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Mathew Rivera

Overview Reviews (666) Inventory (239)

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Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.9

666 Reviews

Overview Reviews (666) Inventory (239)

Dealership Experience

4 yrs, 8 mos

Industry Experience

14 yrs

Languages Spoken

English

4.9

666 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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666 Reviews of Mathew Rivera

February 20, 2026

Dealership Rating

Employee Rating

As always it was fantastic, from start to finish. I got a great quote, great service, and any and all of my questions answered I got a great quote, great service, and any and all of my questions answered More

by rgraham460

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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February 19, 2026

Dealership Rating

Employee Rating

It's very professional. They were prompt with their service and kept me informed about what they were doing with my vehicle. They were prompt with their service and kept me informed about what they were doing with my vehicle. More

by BIG_D120

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Feb 20, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad to hear you found our team professional, that your service was prompt, and that we kept you informed throughout your visit. We truly appreciate your review and look forward to assisting you again.

February 19, 2026

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Employee Rating

DCH took me without an appointment. The battery would not keep a charge. Mathew did a complete battery test and found it defective. He replaced it with a new one and changed the battery The battery would not keep a charge. Mathew did a complete battery test and found it defective. He replaced it with a new one and changed the battery ties (per recall). The battery was still within the warranty so there was no charge. More

by Louisr11

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Feb 19, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We’re glad to hear that Mathew was able to quickly diagnose the issue, replace your battery, and take care of everything under warranty. We truly appreciate your feedback and look forward to assisting you again in the future.

February 18, 2026

Dealership Rating

Employee Rating

Great service coupled with a high degree of professionalism depicted by their service managers. Thank you. professionalism depicted by their service managers. Thank you. More

by clemcol

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas

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Feb 18, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback! We’re glad to hear our service managers provided such professional and attentive service. We truly appreciate your review and look forward to assisting you again.

February 17, 2026

Dealership Rating

Employee Rating

Great service and timely service with communication throughout. THANK YOU!! Service was fast and prompt. It was great! throughout. THANK YOU!! Service was fast and prompt. It was great! More

by nabconklin1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Feb 17, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your great feedback! We’re glad to hear your service was fast, prompt, and well communicated throughout. We truly appreciate your kind words and look forward to helping you again!

February 17, 2026

Dealership Rating

Employee Rating

Appointment was on time. Clear explanations and friendly service. Not too much more to add; I would recommend to others. Clear explanations and friendly service. Not too much more to add; I would recommend to others. More

by GREGORYZALEWSKI

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Feb 17, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We’re glad your appointment was on time and that you received clear explanations and friendly service. We truly appreciate your recommendation and look forward to seeing you again.

February 13, 2026

Dealership Rating

Employee Rating

Service people are kind and clear in communication. That was interesting seven words wonder why? That was interesting seven words wonder why? More

by ACUKAJ0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Feb 13, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad our service team was kind and clear in their communication. We also appreciate your note, and we’re happy to help answer any questions you may have about your visit.

February 12, 2026

Dealership Rating

Employee Rating

Great communication and customer service Lee Burns was especially helpful throughout the process and the work was done ahead of schedule especially helpful throughout the process and the work was done ahead of schedule More

by fzalgier

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Feb 12, 2026 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words and for choosing DCH Wappingers Falls Toyota! We’re thrilled to hear that you experienced great communication and customer service throughout your visit. Lee Burns will be especially happy to know his efforts made a positive impact and that everything was completed ahead of schedule. We truly appreciate your feedback and look forward to assisting you again in the future!

February 12, 2026

Dealership Rating

Employee Rating

Good service. Good interactions with the people. Reasonable pricing. Quick service. Convenient service. Well run company. Good interactions with the people. Reasonable pricing. Quick service. Convenient service. Well run company. More

by SDG

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 12, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We’re glad to hear you had a great experience with our team and enjoyed the quick, convenient service and fair pricing. We truly appreciate you choosing DCH Wappingers Falls Toyota!

February 11, 2026

Dealership Rating

Employee Rating

Excellent service. Comfortable waiting area. I was there for four hours and no complaints Excellent! Thank you Comfortable waiting area. I was there for four hours and no complaints Excellent! Thank you More

by Amy.cavaliere.8682

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Feb 12, 2026 -

DCH Wappingers Falls Toyota responded

Hi Amy, thank you for your wonderful review! We’re glad to hear you received excellent service and found our waiting area comfortable. We truly appreciate your patience and your kind feedback!

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