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Mathew Rivera
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Mathew Rivera
Assistant Service Manager
DCH Wappingers Falls Toyota
1349 Route 9
Wappingers Falls, NY 12590
542 Reviews
Dealership Experience
3 yrs, 11 mos
Industry Experience
13 yrs, 3 mos
Languages Spoken
English
542 Reviews
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542 Reviews of Mathew Rivera
April 26, 2025
Getting thru was difficult at times but once I got to speak with Judy she was helpful and very kind to deal with speak with Judy she was helpful and very kind to deal with More
by lhannon
Verified CustomerOther Employees Tagged: Judy Deems
April 23, 2025
Excellent communication throughout the process. Easy in and out. All people I met were attentive and polite. Thank you Easy in and out. All people I met were attentive and polite. Thank you More
by preillyirsa1
Other Employees Tagged: Thomas Hackett
April 05, 2025
Made a 1pm appointment a week ahead of time for a third brake lite fix. Arrived 30 minutes early and truck was not taken in for service until about 2:30. So much for appointment/schedule integrity. brake lite fix. Arrived 30 minutes early and truck was not taken in for service until about 2:30. So much for appointment/schedule integrity. More
by AJPISAN
March 05, 2025
As always, service is top of the line at DCH Wappingers Toyota! In and out very quickly, never have an issue. I always recommend them when someone asks about purchasing a new vehicle. Toyota! In and out very quickly, never have an issue. I always recommend them when someone asks about purchasing a new vehicle. More
by JASONGRASSICK
Other Employees Tagged: Daryl Callahan, Mary Berenguer, Judy Deems
February 13, 2025
Not a fan of the tactics they use to take advantage of customers. Telling me I need new brakes, tires, and filters for my car, when mechanics in family have confirmed that they are perfectly fine for now. customers. Telling me I need new brakes, tires, and filters for my car, when mechanics in family have confirmed that they are perfectly fine for now. The worst part is they are wanting to charge more than triple what it would be to do it myself. I paid for lifetime oil changes and that is the only reason that I use this shop. More
by MARISAP092801
February 04, 2025
They kept me up to date with direct videos of the potential defects found and the recommended services needed to keep my automobile running smoothly potential defects found and the recommended services needed to keep my automobile running smoothly More
by JOHNNATTRAS197
Other Employees Tagged: Thomas Hackett, Andrew Bartko
February 02, 2025
Check in and check out was quick, easy, and efficient. However, it seems to me that part of regularly scheduled maintenance would be to test the accessory battery. Days after I had a regular maintenanc However, it seems to me that part of regularly scheduled maintenance would be to test the accessory battery. Days after I had a regular maintenance performed, my accessory battery failed, rendering my car temporarily inoperable. The mechanic I used before I bought this Toyota would always check the battery. You should too! More
by PJRED
January 27, 2025
My 4 Runner was in for a NYS inspection and was checked for other possible issues. Matthew was extremely helpful and kind. It was suggested that repair work is necessary that is part of the suspension.My o for other possible issues. Matthew was extremely helpful and kind. It was suggested that repair work is necessary that is part of the suspension.My only concern was that the video that was filmed was difficult to understand. Matthew was able to explain everything to me. I will be following up this repair in the next few weeks. More
by SOFTWINDS23
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