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Dealership Experience
1 yr, 5 mos
Industry Experience
18 yrs, 10 mos
Languages Spoken
English
106 Reviews
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106 Reviews of Matt Hoover
September 01, 2025
Matt Hoover in the Service Department went above and beyond in helping me through this lengthy process of nearly 5 months waiting on the part for my vehicle. After months of frustration I attempted to beyond in helping me through this lengthy process of nearly 5 months waiting on the part for my vehicle. After months of frustration I attempted to trade my vehicle in and with it being down waiting on a part i felt i was being taken advantage of by the sales team. I only owned the vehicle for a few months before it broke down yet they told me i was thousands of dollars upside down. I have never missed a payment and pay extra each month. No way i should be upside down. The salesman working with me did not see me as a priority and as soon as he knew I probably wasn't going to buy a vehicle that day he told me he was dealing with another customer instead of taking care of me. I would say the only good experience I had at this dealership was Matt Hoover who would call and text with updates and guiding me on how I should handle escalating my part need to GM. More
by MICHAEL.KUTSCHER
Verified CustomerOther Employees Tagged: Ryan O'Connor
August 23, 2025
Jimmy Statler was absolutely wonderful in every aspect of helping me with my service. He is extremely knowledgeable about everything needed, great at communicating, and made sure everything was done in the t helping me with my service. He is extremely knowledgeable about everything needed, great at communicating, and made sure everything was done in the timeframe that was set up for my expectation. Kudos all the way around! More
by James
Other Employees Tagged: Jim Self, Terrie Horton, Paul Levin, David Blackburn, Lacey Pfannenstiel, Angela Alvarez, Jimmy Stateler , Cedric Mayberry, Katie Terry
August 21, 2025
Matt Hoover was a pleasure to work with and is a real asset to your dealership! Hopefully he will be a part of your organization for a very long time. I HATE SURVEYS!!!!!! AND I HATE THAT I AM REQ asset to your dealership! Hopefully he will be a part of your organization for a very long time. I HATE SURVEYS!!!!!! AND I HATE THAT I AM REQUIRED TO RESET A PASSWORD FOR A SURVEY I NEVER INTENDED TO COMPLETE. P L E A S E. D O N O T S E N D A N O T H E R S U R V E Y T O M E. THANK YOU!!! More
by JOEZOOK
July 31, 2025
Matt was awesome, very knowledgeable and detailed, communicated very well. Did as promised in getting my vehicle taken care of. Made sure the was a shuttle to get me to and from dealership. Overall gr communicated very well. Did as promised in getting my vehicle taken care of. Made sure the was a shuttle to get me to and from dealership. Overall great experience Thank you MAtt. More
by Melissa Cedillo
July 24, 2025
Extremely respectful, straightforward and honest people here. Came for just a quick oil change and was in and out. here. Came for just a quick oil change and was in and out. More
by HUNTER04
Other Employees Tagged: Lacey Pfannenstiel, Jimmy Stateler , Cedric Mayberry, Katie Terry
July 19, 2025
My issue and frustration is with GMC manufacturing as they continue to build and service products with parts known to be faulty; an absolute mess. However, Lacey, Matt and Robert Brogden GMC service did they continue to build and service products with parts known to be faulty; an absolute mess. However, Lacey, Matt and Robert Brogden GMC service did a great job navigating the issues to the best of their ability. Good communication with good follow ups. It’s important to differentiate between those that cause the problems and those that fix them. Their service department has been solid over the last two years in my opinion and experience. More
by HUTCH_BUILD
Other Employees Tagged: Lacey Pfannenstiel
July 18, 2025
Excellent service department! The service staff is hands down the best in the city! Would recommend 10 out of 10 times! The service staff is hands down the best in the city! Would recommend 10 out of 10 times! More
by REALFASTREFLEX
Other Employees Tagged: Jim Self, David Blackburn, Lacey Pfannenstiel, Jimmy Stateler , Cedric Mayberry, Katie Terry
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