Matt Roy

Lance is very knowledgeable, efficient and honest! I always go him first any car-related advice! I always go him first any car-related advice! More

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MY 2024 BMW X1 (purchased in July 0f 2024) has been in for the same issue - going on 3 times - for vibrations in the front of the vehicle and steering wheel. The first visit in February 2024 - said tires for the same issue - going on 3 times - for vibrations in the front of the vehicle and steering wheel. The first visit in February 2024 - said tires needed rebalancing - 4039 miles? So they rebalanced the tires. No in May, at 5157 miles - vibration still happening - so went in for 2nd visit - this time - said front tire had a belt that had slipped - so ended up replacing the tire - now - 2 days after getting the new tire. the vibration is back - and it actually seems more pronounced. So the vehicle makes now its 3rd visit to the dealership to figure out why a premium luxury SUV drives like a Jeep? This is not what I expected out of a BMW - regretting our purchase at this point. More

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Service was done in a timely manner and they sent us a video explaining every details that needs to be done and they did a great job. video explaining every details that needs to be done and they did a great job. More

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Service was great and consistent with other visits. They do a good job there that’s why I go back.. They do a good job there that’s why I go back.. More

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Mat and BMW Shrewsbury always do an excellent job This is one of the reasons I buy BMW is one of the reasons I buy BMW More

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BMW Shrewsbury Service is a nice overall experience. The process is streamlined, the people are friendly and it is very clean and well maintained. The process is streamlined, the people are friendly and it is very clean and well maintained. More

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Waiting area is comfy and snacks are plentiful with televisions for viewing. What else could you ask for! televisions for viewing. What else could you ask for! More

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This is the fourth BMW purchased from the dealership. The dealership has always been very clean, organized, and professional, even since it was changed in ownership. The dealership has always been very clean, organized, and professional, even since it was changed in ownership. More

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I’ve gone here for 5 years and the service is great—professional, efficient, friendly. Matt Roy is a wonderful service advisor, always helpful and knowledgeable. great—professional, efficient, friendly. Matt Roy is a wonderful service advisor, always helpful and knowledgeable. More

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Clean nice waiting area. Perfect office while I wait. Fast service was a plus too. There were also complimentary beverages and snacks that made the wait enjoyable Perfect office while I wait. Fast service was a plus too. There were also complimentary beverages and snacks that made the wait enjoyable More

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