Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota
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Mathew Rivera | Page 14

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
403 Reviews

Dealership Experience

2 yrs, 11 mos

Industry Experience

12 yrs, 3 mos

Languages Spoken

English English

4.8

403 Reviews

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403 Reviews of Mathew Rivera

May 17, 2023

Dealership Rating
Employee Rating

Everyone was polite and Matthew explained things clearly. Car was done in a reasonable amount of time. More

by nancyholmesdoyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 17, 2023

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We appreciate your positive feedback.

May 14, 2023

Dealership Rating
Employee Rating

Matthew Rivera is amazing. He always makes me feel important and never rushed. I tell my other friends with Toyotas to definitely go to Matthew. What else can I say? More

by FGLADS
Recommend Dealer
Yes

Other Employees Tagged: Jason Gasiunas

May 15, 2023

DCH Wappingers Falls Toyota responded

Matthew Rivera is a wonderful member of our team and we are glad to hear that you had a positive experience while working with him. We look forward to seeing you again soon!

May 10, 2023

Dealership Rating
Employee Rating

The service representative attended my service appointment very well. I am extremely satisfied with the service they afforded me. I recommend DCH Wappinger Falls Toyota highly. More

by patriciam20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 11, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 10, 2023

patriciam20 responded

Good service

May 05, 2023

Dealership Rating
Employee Rating

Just had service and was happy with their professional help even had my back for loaner car I would recommend them 100 percent More

by DRUMBRUV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

May 04, 2023

Dealership Rating
Employee Rating

We were on our way home to Wisconsin when we got a check engine message for the hybrid system in our Rav4. We took it in first thing Monday morning and spoke to service rep Matthew Rodriguez. He was efficie More

by pattybennettwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 04, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 03, 2023

Dealership Rating
Employee Rating

Excellent customer service with very friendly staff. I like the text message updates as the work on my vehicle progresses. More

by daivd.figel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 03, 2023

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that our team provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

May 02, 2023

Dealership Rating
Employee Rating

Too much waiting. Differing explanations for delays. Resets to expectations. No consistent story. Many runarounds. More

by rsmith3082
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 02, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department. We appreciate your comments and we'll be sure to share them with our management team.

April 29, 2023

Dealership Rating
Employee Rating

Was serviced quickly, and staff was very helpful. Will be back for more repairs n More

by kingdomkey5362
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

April 29, 2023

Dealership Rating
Employee Rating

Wappingers Falls Toyota is a polite, courteous, helpful, honest, fair priced dealership. I recommend them. More

by gramps2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 30, 2023

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

April 28, 2023

Dealership Rating
Employee Rating

Good thank you for your service I m really appreciate it again thank you and have a nice weekend More

by HUNG3165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 28, 2023

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

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