Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota
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Mathew Rivera | Page 3

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
406 Reviews

Dealership Experience

2 yrs, 11 mos

Industry Experience

12 yrs, 3 mos

Languages Spoken

English English

4.8

406 Reviews

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406 Reviews of Mathew Rivera

December 31, 2023

Dealership Rating
Employee Rating

Matt was a professional and a true pro with dealing the issues that occurred from customer service. He resolved it the best he was able to More

by ROYAL1189
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jan 01, 2024

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad to hear that Matt was so helpful with your needs.

December 27, 2023

Dealership Rating
Employee Rating

We were traveling back to GA and broke down on I-84 and were towed to DCH on 12/16. On Monday I arrived at DCh at 0715. I almost immediately got a phone call from Judy, who promptly let me in out of the ra More

by faamike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

Dec 27, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience with us. It is great to hear that your service experience was worthy of five stars. We appreciate your business and hope to see you during your next visit!

December 19, 2023

Dealership Rating
Employee Rating

Your staff was great to deal with. Helpful, kind and courteous. Could not ask for more! More

by ainsworthkimm
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Dec 19, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to share your experience. We are so glad to hear that our team was so helpful during your visit!

December 18, 2023

Dealership Rating
Employee Rating

Service is quick and easy. The professional staff is attentive to details and customer satisfaction. More

by Jadr820
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Avi Avitan, Thomas Hackett

Dec 18, 2023

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

December 16, 2023

Dealership Rating
Employee Rating

Very nice people, lounge is comfortable. Got a new keychain in the merch shop happy to own a new Toyota. More

by KIMBERLYJSEVILLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 16, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

December 15, 2023

Dealership Rating
Employee Rating

Very pleasant experience. Check in was fast and I didn’t have to wait to long More

by CHASESAMMI68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas

Dec 16, 2023

DCH Wappingers Falls Toyota responded

Thank you for your review of our Service Department! We are so glad that our team was able to take care of your vehicle in a timely manner!

December 14, 2023

Dealership Rating
Employee Rating

Thank you for your service see you next time Will see you soon at Toyota More

by jeffch1486
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 14, 2023

DCH Wappingers Falls Toyota responded

Thank you for sharing your five-star experience! We are thrilled to hear that our team was able to assist you throughout your visit. We hope to see you again!

December 12, 2023

Dealership Rating
Employee Rating

They misplaced a hubcap during maintenance but replaced it without a hassle. It was greatly appreciated. More

by Paul Hirsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2023

DCH Wappingers Falls Toyota responded

Thank you for your feedback, Paul. We appreciate your business.

December 01, 2023

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Employee Rating

Excellent service and very positive attitude towards the customer,team effort very efficient ,thank you for the wonderful service More

by SOCCERMAMA0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 01, 2023

DCH Wappingers Falls Toyota responded

Thank you so much for the review! We are so glad that you had such a positive experience at our dealership!

November 28, 2023

Dealership Rating
Employee Rating

Waiting for NY inspection and oil - 2 hours later they say they want to do several other non-essential things which will take another 90 minutes. Should have ALL been done in less than 2 hours ! More

by LARRYKUNZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Nov 30, 2023

DCH Wappingers Falls Toyota responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard and on behalf of the dealership we do apologize. We'd like the opportunity to speak with you. Please contact us at (845) 288-0892.

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