Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
585 Reviews

Dealership Experience

4 yrs, 3 mos

Industry Experience

13 yrs, 7 mos

Languages Spoken

English English

4.9

585 Reviews

Write a Review

585 Reviews of Mathew Rivera

September 17, 2025

Dealership Rating
Employee Rating

Promised 90 minutes or less. Took 125. Only got car after texting twice to ask. More

by Amy Orlowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Sep 17, 2025

DCH Wappingers Falls Toyota responded

Amy, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

September 15, 2025

Dealership Rating
Employee Rating

I’m very satisfied- they were thorough and reasonable and the work was done in a timely manner More

by Adinalong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 16, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear you were satisfied with the thorough, timely, and reasonable service. We appreciate your support!

September 12, 2025

Dealership Rating
Employee Rating

They took care of exactly why I needed to have done. They didn't push too hard to try and sell me something that I didn't need/expect. More

by jdeloren77
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Report | Print
Sep 12, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad we were able to meet your needs without any pressure. Providing honest and respectful service is very important to us. We appreciate your trust and look forward to helping you again!

September 07, 2025

Dealership Rating
Employee Rating

The staff that I interacted with were professional, knowledgeable, trustworthy. And empathetic. I would highly recommend thus dealership in the future. More

by Picone005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Report | Print
Sep 08, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re thrilled to hear our team provided you with professional and trustworthy service. Your recommendation means a lot, and we look forward to serving you again in the future!

September 03, 2025

Dealership Rating
Employee Rating

Matt is always helpful and thorough with his explanations of service needs. My only issue is that as a busy dealership I sometimes have an issue getting thru when I call. Other than that, no concerns. I know More

by AZROCS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 03, 2025

DCH Wappingers Falls Toyota responded

Thank you for your thoughtful feedback! We're glad to hear that Matt consistently provides helpful and thorough service. We understand how frustrating it can be to experience delays when calling, and we appreciate your patience as we work to improve communication during busy times. Your trust means a lot to us, and we're grateful to have you as a valued customer!

September 02, 2025

Dealership Rating
Employee Rating

Always courteous and respectful here. They do awesome work, and get you out on time. Will always go to them as I have for the past 7 years More

by sabreu112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Sep 02, 2025

DCH Wappingers Falls Toyota responded

Thank you for your continued loyalty over the past 7 years! We're so glad to hear that you've consistently experienced courteous service, quality work, and timely appointments. We truly appreciate your trust and look forward to serving you for many more years to come!

August 31, 2025

Dealership Rating
Employee Rating

The work was done professionally and promptly the facility is clean the communication between the tech and I was clear. Thanks More

by vinras3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Andrew Bartko

Report | Print
Aug 31, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're happy to hear the work was done professionally and promptly, and that the communication with our tech was clear. We appreciate your feedback and look forward to serving you again!

August 26, 2025

Dealership Rating
Employee Rating

Everything went really good The staff was always there helping me and letting me know what’s going on with my car More

by LENYN20006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jaime GarciaMuniz, Jason Gasiunas, Judy Deems, Lauren Fusaro

Report | Print
Aug 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear everything went smoothly and that our team kept you informed throughout the process. We appreciate your trust and look forward to assisting you again in the future!

August 26, 2025

Dealership Rating
Employee Rating

Great service great people: The associates I dealt with were pleasant. I would recommend the place More

by piinkdiamondz221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

Report | Print
Aug 26, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad you had a great experience with our team and truly appreciate your recommendation. We look forward to serving you again!

August 22, 2025

Dealership Rating
Employee Rating

Polite and friendly staff anytime you come in. Always willing to help with your needs. Thought I had an appointment online but I hadn't done it quite right so they got me set up with the next avai More

by ROSSROHLA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sorry, don't Remer the names

Report | Print
Aug 23, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad our team was able to assist and get you scheduled quickly, even with the mix-up. It's wonderful to hear that you find our staff polite, friendly, and always willing to help. We appreciate your feedback and look forward to assisting you again in the future!

1
2
...
59

Dealership Inventory (278 Vehicles)

used 2023 Toyota Camry car, priced at $28,990
2023 Toyota Camry
used
Supersonic Red exterior
Automatic
All-wheel Drive
$28,990
View Details
used 2010 Scion xB car, priced at $4,791
2010 Scion xB
used
Hypnotic Teal Mica exterior
Automatic
Front-wheel Drive
$4,791
View Details
used 2023 Toyota Camry car, priced at $32,990
2023 Toyota Camry
used
Wind Chill Pearl/Midnight Black Metallic exterior
Automatic
All-wheel Drive
$32,990
View Details
used 2021 Toyota RAV4 Hybrid car, priced at $26,993
2021 Toyota RAV4 Hybrid
used
Midnight Black Metallic exterior
Automatic
All-wheel Drive
$26,993
View Details
used 2022 Honda Pilot car, priced at $30,994
2022 Honda Pilot
used
Platinum White Pearl exterior
Automatic
All-wheel Drive
$30,994
View Details
used 2023 Toyota RAV4 car, priced at $27,991
2023 Toyota RAV4
used
Gray exterior
Automatic
All-wheel Drive
$27,991
View Details
View All Inventory