Mathew Rivera

Nice people. But they forgot to put a new oil sticker on my windshield I would.recommend them But they forgot to put a new oil sticker on my windshield I would.recommend them More

by doris.imperati Verified Customer Verified Customer

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I am very satisfied with DCH Wappingers Falls. . I recommend their services. It easy to book and they always keep in touch for whatever questions you have. . I recommend their services. It easy to book and they always keep in touch for whatever questions you have. More

by RAMOSBERNIE Verified Customer Verified Customer

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Routine checkup. Matt was very helpful. He suggested I make my next appointment before my warranty was up. I was happy he suggested it. Matt was very helpful. He suggested I make my next appointment before my warranty was up. I was happy he suggested it. More

by SUSANBARRACK Verified Customer Verified Customer

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We love our 2021 Toyota 4Runner which we purchased from DCH. We have had an outstanding experience diagnosing a very difficult issue with the vehicle. They went above and beyond to make sure we were happy DCH. We have had an outstanding experience diagnosing a very difficult issue with the vehicle. They went above and beyond to make sure we were happy and we are. More

by NRECKSON Verified Customer Verified Customer

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Great. Everyone is super nice and helpful. But awfully annoying with the survey links though. Everyone is super nice and helpful. But awfully annoying with the survey links though. More

by Zoelinseth Verified Customer Verified Customer

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A great place to buy a car and also to have your car serviced. Everyone is extremely nice and helpful. serviced. Everyone is extremely nice and helpful. More

by Ellen Verified Customer Verified Customer

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Fantastic from beginning to end. Even in the days leading up to it. Getting prices, products, and setting up the appointment. Even in the days leading up to it. Getting prices, products, and setting up the appointment. More

by rgraham460 Verified Customer Verified Customer

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The fact that Toyota’s reliability is nowhere as good as it once was is no reflection on Laura. She told me to bring the truck straight back after it had been there the day before and that she’d sort out th it once was is no reflection on Laura. She told me to bring the truck straight back after it had been there the day before and that she’d sort out the software glitches again. Lauren was true to her word and fixed me right up. More

by YCXG2ZP8VZ Verified Customer Verified Customer

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Very good We are very happy that the problem has been solved. Thank you to Matthew Rivera. solved. Thank you to Matthew Rivera. More

by parkwalkme Verified Customer Verified Customer

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I had my car towed here for a transmission warantee job. I figured while the transmission was out, I would throw a clutch in it. Originally, the service writer, Matthew Rivera, sent me a quote for the clutc I figured while the transmission was out, I would throw a clutch in it. Originally, the service writer, Matthew Rivera, sent me a quote for the clutch job with parts I didnt even need. I had to go there in person and speak with the tech while the transmission was apart to get the real story. I ended up only having to replace the clutch disc and pressure plate. I had gotten the parts end of the ordeal squared away but Matthew had battled me every step of the way trying to get my labor down. I do not know if was misunderstanding me on purpouse. He gave me a quote for 4 hours originally to do a clutch and pressure plate with the transmission already out under warantee; I argued it down to 2.5 hours but that was still a robbery. We settled on 2.3 hours but he had told me a Clutch R&R took 1.7 hours. No matter how many times I told him the transmission was already out and that there is no pilot bearing in this car, he would not understand. When the job was said and done, he had charged me $821.41 in labor at $189 per hour, which cones out to almost 4 and a half hours to replace a clutch and pressure plate with the transmission already out after i unwillingly agreed to 2.5 hours. Matthew Rivera robbed me and when I called to try and settle this with corprate, they could do nothing. This experience has ruined my relationship with DCH Toyota and heavily tainted my outlook on dealerships as a whole. More

by Alex Roosa Verified Customer Verified Customer

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