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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota
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Mathew Rivera | Page 4

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
409 Reviews

Dealership Experience

2 yrs, 11 mos

Industry Experience

12 yrs, 3 mos

Languages Spoken

English English

4.8

409 Reviews

Write a Review

409 Reviews of Mathew Rivera

December 12, 2023

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Employee Rating

They misplaced a hubcap during maintenance but replaced it without a hassle. It was greatly appreciated. More

by Paul Hirsch
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Recommend Dealer
Yes
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Dec 12, 2023

DCH Wappingers Falls Toyota responded

Thank you for your feedback, Paul. We appreciate your business.

December 01, 2023

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Excellent service and very positive attitude towards the customer,team effort very efficient ,thank you for the wonderful service More

by SOCCERMAMA0
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karl Boye, Thomas Hackett, Melissa Tyler, Jason Gasiunas

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Dec 01, 2023

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

November 28, 2023

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Excellent customer service given by, Mathew Rivera, Assistant Service Manager. I believe this says it all. More

by NYVCA
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Recommend Dealer
Yes
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Nov 29, 2023

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that Mathew Rivera was able to assist you throughout your visit. We hope to see you again!

November 28, 2023

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Employee Rating

Waiting for NY inspection and oil - 2 hours later they say they want to do several other non-essential things which will take another 90 minutes. Should have ALL been done in less than 2 hours ! More

by LARRYKUNZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

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Nov 30, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

November 19, 2023

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Great establishment great customer service Always willing to go above and beyond. I highly recommend this place More

by wpfd47
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg, Mary Berenguer, Ben Carlson

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Nov 19, 2023

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We appreciate your kind words.

November 17, 2023

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On-time, reliable, and very nice to customers, make sure the cars are in perfect condition, and even make it easier for customers to afford servicing by providing payment plans. the workers are very smart a More

by ROSEMARYMILLINGTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg, Thomas Hackett, Melissa Tyler, Dylan Abell, Kevin McCarthy, Jason Gasiunas

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Nov 17, 2023

DCH Wappingers Falls Toyota responded

It is a pleasure to hear that our team provided you with a wonderful experience. Please let us know if we can further assist you in any way! Thank you for being our customer.

November 17, 2023

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Friendly prompt service. The coffee and tea service is appreciated. What happened to the bagels? More

by Jane Vagnoni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas

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Nov 18, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your feedback. We'll share your comments with our management team in order to improve your next visit.

November 16, 2023

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Employee Rating

I would recommend this service center to anyone with a Toyota.. it was fast smooth and I’m pleased with the employees communication and professionalism.. thanks More

by ASCH032
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Stephanie Freitas

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Nov 17, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

November 13, 2023

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Employee Rating

This dealership and their staff are absolutely incredible people. They are so considerate, caring, and beyond helpful. Me and my family will be returning to this dealership for service and vehicles from now More

by JJAWOROWSKI055
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Dylan Abell, Jason Gasiunas , Also Dennis Pitcher is an amazing guy himself and has helped out me and my family and sold us 2 cars in 2 months!

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Nov 14, 2023

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience. We are thrilled to hear that our team was so helpful and you're pleased with everything.

November 10, 2023

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Employee Rating

The Wappingers Falls Toyota dealer service department is very friendly,informative,efficient and knowledgeable concerning their product. More

by Eduardo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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Nov 11, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that our team was so helpful with your needs.

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