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Mathew Rivera

Overview Reviews (709) Inventory (268)

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Mathew Rivera

Mathew Rivera | Page 6

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.9

709 Reviews

Overview Reviews (709) Inventory (268)

Dealership Experience

5 yrs, 1 mo

Industry Experience

14 yrs, 5 mos

Languages Spoken

English

4.9

709 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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709 Reviews of Mathew Rivera

February 12, 2026

Dealership Rating

Employee Rating

Good service. Good interactions with the people. Reasonable pricing. Quick service. Convenient service. Well run company. Good interactions with the people. Reasonable pricing. Quick service. Convenient service. Well run company. More

by SDG

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 12, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the wonderful feedback! We’re glad to hear you had a great experience with our team and enjoyed the quick, convenient service and fair pricing. We truly appreciate you choosing DCH Wappingers Falls Toyota!

February 12, 2026

Dealership Rating

Employee Rating

Great communication and customer service Lee Burns was especially helpful throughout the process and the work was done ahead of schedule especially helpful throughout the process and the work was done ahead of schedule More

by fzalgier

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Feb 12, 2026 -

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words and for choosing DCH Wappingers Falls Toyota! We’re thrilled to hear that you experienced great communication and customer service throughout your visit. Lee Burns will be especially happy to know his efforts made a positive impact and that everything was completed ahead of schedule. We truly appreciate your feedback and look forward to assisting you again in the future!

February 11, 2026

Dealership Rating

Employee Rating

Excellent service. Comfortable waiting area. I was there for four hours and no complaints Excellent! Thank you Comfortable waiting area. I was there for four hours and no complaints Excellent! Thank you More

by Amy.cavaliere.8682

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Feb 12, 2026 -

DCH Wappingers Falls Toyota responded

Hi Amy, thank you for your wonderful review! We’re glad to hear you received excellent service and found our waiting area comfortable. We truly appreciate your patience and your kind feedback!

February 10, 2026

Dealership Rating

Employee Rating

Easy to make appointment. I love the video during the appointment to give an overview. I love the video during the appointment to give an overview. More

by APV

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Feb 10, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear it was easy to schedule your appointment and that you enjoyed the video overview during your visit. We appreciate you choosing us and look forward to seeing you again.

February 08, 2026

Dealership Rating

Employee Rating

Prompt scheduling for service; several useful text/ email reminders of time and date ; very cordial , professional service rep, excellent total time for service!! reminders of time and date ; very cordial , professional service rep, excellent total time for service!! More

by thomasfjr

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Feb 08, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your great review! We’re glad to hear you appreciated the prompt scheduling, helpful text and email reminders, and the cordial, professional service you received. It’s also great to know your service was completed in an excellent time. We truly appreciate your feedback and look forward to seeing you again!

February 07, 2026

Dealership Rating

Employee Rating

Top notch professional service with a commitment to the customer experience Always an outstanding experience customer experience Always an outstanding experience More

by NRECKSON

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Feb 08, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We’re proud to provide top-notch, professional service and a strong commitment to the customer experience. We truly appreciate your continued support and are glad every visit has been an outstanding one!

February 07, 2026

Dealership Rating

Employee Rating

Great team work, comfortable waiting area. Service preformed in a time as expected! Thank you LT Service preformed in a time as expected! Thank you LT More

by murryhill8

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 08, 2026 -

DCH Wappingers Falls Toyota responded

Thank you, LT, for your review! We’re glad to hear you enjoyed our teamwork, comfortable waiting area, and timely service. We truly appreciate your kind words and look forward to seeing you again!

February 05, 2026

Dealership Rating

Employee Rating

The dealership has been wonderful since looking for a new vehicle 2 years ago. From the sales person to service. Excellent! vehicle 2 years ago. From the sales person to service. Excellent! More

by MIKEMASTRIANNI1

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Feb 05, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for your continued trust over the past two years! We’re so glad to hear your experience, from the sales team to our service department, has been wonderful. We truly appreciate your support and look forward to continuing to take great care of you and your vehicle.

January 31, 2026

Dealership Rating

Employee Rating

DCH just takes ALL the sleaze out of buying a car. I have purchased several cars in my 57 years and there is always a catch, always a shoe to drop. Not with these guys. Joe DeGroodt is the poster chi I have purchased several cars in my 57 years and there is always a catch, always a shoe to drop. Not with these guys. Joe DeGroodt is the poster child for DCH's culture. He is kind, friendly, honest, communicative, and HUMAN. This is our second car in 18 mos from him and I cant wait to purchase the 3rd. More

by eegeland

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Dylan Abell, Joshua Johns, Joe DeGroodt

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Feb 01, 2026 -

DCH Wappingers Falls Toyota responded

Thank you so much for the amazing review! We’re thrilled to hear that Joe DeGroodt made your car-buying experience honest, friendly, and stress-free. It’s wonderful to know you’ve trusted him for two cars already, and we can’t wait to help with the third!

January 31, 2026

Dealership Rating

Employee Rating

Very efficient. Took less time than I expected. Easy check-in with no waiting ?? Toyota Took less time than I expected. Easy check-in with no waiting ?? Toyota More

by Lauriewindham

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Mathew Rivera

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Jan 31, 2026 -

DCH Wappingers Falls Toyota responded

Thank you for the great review! We’re glad to hear your experience was efficient, quick, and hassle-free with easy check-in. We truly appreciate your feedback and look forward to serving you again at Toyota!

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