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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
618 Reviews

Dealership Experience

4 yrs, 6 mos

Industry Experience

13 yrs, 10 mos

Languages Spoken

English English

4.9

618 Reviews

Write a Review

618 Reviews of Mathew Rivera

December 24, 2025

Dealership Rating
Employee Rating

Mathew is the best! He knows my car, he knows me and he knows how to explain the car's situation to me. More

by Brooklyn customer
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Dec 24, 2025

DCH Wappingers Falls Toyota responded

Hi Brooklyn, Thank you for your kind words and for being a Verified Customer at DCH Wappingers Falls Toyota! We’re so glad to hear Mathew continues to provide you with knowledgeable, personalized service and clear explanations you can trust. We truly appreciate your loyalty and look forward to seeing you again!

December 17, 2025

Dealership Rating
Employee Rating

Very responsive to my request. ..i had a screw in my tire and was worried about driving the car. They took me quickly and checked everything! More

by mlando1208
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Dec 17, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience. We are glad our team was able to respond quickly and take care of your tire concern, giving you peace of mind. We appreciate you choosing us and are always here to help.

December 13, 2025

Dealership Rating
Employee Rating

Your trade in policy is no good Off for trading is low and extraordinarily unreasonable systematically low. More

by Howe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Thomas Hackett

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Dec 13, 2025

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

December 11, 2025

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Employee Rating

Very efficient and friendly group of people. Went for oil change and inspection. I was suggested about some of car parts that need attention. I highly recommend their services. More

by ALAM.SHAHRIAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 11, 2025

DCH Wappingers Falls Toyota responded

Thank you for your positive review! We’re glad to hear our team provided efficient, friendly service and helped keep you informed about your vehicle’s needs. We appreciate your recommendation and look forward to assisting you again.

December 09, 2025

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Employee Rating

Quick, no excess, to the point. Great service. It was an oil change and rotation. Not much else to say. More

by JMBOHIZIC
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

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Dec 09, 2025

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re glad to hear your oil change and tire rotation were quick and efficient. We appreciate you choosing DCH Wappingers Falls Toyota and look forward to assisting you again next time!

December 08, 2025

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Employee Rating

Every time I try to schedule an appointment, the earliest available slot is consistently about a month and a half out. Also, the website lists the oil change at $109, but when I arrive, I’m charged $139. Tha More

by TMKO888
Workmanship
Service Time
Recommend Dealer
No
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Dec 08, 2025

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

December 02, 2025

Dealership Rating
Employee Rating

Easily got an appointment. I love the texting feature. It was Black Friday and staff attendance was low, but the dealership was very efficient. More

by Matar197
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 02, 2025

DCH Wappingers Falls Toyota responded

Hi Matar197, Thank you for sharing your experience! We’re glad to hear that scheduling your appointment was easy and that you enjoyed our texting feature. Even with the lighter Black Friday staffing, it’s great to know our team was still able to provide you with efficient service. We truly appreciate your feedback and look forward to assisting you again in the future!

December 02, 2025

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Employee Rating

All was good but I truly do not like the automated answering system. It’s Horrible. Took my three times and wasted three days trying to get a human. More

by Jenn MacMillan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Dec 03, 2025

DCH Wappingers Falls Toyota responded

Hi Jenn, thank you for the four stars and for sharing your feedback. We are glad the rest of your experience was good, and we apologize for the frustration with the automated phone system. Your comments help us improve, and we appreciate you letting us know. If you need anything, please reach out anytime.

December 02, 2025

Dealership Rating
Employee Rating

Great experience with the Service team. Always listening the customer and very flexible. The maintenance was done in time with a thorough check. More

by Gomezjm34
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 03, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad to hear our Service team was attentive, flexible, and thorough in completing your maintenance on time. We appreciate your feedback and look forward to serving you again.

November 17, 2025

Dealership Rating
Employee Rating

Excellent service from Matt. Explained what was included for my Camry's 15000 mile check-up More

by Fatelistic
Recommend Dealer
Yes
Report | Print
Nov 17, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad to hear Matt provided excellent service and clearly explained everything included in your Camry’s 15,000-mile check-up. We appreciate your feedback and look forward to assisting you again!

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