Matt Newman
Matt Newman at Ken Ganley Ford Parma

Matt Newman

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.8
77 Reviews
4.8

77 Reviews

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77 Reviews of Matt Newman

June 28, 2025

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Employee Rating

I am extremely pleased with the staff here. Everyone is so understanding and explain everything to where you can understand and they are nothing but kind. Need more people like this in the worl More

by graytori
Service Price Transparency
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Recommend Dealer
Yes
Jun 28, 2025

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 26, 2025

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Easy check in . Service was completed quickly and thoroughly . All the people were very friendly ! More

by Kodiax
Service Price Transparency
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Recommend Dealer
Yes
Jun 26, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 26, 2025

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Always nice there . Very dependable and courteous to all that come in wouldn't go anywhere else More

by CHRISTINE.SEMAN
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Recommend Dealer
Yes
Jun 26, 2025

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

June 24, 2025

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People were knowledgeable, helpful and courteous. If someone didn’t know the answer to a question they would get up and find the answer, or someone who explained it. More

by STERTLE
Service Price Transparency
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Recommend Dealer
Yes
Jun 24, 2025

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 24, 2025

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I am EXTREMELY SATISFIED with the service of my Focus on 6/20/25. The pickup & delivery was so convenient, and all items were taken care of. I'm also happy to have the passenger door fixed so it no longer s More

by cmwolfe
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Courtney (?), Kim (?) Both Excellent

Jun 24, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 20, 2025

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Matt and the service team were amazing. We were under a deadline. They were backed up, but they efficiently and effectively worked the problem out and got my daughter back on the road in no More

by Zapsic41
Service Price Transparency
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Recommend Dealer
Yes
Jun 20, 2025

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 19, 2025

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They were very helpful and answered my questions and updated on the process and what needed to be done. More

by arianamax2009
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Recommend Dealer
Yes
Jun 19, 2025

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 18, 2025

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The staff at KGF are fabulous! !! They took excellent care of my daughter’s car and got her on the road quickly!!! More

by MNEWMAN1701
Service Price Transparency
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Recommend Dealer
Yes
Jun 18, 2025

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

June 18, 2025

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Good good good good good good good good good good good good good good good More

by RAZELCLEMENTS
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Recommend Dealer
Yes
Jun 18, 2025

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

June 18, 2025

Dealership Rating
Employee Rating

I was very satisfied with my service experience today. .George was very professional with helping me with my service needs... Thank You.... More

by rustyjoey1988
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Jun 19, 2025

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

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