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Matt Newman
Matt Newman at Ken Ganley Ford Parma

Matt Newman

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.8
65 Reviews
4.8

65 Reviews

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65 Reviews of Matt Newman

June 10, 2025

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Employee Rating

Won't cover repair on brakes after only putting 6k on the car. Ford app says brakes were serviced in 2024! Shouldn't need brakes after 6k miles! More

by HEIDIk956
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Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dan Overman

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June 05, 2025

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Employee Rating

Always a pleasure to bring my cars to service there. Staff is wonderful and amazing. More

by WISKELOPROPERTIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga, Chris 'Bubba" Andrade

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Jun 05, 2025

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 05, 2025

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The service was excellent and very efficient! I would definitely recommend this dealership to friends and family! Thank you very much for getting me in quickly! Annemarie Harrell More

by amharrell8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga, George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky

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Jun 05, 2025

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

June 04, 2025

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Very courteous and dig a great job of diagnosing the problem and offering options to fix. More

by rjarzembak
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 04, 2025

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

June 04, 2025

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When we brought the car in for an oil change it was detailed outside and under the hood. We found oil all over the engine cover More

by herhuthlinda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 04, 2025

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 03, 2025

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Very professional team. The service department does a great job.Thank you very much. Great More

by janeo
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 03, 2025

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Parma to be a positive one. Please don't hesitate to reach out if you need anything else.

June 02, 2025

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I came in for an oil change and it was completed in a reasonable length of time. The waiting room was comfortable and coffee and tea was available which was nice. The service advisor answered any questio More

by carol
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Workmanship
Service Time
Recommend Dealer
Yes
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Jun 02, 2025

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

May 29, 2025

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Employee Rating

Amazing service center. There polite and very helpful and was able to figure out what was wrong with my car when liberty just kept guessing. Highly recommend Ganley More

by Branger96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga, George Hadgigeorgiou, Jeremy Watson, Dylan Yavorsky

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May 30, 2025

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

May 29, 2025

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The guys did a Great job changing my battery on the 56 continental mark 2 More

by dodgerammer95
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 29, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 22, 2025

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Employee Rating

It took too long for them to recharge my air conditioner, I had to sit there for 3 hours, wasn't too happy about it, they fixed it though. More

by John Woodside
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: George Hadgigeorgiou

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May 22, 2025

Ken Ganley Ford Parma responded

Thanks for sharing about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

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