Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota
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Mathew Rivera | Page 13

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
406 Reviews

Dealership Experience

2 yrs, 11 mos

Industry Experience

12 yrs, 3 mos

Languages Spoken

English English

4.8

406 Reviews

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406 Reviews of Mathew Rivera

May 24, 2023

Dealership Rating
Employee Rating

I have been bringing my 2015 Rave 4 for service for 4 years I am very satisfied with the courtesy of and professionalism of the employees There has been disagreements concerning matters with the SUV but More

by BROWN9455T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler

May 24, 2023

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that our staff provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

May 24, 2023

Dealership Rating
Employee Rating

Service was faster than expected. I appreciate the video review and the personal attention from the rep. I recommend calling for the appointment and staying if it’s just oil and tier More

by Albina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 25, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 24, 2023

Dealership Rating
Employee Rating

Everything was handled very professionally. Staff was friendly and courteous. Work was completed in a timely manner. More

by Spcapone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 23, 2023

Dealership Rating
Employee Rating

They were very efficient, courteous, and professional. I really like how they send the detailed video while servicing your car. More

by LITTLEGIANT2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

May 23, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

May 23, 2023

Dealership Rating
Employee Rating

I have used DCH Wappingers Falls Toyota for many years and have never had anything but excellent service! At this point, I have had to use all of their services for the Toyota Cars that I have owned. The More

by holly003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

May 22, 2023

Dealership Rating
Employee Rating

Toyota always helps me out and the employees are always very knowledgeable and helpful. The end. More

by MEGHAN.HOFFMANN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Gasiunas

May 23, 2023

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

May 20, 2023

Dealership Rating
Employee Rating

Matthew was able to get back to me in a timely manner to review the quote that was sent over. More

by rayon.taylor
Recommend Dealer
Yes
May 20, 2023

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

May 20, 2023

Dealership Rating
Employee Rating

Too expensive to repair the car for even the simplest things whenever I go to the dealership More

by ligiamendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew

May 23, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

May 20, 2023

Dealership Rating
Employee Rating

Sold me a used car with known defects they say they cannot fix. Very unhappy. More

by NikiT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 22, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

May 19, 2023

Dealership Rating
Employee Rating

The best service, they got me a Lyft and called promptly when work was completed More

by Jermell82014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler

May 20, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

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