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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota

Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.8
562 Reviews

Dealership Experience

4 yrs, 1 mo

Industry Experience

13 yrs, 5 mos

Languages Spoken

English English

4.8

562 Reviews

Write a Review

562 Reviews of Mathew Rivera

July 01, 2025

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Employee Rating

very fast and efficient, kept in contact and they sent a video explaining what they did which was a great resource ! More

by CARLEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 01, 2025

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're glad to hear the team was fast, efficient, and kept you informed throughout the process. It's great to know the video explanation was helpful—transparency is important to us! We appreciate your support.

June 30, 2025

Dealership Rating
Employee Rating

Very professional I can complain about the service The customer service is great really I have nothing to reproach you and it is always a pleasure to do my car service with you. More

by DIONGUEL724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lauren Fusaro

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Jun 30, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're delighted to hear that you find our service professional and our customer care exceptional. It’s always a pleasure to assist you with your car service, and we look forward to continuing to provide you with the best experience possible.

June 28, 2025

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Employee Rating

My experience at DCH-Toyota is always friendly. I am confident that each representative is knowledgeable about whatever issues our vehicles may be having. We are a Toyota-driving family, so DCH-Toy More

by Delvin25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jun 29, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words and continued loyalty! We're honored to be your trusted Toyota dealership and to serve your Toyota-driving family. It's great to hear that our team consistently provides friendly and knowledgeable service. DCH Toyota will always be here for you — thank you for making us your home!

June 24, 2025

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Employee Rating

Excellent service and very well in tune with my problem and needs all were professional More

by JOSEPH.UVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

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Jun 25, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad our team was attentive to your needs and provided professional, excellent service. We appreciate your trust and look forward to assisting you again!

June 19, 2025

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Employee Rating

Scheduled service was completed quickly and without issue and they provided a detailed report on the condition of my vehicle. Excellent work More

by emblatz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 19, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear your service was completed swiftly and that our detailed vehicle report met your expectations. We appreciate your kind words and look forward to serving you again!

June 18, 2025

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They got the job done. So far no leaks. My car was ready when I needed it. More

by mrnegative248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Jun 18, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear the job was done right and your car was ready on time. If you need anything else, we're always here to help!

June 13, 2025

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Employee Rating

I appreciate the customer service I received Matthew was wonderful. This dealership was highly recommended and I’m glad I came in. thank you very much, Wappingers Toyota. More

by Cynthiabooboo42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 15, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so happy to hear that Matthew provided you with wonderful customer service. We appreciate you choosing Wappingers Toyota and are grateful for your recommendation. Thanks again, and we look forward to serving you in the future!

June 08, 2025

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Employee Rating

Very good service. Polite and attentive. The video of the service was very nice and informative. More

by SUSALU01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

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Jun 09, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad you appreciated the service and found the video helpful. We look forward to serving you again!

June 07, 2025

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Employee Rating

I had a good service appointment today. Got what needed to be done and got in and out quickly. More

by burnsmoose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 07, 2025

DCH Wappingers Falls Toyota responded

Thank you for sharing your feedback! We’re glad your service appointment went smoothly and you were in and out quickly. We appreciate your business and look forward to serving you again!

June 06, 2025

Dealership Rating
Employee Rating

Well, they have really nice people they’re working they get the car in time they fix it. They update me for everything and let me know really quick as soon as they finished so I can go pick up the car. Tha More

by Antonjo_vuktilaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

Report | Print
Jun 06, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're so glad to hear that our team kept you informed and had your car ready on time. Providing quick updates and great service is what we strive for. We truly appreciate your feedback and look forward to seeing you again!

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