Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.9
656 Reviews

Dealership Experience

4 yrs, 8 mos

Industry Experience

14 yrs

Languages Spoken

English English

4.9

656 Reviews

Write a Review

656 Reviews of Mathew Rivera

February 08, 2026

Dealership Rating
Employee Rating

Prompt scheduling for service; several useful text/ email reminders of time and date ; very cordial , professional service rep, excellent total time for service!! More

by thomasfjr
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Feb 08, 2026

DCH Wappingers Falls Toyota responded

Thank you for your great review! We’re glad to hear you appreciated the prompt scheduling, helpful text and email reminders, and the cordial, professional service you received. It’s also great to know your service was completed in an excellent time. We truly appreciate your feedback and look forward to seeing you again!

February 07, 2026

Dealership Rating
Employee Rating

Top notch professional service with a commitment to the customer experience Always an outstanding experience More

by NRECKSON
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Feb 08, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We’re proud to provide top-notch, professional service and a strong commitment to the customer experience. We truly appreciate your continued support and are glad every visit has been an outstanding one!

February 07, 2026

Dealership Rating
Employee Rating

Great team work, comfortable waiting area. Service preformed in a time as expected! Thank you LT More

by murryhill8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 08, 2026

DCH Wappingers Falls Toyota responded

Thank you, LT, for your review! We’re glad to hear you enjoyed our teamwork, comfortable waiting area, and timely service. We truly appreciate your kind words and look forward to seeing you again!

February 05, 2026

Dealership Rating
Employee Rating

The dealership has been wonderful since looking for a new vehicle 2 years ago. From the sales person to service. Excellent! More

by MIKEMASTRIANNI1
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Feb 05, 2026

DCH Wappingers Falls Toyota responded

Thank you for your continued trust over the past two years! We’re so glad to hear your experience, from the sales team to our service department, has been wonderful. We truly appreciate your support and look forward to continuing to take great care of you and your vehicle.

January 31, 2026

Dealership Rating
Employee Rating

Matt was so sweet and helpful. No pressure at all and punctual also. I hope to see him next time I go to Toyota. More

by cyoung2238
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2026

DCH Wappingers Falls Toyota responded

Thank you for the kind review! We’re so glad to hear Matt was sweet, helpful, and made your visit a no-pressure experience. We truly appreciate your feedback and look forward to seeing you again at Toyota.

January 31, 2026

Dealership Rating
Employee Rating

Very efficient. Took less time than I expected. Easy check-in with no waiting ?? Toyota More

by Lauriewindham
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Jan 31, 2026

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re glad to hear your experience was efficient, quick, and hassle-free with easy check-in. We truly appreciate your feedback and look forward to serving you again at Toyota!

January 31, 2026

Dealership Rating
Employee Rating

Amazing service and great communication. Amazing service great communication. Very helpful and friendly and very accommodating. More

by Gg013
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Jan 31, 2026

DCH Wappingers Falls Toyota responded

Thank you for the fantastic review! We’re glad to hear our team provided amazing service, clear communication, and a friendly, accommodating experience. We truly appreciate your feedback and look forward to assisting you again!

January 31, 2026

Dealership Rating
Employee Rating

DCH just takes ALL the sleaze out of buying a car. I have purchased several cars in my 57 years and there is always a catch, always a shoe to drop. Not with these guys. Joe DeGroodt is the poster chi More

by eegeland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Feb 01, 2026

DCH Wappingers Falls Toyota responded

Thank you so much for the amazing review! We’re thrilled to hear that Joe DeGroodt made your car-buying experience honest, friendly, and stress-free. It’s wonderful to know you’ve trusted him for two cars already, and we can’t wait to help with the third!

January 30, 2026

Dealership Rating
Employee Rating

I love the way the service person calls to keep you up to date with the state of your vehicle. More

by chris_dam
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Jan 30, 2026

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear you appreciate the calls and updates on your vehicle’s status. Keeping you informed is important to us, and we appreciate you choosing our service team.

January 23, 2026

Dealership Rating
Employee Rating

Scratched my truck using a dirty rag, didn't top off fluids. Didn't call me back when I left message about my window washer fluid freezing. Wasn't overall impressed. More

by nicktuccinick19
Recommend Dealer
No

Other Employees Tagged: Mathew Rivera

Jan 24, 2026

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

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