Mathew Rivera | Page 5

Very good We are very happy that the problem has been solved. Thank you to Matthew Rivera. solved. Thank you to Matthew Rivera. More

by parkwalkme Verified Customer Verified Customer

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Service was fast In and out in a timely manner. Matt was very good to work with Matt was very good to work with More

by nicholas.barrett Verified Customer Verified Customer

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I had my car towed here for a transmission warantee job. I figured while the transmission was out, I would throw a clutch in it. Originally, the service writer, Matthew Rivera, sent me a quote for the clutc I figured while the transmission was out, I would throw a clutch in it. Originally, the service writer, Matthew Rivera, sent me a quote for the clutch job with parts I didnt even need. I had to go there in person and speak with the tech while the transmission was apart to get the real story. I ended up only having to replace the clutch disc and pressure plate. I had gotten the parts end of the ordeal squared away but Matthew had battled me every step of the way trying to get my labor down. I do not know if was misunderstanding me on purpouse. He gave me a quote for 4 hours originally to do a clutch and pressure plate with the transmission already out under warantee; I argued it down to 2.5 hours but that was still a robbery. We settled on 2.3 hours but he had told me a Clutch R&R took 1.7 hours. No matter how many times I told him the transmission was already out and that there is no pilot bearing in this car, he would not understand. When the job was said and done, he had charged me $821.41 in labor at $189 per hour, which cones out to almost 4 and a half hours to replace a clutch and pressure plate with the transmission already out after i unwillingly agreed to 2.5 hours. Matthew Rivera robbed me and when I called to try and settle this with corprate, they could do nothing. This experience has ruined my relationship with DCH Toyota and heavily tainted my outlook on dealerships as a whole. More

by Alex Roosa Verified Customer Verified Customer

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As always it was fantastic, from start to finish. I got a great quote, great service, and any and all of my questions answered I got a great quote, great service, and any and all of my questions answered More

by rgraham460 Verified Customer Verified Customer

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It's very professional. They were prompt with their service and kept me informed about what they were doing with my vehicle. They were prompt with their service and kept me informed about what they were doing with my vehicle. More

by BIG_D120 Verified Customer Verified Customer

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DCH took me without an appointment. The battery would not keep a charge. Mathew did a complete battery test and found it defective. He replaced it with a new one and changed the battery The battery would not keep a charge. Mathew did a complete battery test and found it defective. He replaced it with a new one and changed the battery ties (per recall). The battery was still within the warranty so there was no charge. More

by Louisr11 Verified Customer Verified Customer

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Great service coupled with a high degree of professionalism depicted by their service managers. Thank you. professionalism depicted by their service managers. Thank you. More

by clemcol Verified Customer Verified Customer

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Appointment was on time. Clear explanations and friendly service. Not too much more to add; I would recommend to others. Clear explanations and friendly service. Not too much more to add; I would recommend to others. More

by GREGORYZALEWSKI Verified Customer Verified Customer

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Great service and timely service with communication throughout. THANK YOU!! Service was fast and prompt. It was great! throughout. THANK YOU!! Service was fast and prompt. It was great! More

by nabconklin1 Verified Customer Verified Customer

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Service people are kind and clear in communication. That was interesting seven words wonder why? That was interesting seven words wonder why? More

by ACUKAJ0 Verified Customer Verified Customer

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