Matt Murphy | Page 23

Purchased a 2014 Toyota Tundra and had another great experience at Falmouth Toyota. This is the 4th vehicle I have purchased from them and for me there is no other dealership to even consider. They ar experience at Falmouth Toyota. This is the 4th vehicle I have purchased from them and for me there is no other dealership to even consider. They are fair, honest, and professional. There is no pressure, they provide you with everything you need to know to make your decision and then let you take your time to do it. They don't try to sell you something you don't want just because it's what they have on the lot. They don't play games with price on your trade in or on the new vehicle. I highly recommend them to everyone I know. More

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I had been researching new Toyota Avalon Hybrid vehicles I had been researching new Toyota Avalon Hybrid vehicles on Cape Cod, having had a great experience with my 2011 Avalon Limited. I was looking for I had been researching new Toyota Avalon Hybrid vehicles on Cape Cod, having had a great experience with my 2011 Avalon Limited. I was looking for 2013 leftover hybrid vehicles and I discovered two dealers who had them within a 75 mile radius of my home. The two were McGee Toyota in Hanover and Falmouth Toyota. I had done the Consumer Reports research and having had two previous Avalons, was not only aware of the vehicle, but was satisfied. I was interested in the Hybrid for obvious reasons, and was comparing dealership offerings on their respective websites. I started at McGee because they had a Hybrid 2013 touring edition at the same price as Falmouth's 2013 Hybrid XLE. I should have know right there that there was an issue. I contacted McGee and spoke with Channing, the internet Sales Manager. They had to return my call to see if the car was still in stock. Upon calling back, they informed me that it was in stock, and we set up an appointment for the following Saturday. When I arrived at their dealership, they transferred me to a new salesperson. I informed him that I too was a salesman, and that I just wanted bottom line, without the ever annoying good cop bad cop routing of multiple visits to the Sales Manager. He returned to give me his best price which was $6,000 higher than the internet price. When I questioned him, he doubted the price and we looked online together to verify that I was correct. He danced around the issue to inform me that I would have to qualify for every possible rebate and incentive, including new college graduate, etc. I informed him that I was headed to Falmouth Toyota to buy a similar car. Frankly, he could of cared less, except to say if Falmouth doesn't work out come back! Fat chance of that ever happening. After that terrible customer service experience with McGee Toyota, I made a call to Falmouth. Jack Moloney who I had spoken to earlier in the week was not on, but his associate Craig Kinney was available. I was met at the door by a very pleasant gentlemen, Tom (who happens to be the owner's son, working the door greeting!) who led me to Craig. I told Craig of my situation and asked immediately if their internet prices were bottom line, or like the, in my opinion, unethical folks at McGee, laced with unobtainable incentives and rebates. He assured me immediately that the internet price was indeed the sales price! He was not surprised at my story, I guess it happens more than a few times. Craig was a consummate professional, introducing me to both Matt Murphy, General Sales Manager and Tom Murphy, both of whom are the owner's sons. Craig set me up with a test drive while they appraises my car, and when I returned, I was presented with the bottom line price along with a very acceptable trade value for my vehicle. We made the deal immediately! I optioned body side moldings and made an appointment to pick the car up in a few days. Yesterday I went to pick up the car, and met Jack Moloney, whom I first met over the phone. Jack was personable, friendly and very attuned the his clients needs. Both Jack and Craig are professional, friendly, and are excellent examples of fair and honest salesmen. The entire Falmouth Toyota team obviously takes their reputation very seriously, and have little room for lack of ethics in their industry. They all apologized the situation at another Toyota dealership, and assured me that the experience with Falmouth Toyota would be one of trust and honesty. I believe that all consumers just want to be treated with respect and I feel that the entire Team at Falmouth Toyota embodied that. I can recommend them wholeheartedly and look forward to doing business with them again in the future. More

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I came to Falmouth Toyota because my boyfriend purchased his Toyota there & has had good experiences with sales & service at the dealership. Falmouth Toyota didn't disappoint. Jack Maloney was wonderful! his Toyota there & has had good experiences with sales & service at the dealership. Falmouth Toyota didn't disappoint. Jack Maloney was wonderful! Knowledgeable, honest & respectful - especially of my budget! As a women I brace myself for a "bad" experience & aggressive salesmen as soon as I walk in the door. There was none of that! Jack was personable, he actually listened to what I wanted, didn't pressure me in any way. He allowed me to drive as many vehicles as I wanted & felt I needed to. I was looking for a used vehicle & at other dealerships, salesmen treated me as if it was a waste of their time to work with me because I wasn't buying new or leasing. Jack wasn't like that. He didn't insult me or try & sell me a car or items I didn't want or need but more importantly, he allowed me to take my time in making my decision. He explained the "negotiation process" to me and introduced me to the GM, Matt Murphy. Through the entire process Jack & Matt were honest & patient, taking the time to show and explain the costs involved in the purchase. Initially we couldn't agree on a price within my budget. Both Matt & Jack didn't insult my intelligence, didn't pressure me, offered me options & when I felt I just wasn't ready to make the purchase, allowed me to leave, again without insulting me or pressuring me. They respected my need to take my time and think about the offer we discussed. I needed to do this and had I been treated any differently, I never would have come back. The end result is that I was able to purchase a vehicle in excellent condition at what I feel is an excellent value with a terrific warranty! Jack made the entire process as smooth as possible - doing all the paperwork & working with my schedule. My car was immaculate & ready for me when promised! As before, Jack came through again, explaining all necessary paperwork to me and walking me through the vehicle before I drove away. Matt took the time to come out & thank me as well. I could not have hoped for or received a better experience! I will definitely return when needed to have my car service at Falmouth Toyota and would highly recommend them to anyone looking to purchase a new or used car! Thanks again Jack & Matt! Karen Dowd - Edgartown, MA More

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Our three year lease of a Honda CRV was coming to an end, and after visiting several different dealerships, we came into Falmouth Toyota. (We currently own of 2006 Avalon that has served us well.) Coby Signs and after visiting several different dealerships, we came into Falmouth Toyota. (We currently own of 2006 Avalon that has served us well.) Coby Signs reviewed several options for leasing. His presentation was professional, with no pressure to by or lease any particular car. His enthusiastic approach made our decision to lease another Avalon an easy one. All of the people we came in contact with at the dealership could not have been more pleasant. Thanks for the seamless way your staff handled all of the necessary paper work of closing out our old lease and initiating the new one. More

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I have been a customer of Falmouth Toyota for 20 years. My husband and I have purchased several vehicles from Falmouth Toyota and consider ourselves Toyota loyalists. For this recent purchase we ventured My husband and I have purchased several vehicles from Falmouth Toyota and consider ourselves Toyota loyalists. For this recent purchase we ventured to many different dealerships to test a variety of car makes/models in an effort to do more due diligence. We used Toyota products as our scale for vehicle comparison and Falmouth Toyota as our benchmark for customer service. We ultimately purchased from Falmouth Toyota. We have confidence we have bought a reliable vehicle. We were treated exceptionally well by our salesperson, Ron and the rest of the sales team. For example, Ron helped to streamline the testing process by lining up several vehicles for us to drive one right after another, versus how we were treated at other dealerships where the sales associate would bring us back into the showroom between each vehicle test. We were welcomed into the dealership by name by the General Manager and the Sales Manager. The Service Manager, Tony Martino helped us through the difficult time post-accident/full vehicle loss by coordinating insurance reviews, vehicle towing, vehicle removal and a personal handoff to the sales team for vehicle replacement. We recommend Falmouth Toyota to our friends and family. Falmouth Toyota is one of our favorite companies to do business with. More

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I bought my last two cars from Ronnie Sjahfiedin and I can honestly say I have never trusted any dealership as much as I do as with Falmouth Toyoto. That's priority in my book. Also, everyone is caring an can honestly say I have never trusted any dealership as much as I do as with Falmouth Toyoto. That's priority in my book. Also, everyone is caring and friendly and their service department and sales explain everything to you. As for Ronnie, he is exceptional and he was instrumental in helping me get more money for my 2004 Corolla from my insurance company from the car accident I was in. I truly am so appreciative for their help, their honesty and their care. I wouldn't switch Falmouth Toyota with anyone. Most of all I love my new car and (I loved my old one). More

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Ian was the lead team member and we found him to be very honest ,truthful and knowledgeable.He made my wife very comfortable with her model selection..He also made the deal happen with Matt's help. Peter honest ,truthful and knowledgeable.He made my wife very comfortable with her model selection..He also made the deal happen with Matt's help. Peter did an excellent job explaining all of the warranty options and various financial plans..We have been doing business with Falmouth Toyota for many years and find the car buying experience actually pleasurable with these folks. More

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I've been with Falmouth Toyota since 2006 they've been FANTASTIC. I wouldn't use any other dealer. The service is second to NONE. they've been FANTASTIC. I wouldn't use any other dealer. The service is second to NONE. More

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Ken Collings was very helpful with purchase of our new Rav4, calling a week after our purchase to see how we liked the car and if we had any questions.. Amy Killoran was great to work with, getting us th Rav4, calling a week after our purchase to see how we liked the car and if we had any questions.. Amy Killoran was great to work with, getting us the best finance rate possible. We were treated fairly and not rushed into making quick decisions. Dealer paperwork fees were much more reasonable here than they were at a Ford dealership we bought a car from a couple of years ago. Our daughter bought a car here last spring, and she is also happy with the dealership. More

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We are very pleased with our experience at Falmouth Toyota. Everyone we dealt with was friendly, professional and followed through on what they promised. They are very "down to earth" and laid back. Toyota. Everyone we dealt with was friendly, professional and followed through on what they promised. They are very "down to earth" and laid back. It was NOT your typical car buying experience because we did not feel pressured or mislead in any way. It was stress-free and an very easy transaction. Our new (used) Rav4 is spotless. Wish we had found them sooner so we didn't have to deal with other dealerships. We recommend them to anyone buying a new or used car. Even though we live far away it was worth the drive. We will even return for service and oil changes. Thank you. More

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