customer

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Great service at my last visit. Technician did a thorough job and my car was ready on time. Technician did a thorough job and my car was ready on time. More

by CTCRAIGS Verified Customer Verified Customer

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Marlena is great. She explained all required repairs well. Kept me informed of progress and arranged a loaner when an additional repair was identified. Highly recommen She explained all required repairs well. Kept me informed of progress and arranged a loaner when an additional repair was identified. Highly recommended. More

by shane.lovell Verified Customer Verified Customer

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Very good service Took car at time of appointment and completed within the time frame given very pleasant experience completed within the time frame given very pleasant experience More

by Haddon51 Verified Customer Verified Customer

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Excellent service every time. I can’t say enough about the courtesy I receive from the service department, especially Skip. I hope the owners of the dealership realize what a dedi I can’t say enough about the courtesy I receive from the service department, especially Skip. I hope the owners of the dealership realize what a dedicated employee Skip is. Always ready to go above and beyond to help with every question I have. I will always remain a dedicated customer at Executive Volkswagen. More

by LINDADEROSA Verified Customer Verified Customer

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Executive Volkswagen was very accommodating to my appointment needs my car looked spectacular when I got it back! appointment needs my car looked spectacular when I got it back! More

by RENERUGGIERO55 Verified Customer Verified Customer

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Continuous issues with my CERTIFIED PREOWNED vehicle. Already had to bring it in twice for repairs; they tried to blame a PIECE OF POPCORN for somehow breaking the vent clip off underneath the seat. Popc Already had to bring it in twice for repairs; they tried to blame a PIECE OF POPCORN for somehow breaking the vent clip off underneath the seat. Popcorn that wasn’t there when the issue first started, and when it was diagnosed by the dealer the first time. Yet. When I brought in for the repair a week later, they now tried to blame a couple kernels of popcorn my daughter had spilled 2 days prior. Guess she time traveled back in time. And the popcorn somehow has enough force to break off a clip….. Now having SIGNIFICANT GPS issues. Made an appt for 1.5 weeks after it started (which was the same day the returned the car to me after the vent clip repair…. Maybe the timing is just a coincidence) and dynamic signs issues. Was told it would need a day. My ride wasn’t able to pick me up, and I have a CHILD. Oh, and this is a car I pay for…. When I called to ask about a loaner, I’m told there’s a “months long” waiting list…. Odd, since I just got a loaner without issue 2 weeks ago. Apparently I should just keep driving a car with significant location issues, or just walk from Seymour to north haven daily to bring my daughter to school, or pay for Uber/lyfts. All while still paying for the car I bought as a CERTIFIED PRE OWNED. The dynamic signs issue beeps and dings constantly. Extremely distracting and dangerous while driving. And no way to turn it off. The service manager? Great question. Completely inaccessible; never there to speak to in person or on the phone. What. A. Mess. More

by Wilbs137 Verified Customer Verified Customer

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