Matt Roy
Matt Roy at BMW of Shrewsbury

Matt Roy

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
132 Reviews
4.9

132 Reviews

Write a Review

132 Reviews of Matt Roy

July 15, 2025

Dealership Rating
Employee Rating

As always, prompt and efficient work and always done right. Everyone has a smile and they always listen carefully so what my problem is. Will always do businesses at BMW of Shrewsbury More

by fredbuc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 15, 2025

BMW of Shrewsbury responded

Our team is eager to assist you with your automotive needs, Fred! Thank you for choosing BMW of Shrewsbury and for sharing your experience with our Service Department. See you next time!

July 13, 2025

Dealership Rating
Employee Rating

The whole tram from service through sales was very positive. They helped me to resolve any concerns I had moving to leasing or purchasing a new vehicle. There was no pressure, which for me was the bes More

by WM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nelson Gonnell, Nathan Reindorf, Deanna Morgan , John Bianco

Jul 14, 2025

BMW of Shrewsbury responded

It is thrilling to hear that our team gave you a positive experience from start to finish! Thank you for choosing BMW of Shrewsbury and for sharing your feedback. We wish you many safe and happy miles with your car!

July 02, 2025

Dealership Rating
Employee Rating

I previously bought car from Ryan and BMW Shrewsbury 9 years ago and had to come back for another one. Ryan makes the process effortless and is extremely accommodating to my needs. The on site/in stock se More

by Greg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Marcello

Jul 03, 2025

BMW of Shrewsbury responded

Greg, we're elated to hear that Ryan and the team at BMW of Shrewsbury made your car-buying experience seamless once again. Thank you for choosing us for another purchase, and enjoy your new ride!

July 02, 2025

Dealership Rating
Employee Rating

My Service Advisor (Matt Roy) is OUTSTANDING - Very Professional and Knowledgeable!! Highly recommend this dealership!! More

by cschiel427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2025

BMW of Shrewsbury responded

Thank you for the glowing review! We're thrilled to hear that Matt provided outstanding service at BMW of Shrewsbury. We appreciate your recommendation and look forward to serving you again in the future!

June 30, 2025

Dealership Rating
Employee Rating

Matt in Service, is your guy for the tough questions! He knows your BMW! Straight, honest and upfront. More

by djfrazer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2025

BMW of Shrewsbury responded

We're happy to hear that Matt provided you with knowledgeable and honest service at BMW of Shrewsbury! Our team is always here to help with any questions or concerns. Thanks for the great feedback!

June 27, 2025

Dealership Rating
Employee Rating

Always get excellent service from the BMW team. Great selection of drinks and snacks for the waiting room. Very well maintained and clean and feel very comfortable waiting for my BMW. Loving it. More

by Yeung BMW X3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 30, 2025

BMW of Shrewsbury responded

Thank you for sharing your positive experience with us at BMW of Shrewsbury! We're delighted to hear that our service and amenities made your visit comfortable. Enjoy driving your BMW X3, and we look forward to seeing you again!

June 25, 2025

Dealership Rating
Employee Rating

BMW of Shrewsbury always gives me the best quality service. Very honest you can trust what they say More

by dvaleri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 25, 2025

BMW of Shrewsbury responded

We really appreciate you taking the time to leave BMW of Shrewsbury this awesome review, thank you!

June 22, 2025

Dealership Rating
Employee Rating

I simply can’t say enough about my Service Rep Matt Roy. Always very helpful with service suggestions ONLY when needed on our 2001 (24 years old) 330 XI with 99,200 original miles. More

by rustyonail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2025

BMW of Shrewsbury responded

Thank you for sharing your experience with Matt at BMW of Shrewsbury! It's awesome to hear that his helpful service suggestions have made a positive impact on maintaining your 2001 BMW 330 XI. We appreciate your trust in us and look forward to continuing this journey together!

June 19, 2025

Dealership Rating
Employee Rating

Excellent service and communication. All work that was needed was thoroughly reviewed as well as possible options. More

by Rmasiello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2025

BMW of Shrewsbury responded

Rmasiello, we're thrilled to hear you had an excellent experience with our team at BMW of Shrewsbury. Thank you for highlighting the service and communication!

June 13, 2025

Dealership Rating
Employee Rating

McGovern is the BEST dealership around from sales to service to autobody I bought my first brand new car here in 2024 and now I will buy every car here for me and my family moving forward! Friendly know More

by bonniejeanpoland
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 13, 2025

BMW of Shrewsbury responded

Thank you for the glowing review! We're delighted to hear that your experience with BMW of Shrewsbury has been exceptional across all departments. We look forward to assisting you and your family with future car purchases!

1
...

Dealership Inventory (225 Vehicles)

new 2026 BMW X5 car, priced at $80,075
2026 BMW X5
new
Skyscraper Gray Metallic exterior
Automatic
All-wheel Drive
new 2025 BMW X3 car, priced at $55,355
2025 BMW X3
new
Alpine White exterior
Automatic
All-wheel Drive
new 2025 BMW X3 car, priced at $56,320
2025 BMW X3
new
Dark Graphite Metallic exterior
Automatic
All-wheel Drive
new 2025 BMW M240 car, priced at $59,120
2025 BMW M240
new
Mineral White Metallic exterior
Automatic
All-wheel Drive
new 2026 BMW X5 M car, priced at $148,785
2026 BMW X5 M
new
Isle of Man Green Metallic exterior
Automatic
All-wheel Drive
new 2026 BMW X5 car, priced at $77,775
2026 BMW X5
new
Alpine White exterior
Automatic
All-wheel Drive