Matt Kostiew | Page 9

Bought a car with a clunking sound. Mechanics tried to fix it after multiple times in and out of their service department and never did an alignment when replacing suspension parts as t Mechanics tried to fix it after multiple times in and out of their service department and never did an alignment when replacing suspension parts as they absolutely should have. They then argued with me that they didn’t need to do an alignment (spoke with other certified mechanics to confirm this is untrue). The missed alignment cause my back tires to wear and cause swaying driving down highway (I have two kids I want safe in my car with me). They said they would talk about getting a reimbursement for my tires and I never heard back from them. Have tried to be in contact with both GMs, Jeff and Liz multiple times over the span of about TWO MONTHS trying to set up an in person meeting. After spending over $40,000 in one day on my husbands and my car, I have heard nothing back from either of them. Absolutely horrible experience with this entire dealership and will absolutely make sure to tell everyone I know don’t waste their time or money. Worst dealership I’ve ever dealt with. More

by slindley1012 Verified Customer Verified Customer

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This situation is regarding the service department, not sales, but I am unable to select service as my reason for my visit(?). I brought the Chevy truck that I purchased at Tim's to the service department sales, but I am unable to select service as my reason for my visit(?). I brought the Chevy truck that I purchased at Tim's to the service department for diagnosis and repair of a vibration when applying the brakes. I was contacted and told it was in the rear brakes and though they were not worn out, they would have to be replaced to fix the problem. I verbally authorized the repair (I was out of town). When I returned, I was told the vibration was still there (?) and the problem was in the driveline, and for $500+ they could take it to a third-party shop that specialized in driveline work. I am personally familiar with the shop they referenced, so I took my truck to them independently. Two different people there inspected the driveline and took the truck for a test drive and rendered the opinion that the problem was in the front brakes (the front brakes were replaced prior to the sale at Tim's shop). I made an appointment and took the truck back to Tim's shop and told them that the third party that they referenced thought the problem was (front brakes). They checked it out and said the problem was the rear brake rotors and they were going to replace them under warranty. They did this and road-tested the truck; it did not correct the problem. They then said the problem was in the front brakes and they were going to replace them. Finally, this corrected the problem. Quite frankly, I feel that if the problem was properly diagnosed the first time, the front brakes should have been replaced under shop warranty (as they ultimately were) and the issue would have been resolved. What I have an issue with is that the diagnosis of it being a rear brake problem was incorrect and the rear brakes that may have been still serviceable were replaced at a cost of over $400, the perceived problem of a driveline problem was incorrect, when presented with the opinion of the third party regarding the front brakes they ignored it and replaced components of the rear brakes again. In addition to the repair bill for the rear brakes, I have half a day lost taking the truck to the third-party shop and half a day while it was worked on the second time and finally fixed. More

by chemnick Verified Customer Verified Customer

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Excellent. Top Rated Dealership! Great Sale Staff , Finance and Service Department. Respectful, Honest and Attentive. Top Rated Dealership! Great Sale Staff , Finance and Service Department. Respectful, Honest and Attentive. More

by lalone.edward Verified Customer Verified Customer

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Very helpful easy to work with good service very pleasant atmosphere will recommend to others atmosphere will recommend to others More

by normangriffith1 Verified Customer Verified Customer

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Couple concerns when I picked it up but Tim’s bent over backwards to accommodate my concerns. Very happy backwards to accommodate my concerns. Very happy More

by grimesy12800 Verified Customer Verified Customer

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Purchased a truck and had a slight misunderstanding during the paperwork process. The team a Tims worked to make it right. Drove the truck home, next day found an issue, they promptly picked it up a f during the paperwork process. The team a Tims worked to make it right. Drove the truck home, next day found an issue, they promptly picked it up a fixed it. Although there does appear to be a coolant issue that may need attention, John, Jeff, Keith and a young lady whose name I can't remember involving the title were very accommodating. Amber in service did excellent in resolving the cooling lines issue. Kudos to the team for taking care of the customer with the integrity that you would hope for when there is an issue More

by bluedevil1172 Verified Customer Verified Customer

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Very pleased with the recent work done on my GMC Terrian. Thanks again for getting my vehicle in and the great service. Thanks again for getting my vehicle in and the great service. More

by Gail Gilman Verified Customer Verified Customer

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i go to the service at Tim’s Truck and Capital and they are the most honest ppl around! i would recommend this place to anyone! are the most honest ppl around! i would recommend this place to anyone! More

by gaileaton36 Verified Customer Verified Customer

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Customer care was really nice, we're clear and concise on pricing and financing options. Service department was amazing in dealing with small issues had before delivering. Very good experience pricing and financing options. Service department was amazing in dealing with small issues had before delivering. Very good experience More

by Derek Verified Customer Verified Customer

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They are a xxxx poor dealership. Customer service that I received from one particular sales manager (MANAGER) was incredibly rude and quite disgusting if you ask me. I was hung up on Customer service that I received from one particular sales manager (MANAGER) was incredibly rude and quite disgusting if you ask me. I was hung up on. Was sold a car that should have never left the lot. They will NOT take responsibility for their own mistake. Does not matter who you are dealing with. They never hold their end of any agreement. Make claims that never happened. And refuse to fix things they've messed up. They are a horrible dealer and I would NOT EVER recommend them to even my worst enemy. Even after telling them multiple times they do not ever want ME to leave a review they continue to text me asking me to do so! Well, here you go TIM'S TRUCK CAPITAL!! Here's your review that we know you are just going to delete anyways because all you ever do is sweep things under the rug and ruin people lives with the intolerable sales lot you have. I'm not the first person they have screwed over. And I am surely not surprised if I'm not going to be the last. More

by tashangoff.1990 Verified Customer Verified Customer

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