Mary Keller | Page 40

Great people selling great vehicles Our purchase of a new 2019 BMW X3 was a friendly, professional experience from start to finish. Dan and Mary were attentive yet never pushy and VERY p Our purchase of a new 2019 BMW X3 was a friendly, professional experience from start to finish. Dan and Mary were attentive yet never pushy and VERY patient with us as we worked out which vehicle we wanted. Once we decided on color/options, the staff at Ferman BMW worked very hard to find us a vehicle that matched our request. We were afraid that we would have to wait 4-6 weeks on an ordered vehicle, but Dan and Mary were able to find us one and had it shipped in quickly. These salespeople were great at meeting our every need and addressing any concerns immediately. Dan called every day from the time we located the car out of state until it was delivered, keeping us informed throughout the process. When we went to close on the purchase, there was a miscommunication and we wound up with a 2019 model instead of the 2018 that we had planned on. The factory rebate that we figured into the price was not available on the newer car but Karl was very accommodating and made the deal work. Dan and Mary even bought us a coffee mug and BMW hats for the kids! (Karl bought me a set of upgraded floor mats:) I would highly recommend Ferman BMW to anyone in the market for vehicle. More

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Good Experience The dealership has all the amenities that create a fantastic experience. They get straight to business and are mindful of your time. Mary Keller will The dealership has all the amenities that create a fantastic experience. They get straight to business and are mindful of your time. Mary Keller will make sure you find what you want within your budget. Make sure to test drive the M series cars. Well worth the money and what a ride. More

by SEANBEAMER Verified Customer Verified Customer

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Easy Breezy My husband and I were so pleased with our car buying experience. Mary was our knowledgable salesperson and was able to answer every question we had. S My husband and I were so pleased with our car buying experience. Mary was our knowledgable salesperson and was able to answer every question we had. She knew we had to have a convertible and was patient with us, realising comfort was our #1 concern. She showed us every convertible on the lot until we found our car. I took a test drive and the rest is history. Delivery was easy as well. Alex taught me all he could and said I could call with any questions, and Bobby did the paperwork. I drove home and got a great tan! Thanks Ferman for a wonderful experience and beautiful car! More

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Best BMW Dealership in Tampa Bay Ferman knocks itself out to deliver outstanding customer Service and support. See Client Advisor Mary Keller if you want to be treated like royalty! S Ferman knocks itself out to deliver outstanding customer Service and support. See Client Advisor Mary Keller if you want to be treated like royalty! She goes above and beyond to create an exceptional, stress-free experience. Rest assured Ferman will do everything in its power to make sure you drive away in the BMW of your dreams, and that when you return for Service, you and your ride are treated with tender loving care. I just bought my 5th BMW, my 4th from Ferman and 4th with Mary. I won’t go anywhere else. More

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Amazing First Time BMW Experience I have never had sales reps as wonderful as Mary and Ryan. They were so kind and patient with us as we pondered purchasing 2 certified preowned BMWs. I have never had sales reps as wonderful as Mary and Ryan. They were so kind and patient with us as we pondered purchasing 2 certified preowned BMWs. They took the time to make sure we understood how to use the many features of the vehicles we were buying. The experience was so great that they have made me a lifelong customer. More

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Best BMW Dealer in town! I have purchased yet another BMW from Ferman and once again received the absolute best service possible! To have an enjoyable car buying experience i I have purchased yet another BMW from Ferman and once again received the absolute best service possible! To have an enjoyable car buying experience is not very common but the team at this dealership absolutely make it that way and I constantly recommend them! Their service department is absolutely top-notch as well and will bend over backwards to meet your needs and then some. I definitely intend on remaining a loyal Ferman customer for both service and future purchases...and a special thank you to Mary, Tomas, Jamie and Alex the BMW genius for your particularly outstanding service!! More

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Exceeded My Expectations The team here works very well together. Starting the process with Phil Bennis(manager)who kept in contact through the whole process. He actually spent The team here works very well together. Starting the process with Phil Bennis(manager)who kept in contact through the whole process. He actually spent the time to find the best rate to reach the target price which was beyond my expectation. The sales person Mary Keller who worked side by side with Phil kept me up to date with everything and had the car ready for pick up. Mary even went out of her way to make me comfortable and feel at ease. Next on the team is Erin Chaparro who made sure that I understood what all the paper work represented and handled any questions that I had. Lastly I had my own BMW Genius(Alex Villarreal)come out and explain all the features and show me how to use them. Like I said the team here works well together to get to one goal, THE BEST CUSTOMER EXPERIENCE. Thank you again to all who helped me More

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No place like home!! Thank you Mary Keller and team for working a miracle on my behalf!! I purchased my first BMW in 2013 and loved it! Thought I’d try something different Thank you Mary Keller and team for working a miracle on my behalf!! I purchased my first BMW in 2013 and loved it! Thought I’d try something different in 2017 and was sorely disappointed because in comparison...there is none. I’m happy to be back in the family! No place like home!! More

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Ferman BMW always a great experience! Mary Jo Keller, Alan, Erin and Toby were great and made my experience at Ferman BMW pleasurable. Great team and great buying experience!! This was my Mary Jo Keller, Alan, Erin and Toby were great and made my experience at Ferman BMW pleasurable. Great team and great buying experience!! This was my 4th BMW with Mary and Alan. More

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Great experience This was our 7th BMW purchase and 1st at Ferman BMW. Our experience was very low pressure and extremely pleasant. Our sales advisor Mary Jo was profes This was our 7th BMW purchase and 1st at Ferman BMW. Our experience was very low pressure and extremely pleasant. Our sales advisor Mary Jo was professional and personable! More

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