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Mathew Rivera

Overview Reviews (711) Inventory (262)

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Mathew Rivera

Mathew Rivera | Page 6

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.9

711 Reviews

Overview Reviews (711) Inventory (262)

Dealership Experience

5 yrs, 2 mos

Industry Experience

14 yrs, 6 mos

Languages Spoken

English

4.9

711 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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711 Reviews of Mathew Rivera

February 17, 2026

Dealership Rating

Employee Rating

Great service and timely service with communication throughout. THANK YOU!! Service was fast and prompt. It was great! throughout. THANK YOU!! Service was fast and prompt. It was great! More

by nabconklin1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Feb 17, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your great feedback! We’re glad to hear your service was fast, prompt, and well communicated throughout. We truly appreciate your kind words and look forward to helping you again!

February 13, 2026

Dealership Rating

Employee Rating

Service people are kind and clear in communication. That was interesting seven words wonder why? That was interesting seven words wonder why? More

by ACUKAJ0

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Feb 13, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad our service team was kind and clear in their communication. We also appreciate your note, and we’re happy to help answer any questions you may have about your visit.

February 12, 2026

Dealership Rating

Employee Rating

Good service. Good interactions with the people. Reasonable pricing. Quick service. Convenient service. Well run company. Good interactions with the people. Reasonable pricing. Quick service. Convenient service. Well run company. More

by SDG

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 12, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We’re glad to hear you had a great experience with our team and enjoyed the quick, convenient service and fair pricing. We truly appreciate you choosing DCH Wappingers Falls Toyota!

February 12, 2026

Dealership Rating

Employee Rating

Great communication and customer service Lee Burns was especially helpful throughout the process and the work was done ahead of schedule especially helpful throughout the process and the work was done ahead of schedule More

by fzalgier

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Feb 12, 2026 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words and for choosing DCH Wappingers Falls Toyota! We’re thrilled to hear that you experienced great communication and customer service throughout your visit. Lee Burns will be especially happy to know his efforts made a positive impact and that everything was completed ahead of schedule. We truly appreciate your feedback and look forward to assisting you again in the future!

February 11, 2026

Dealership Rating

Employee Rating

Excellent service. Comfortable waiting area. I was there for four hours and no complaints Excellent! Thank you Comfortable waiting area. I was there for four hours and no complaints Excellent! Thank you More

by Amy.cavaliere.8682

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Feb 12, 2026 -

DCH Wappingers Falls Toyota responded

Hi Amy, thank you for your wonderful review! We’re glad to hear you received excellent service and found our waiting area comfortable. We truly appreciate your patience and your kind feedback!

February 10, 2026

Dealership Rating

Employee Rating

Easy to make appointment. I love the video during the appointment to give an overview. I love the video during the appointment to give an overview. More

by APV

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Feb 10, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear it was easy to schedule your appointment and that you enjoyed the video overview during your visit. We appreciate you choosing us and look forward to seeing you again.

February 08, 2026

Dealership Rating

Employee Rating

Prompt scheduling for service; several useful text/ email reminders of time and date ; very cordial , professional service rep, excellent total time for service!! reminders of time and date ; very cordial , professional service rep, excellent total time for service!! More

by thomasfjr

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Feb 08, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your great review! We’re glad to hear you appreciated the prompt scheduling, helpful text and email reminders, and the cordial, professional service you received. It’s also great to know your service was completed in an excellent time. We truly appreciate your feedback and look forward to seeing you again!

February 07, 2026

Dealership Rating

Employee Rating

Top notch professional service with a commitment to the customer experience Always an outstanding experience customer experience Always an outstanding experience More

by NRECKSON

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Feb 08, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We’re proud to provide top-notch, professional service and a strong commitment to the customer experience. We truly appreciate your continued support and are glad every visit has been an outstanding one!

February 07, 2026

Dealership Rating

Employee Rating

Great team work, comfortable waiting area. Service preformed in a time as expected! Thank you LT Service preformed in a time as expected! Thank you LT More

by murryhill8

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 08, 2026 -

DCH Wappingers Falls Toyota responded

Thank you, LT, for your review! We’re glad to hear you enjoyed our teamwork, comfortable waiting area, and timely service. We truly appreciate your kind words and look forward to seeing you again!

February 05, 2026

Dealership Rating

Employee Rating

The dealership has been wonderful since looking for a new vehicle 2 years ago. From the sales person to service. Excellent! vehicle 2 years ago. From the sales person to service. Excellent! More

by MIKEMASTRIANNI1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Feb 05, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your continued trust over the past two years! We’re so glad to hear your experience, from the sales team to our service department, has been wonderful. We truly appreciate your support and look forward to continuing to take great care of you and your vehicle.

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