Zac Holt

After 30 years of buying cars, having a fleet of cars for our business; I ran to a car the had advertised in Car Gurus for $16.223 including all their fees except for Tax, tag and Title. We live in Estero, s our business; I ran to a car the had advertised in Car Gurus for $16.223 including all their fees except for Tax, tag and Title. We live in Estero, so its about and hour drive there. We had in writing that the price will NOT be change, and indeed included all fees, they send me a screen shot from their own website that guarantees the SAME. Well we arrived there on a Sunday after all the promises described the same morning, We waited over 30 min for the manager to be free, only 1 available for for more than 10 tables waiting. we were straight forward, we came for the exact deal that is advertised. Well that never happened, he try to push: WINDOWS TINTING RECONDOTIONING FEES DEALER FEES $1300 ELECTRONIC FEES $595 PLUS tax, tag and title. Our deal of $16.223 became a $19.000 plus tax tag and title, When he saw, we were not going to move forward, he got angry and raise his voice at us, telling what a great deal the car was, he said he will removed the window tinting, reconditioning fees, BUT his dealer fees and electronic fees are NOT negotiable, so we need it to pay $2000 more. We show him his own website, the texts send by his employees. his reply was, he does not care. This is by far a dishonest car dealer that takes advantage of his customers. More

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Very dissatisfied. Every department let me down. Sold me a lemon and did nothing to solve the problem. Going again today to get my 4th alignment. No joy in buying this Every department let me down. Sold me a lemon and did nothing to solve the problem. Going again today to get my 4th alignment. No joy in buying this brand new vehicle . I will never go to the Kia port charlotte ever again. More

by Taugnerjennifer12 Verified Customer Verified Customer

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Working with Ervin Floyd was a real pleasure. Not being pressured to buy, really gave me the time to make a good decision. I was shopping in several different dealers, with the intention of not b Not being pressured to buy, really gave me the time to make a good decision. I was shopping in several different dealers, with the intention of not buying now and buying a Mazda 3. Ervin showed me my Kia K5 and I fell in love. I continued to shop, saw 3 more cars and came back to buy my Kia. I was afraid I would lose it if I waited. Had to buy it right away. Ervin was a big part of my decision. Very personable, no pressure, and not bad to look at. Love my new car. Thank you for your time in helping me with all of my specifications. That couldn't have been easy. Thank you. More

by DAMEON2 Verified Customer Verified Customer

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Austen was very helpful and very polite,the best salesman I have ever dealt with!!! I have ever dealt with!!! More

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The dealership had good inventory a lot to choose from. The salesman was nice, but the calculation online was different from the price that was given me. My calculation did not match and I never understood The salesman was nice, but the calculation online was different from the price that was given me. My calculation did not match and I never understood why. The dealership, the monthly payment and the price of the car were both higher than expected. More

by robjackowiak Verified Customer Verified Customer

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Ron knows his job well, always courteous and very knowledgeable of every concern I have knowledgeable of every concern I have More

by JC62901 Verified Customer Verified Customer

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Great sales department even on a very busy weekend. I love the paperless approach and didn’t have to walk out with 10 pounds of paper. I love the paperless approach and didn’t have to walk out with 10 pounds of paper. More

by birdlvr69 Verified Customer Verified Customer

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