Matt Murphy | Page 22

Falmouth Toyota - Honesty, Loyalty & Trust We have been loyal customers of Falmouth Toyota since moving to the Cape area in the early 90's and we have purchased seven toyota vehicles through th We have been loyal customers of Falmouth Toyota since moving to the Cape area in the early 90's and we have purchased seven toyota vehicles through the dealership. A consistent level of professionalism combined with the straight forward buying experience at Falmouth Toyota allows us to purchase a quality vehicle every time. We deeply value personal qualities such as honesty, loyalty and trust which we have found in Jared Neves, Taylor Voner and Ken Collings. Our most recent vehicle purchases in 2014, a new Rav-4 and a 2011 Camry XLE, included very fair vehicle pricing combined with maximum trade-in values. Recent phone messages from both Ken Collings and Matt Murphy, thanking us for our customer loyalty, were unexpected but greatly appreciated! Michael E. Bochman More

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Great Experience My overall experience was great with Falmouth Toyota. The staff is very friendly and helpful. My salesman, Jack Moloney is an honest, and customer foc My overall experience was great with Falmouth Toyota. The staff is very friendly and helpful. My salesman, Jack Moloney is an honest, and customer focused sales pro. Matt Murphy was also professional and followed up with me the next day on my purchase. My only complaint was I thought the tires on my car were more worn than they should have been for a Certified auto with low mileage. More

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Outstanding! Falmouth Toyota is the perfect example of what car buying should be! Personal, professional, and efficient. If you start your vehicle search at Falmou Falmouth Toyota is the perfect example of what car buying should be! Personal, professional, and efficient. If you start your vehicle search at Falmouth Toyota my guess is you will conclude your search and make a purchase at Falmouth Toyota. More

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Wonderful Expirience HATS OFF to Matt Murphy, Amy Killoran, Peter Cavicchi and Nick Schmit for our painless new vehicle purchase. They were very professional, knowl HATS OFF to Matt Murphy, Amy Killoran, Peter Cavicchi and Nick Schmit for our painless new vehicle purchase. They were very professional, knowledgeable, patient and courteous. Their demeanor was a huge factor in our purchase. Over the years, my wife and I have purchased several new vehicles at other dealerships, but Falmouth Toyota has, by far, outdone any experience we have had in the past. At no time did we feel pressured to purchase which made our decision extraordinarily pleasant. We would like to thank the above mentioned for their superior attitude in assisting our new vehicle purchase and we would definitely recommend Falmouth Toyota to anyone. .............Ray and Evelyn Vieira More

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LISA TACOMA The leasing process at Falmouth Toyota was extremely easy and understandable. Everyone was friendly, knowledgeable, and professional. I actually wen The leasing process at Falmouth Toyota was extremely easy and understandable. Everyone was friendly, knowledgeable, and professional. I actually went back there today to get my truck inspected. The Service Department were just as friendly, and efficient. I would recommend this dealership to all. And most important: I love my Tacoma!! More

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Purchased New vehicles I purchase a RAV4 from Falmouth Toyota-Scion and was completely satisfied from the services of the sales consultant Ronnie Sjahfiedin. Mr. Sjahfiedi I purchase a RAV4 from Falmouth Toyota-Scion and was completely satisfied from the services of the sales consultant Ronnie Sjahfiedin. Mr. Sjahfiedin spent a lot of time answering my questions and explaining my options with no high pressure tactics. After test driving vehicles, I decided on the 2014 RAV 4 XLE and Mr. Sjahfiedin had discussed the 2014 Scion XB with my wife and as a result made she decided to trade her 2009 Scion XB for the 2014. I have purchased five new cars over the last ten years from Falmouth Toyota and believe that the owner MR. Murphy operates an honest dealership and provides outstanding service. John A Ford Jr. More

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Was welcomed as soon as I arrived. I knew what I wanted and knew the price I wanted to pay. We quickly closed the deal and financing was a breeze. I picked up my vehicle 2 days later. I have NEVER had a and knew the price I wanted to pay. We quickly closed the deal and financing was a breeze. I picked up my vehicle 2 days later. I have NEVER had a more positive experience at a dealership before. I had visited 3-4 others before settling on this vehicle at this dealership. Some others were ok some less so. Falmouth Toyota was superb. Received a follow-up letter and also received a follow-up phone call from Matt Murphy suggesting they were there for whatever else I might need even offering to assist me in selling my used truck that this purchase was replacing. Couldn't be happier! More

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Purchased a 2014 Toyota Tundra and had another great experience at Falmouth Toyota. This is the 4th vehicle I have purchased from them and for me there is no other dealership to even consider. They ar experience at Falmouth Toyota. This is the 4th vehicle I have purchased from them and for me there is no other dealership to even consider. They are fair, honest, and professional. There is no pressure, they provide you with everything you need to know to make your decision and then let you take your time to do it. They don't try to sell you something you don't want just because it's what they have on the lot. They don't play games with price on your trade in or on the new vehicle. I highly recommend them to everyone I know. More

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I had been researching new Toyota Avalon Hybrid vehicles I had been researching new Toyota Avalon Hybrid vehicles on Cape Cod, having had a great experience with my 2011 Avalon Limited. I was looking for I had been researching new Toyota Avalon Hybrid vehicles on Cape Cod, having had a great experience with my 2011 Avalon Limited. I was looking for 2013 leftover hybrid vehicles and I discovered two dealers who had them within a 75 mile radius of my home. The two were McGee Toyota in Hanover and Falmouth Toyota. I had done the Consumer Reports research and having had two previous Avalons, was not only aware of the vehicle, but was satisfied. I was interested in the Hybrid for obvious reasons, and was comparing dealership offerings on their respective websites. I started at McGee because they had a Hybrid 2013 touring edition at the same price as Falmouth's 2013 Hybrid XLE. I should have know right there that there was an issue. I contacted McGee and spoke with Channing, the internet Sales Manager. They had to return my call to see if the car was still in stock. Upon calling back, they informed me that it was in stock, and we set up an appointment for the following Saturday. When I arrived at their dealership, they transferred me to a new salesperson. I informed him that I too was a salesman, and that I just wanted bottom line, without the ever annoying good cop bad cop routing of multiple visits to the Sales Manager. He returned to give me his best price which was $6,000 higher than the internet price. When I questioned him, he doubted the price and we looked online together to verify that I was correct. He danced around the issue to inform me that I would have to qualify for every possible rebate and incentive, including new college graduate, etc. I informed him that I was headed to Falmouth Toyota to buy a similar car. Frankly, he could of cared less, except to say if Falmouth doesn't work out come back! Fat chance of that ever happening. After that terrible customer service experience with McGee Toyota, I made a call to Falmouth. Jack Moloney who I had spoken to earlier in the week was not on, but his associate Craig Kinney was available. I was met at the door by a very pleasant gentlemen, Tom (who happens to be the owner's son, working the door greeting!) who led me to Craig. I told Craig of my situation and asked immediately if their internet prices were bottom line, or like the, in my opinion, unethical folks at McGee, laced with unobtainable incentives and rebates. He assured me immediately that the internet price was indeed the sales price! He was not surprised at my story, I guess it happens more than a few times. Craig was a consummate professional, introducing me to both Matt Murphy, General Sales Manager and Tom Murphy, both of whom are the owner's sons. Craig set me up with a test drive while they appraises my car, and when I returned, I was presented with the bottom line price along with a very acceptable trade value for my vehicle. We made the deal immediately! I optioned body side moldings and made an appointment to pick the car up in a few days. Yesterday I went to pick up the car, and met Jack Moloney, whom I first met over the phone. Jack was personable, friendly and very attuned the his clients needs. Both Jack and Craig are professional, friendly, and are excellent examples of fair and honest salesmen. The entire Falmouth Toyota team obviously takes their reputation very seriously, and have little room for lack of ethics in their industry. They all apologized the situation at another Toyota dealership, and assured me that the experience with Falmouth Toyota would be one of trust and honesty. I believe that all consumers just want to be treated with respect and I feel that the entire Team at Falmouth Toyota embodied that. I can recommend them wholeheartedly and look forward to doing business with them again in the future. More

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I came to Falmouth Toyota because my boyfriend purchased his Toyota there & has had good experiences with sales & service at the dealership. Falmouth Toyota didn't disappoint. Jack Maloney was wonderful! his Toyota there & has had good experiences with sales & service at the dealership. Falmouth Toyota didn't disappoint. Jack Maloney was wonderful! Knowledgeable, honest & respectful - especially of my budget! As a women I brace myself for a "bad" experience & aggressive salesmen as soon as I walk in the door. There was none of that! Jack was personable, he actually listened to what I wanted, didn't pressure me in any way. He allowed me to drive as many vehicles as I wanted & felt I needed to. I was looking for a used vehicle & at other dealerships, salesmen treated me as if it was a waste of their time to work with me because I wasn't buying new or leasing. Jack wasn't like that. He didn't insult me or try & sell me a car or items I didn't want or need but more importantly, he allowed me to take my time in making my decision. He explained the "negotiation process" to me and introduced me to the GM, Matt Murphy. Through the entire process Jack & Matt were honest & patient, taking the time to show and explain the costs involved in the purchase. Initially we couldn't agree on a price within my budget. Both Matt & Jack didn't insult my intelligence, didn't pressure me, offered me options & when I felt I just wasn't ready to make the purchase, allowed me to leave, again without insulting me or pressuring me. They respected my need to take my time and think about the offer we discussed. I needed to do this and had I been treated any differently, I never would have come back. The end result is that I was able to purchase a vehicle in excellent condition at what I feel is an excellent value with a terrific warranty! Jack made the entire process as smooth as possible - doing all the paperwork & working with my schedule. My car was immaculate & ready for me when promised! As before, Jack came through again, explaining all necessary paperwork to me and walking me through the vehicle before I drove away. Matt took the time to come out & thank me as well. I could not have hoped for or received a better experience! I will definitely return when needed to have my car service at Falmouth Toyota and would highly recommend them to anyone looking to purchase a new or used car! Thanks again Jack & Matt! Karen Dowd - Edgartown, MA More

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