Matt Roy
Matt Roy at BMW of Shrewsbury

Matt Roy | Page 18

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
213 Reviews
4.9

213 Reviews

Write a Review

213 Reviews of Matt Roy

October 22, 2024

Dealership Rating
Employee Rating

Very personable & welcoming staff as you drive in. Happy to have your business. Quick and efficient. Service manager & staff on top of everything. Thank you to Matt Roy et al for honest service and pl More

by Dkbrazelton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Morgan

Oct 23, 2024

BMW of Shrewsbury responded

We're delighted to hear that Matt and the team at BMW of Shrewsbury provided you with such a welcoming and efficient experience. Thank you for choosing us!

October 18, 2024

Dealership Rating
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I always bring my car to BMW for service and genuine OEM parts. Matt is great Service Advisor, professional, knowledgeable and honest! Car repairs as promised and on time. Thanks Matt and BMW! More

by BMWfun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Morgan , Sam helped me with check out

Oct 21, 2024

BMW of Shrewsbury responded

We're delighted to hear that Matt and the BMW of Shrewsbury team have consistently provided you with professional service and timely repairs. Thank you for trusting us with your vehicle's needs!

October 18, 2024

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Employee Rating

The dealer was easy to deal with quick to respond to my request for an appointment in the time frame I requested. The people I dealt with were friendly and the work was completed in a timely manner. I wo More

by acar911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Deanna Morgan

Oct 18, 2024

BMW of Shrewsbury responded

Thank you for recommending BMW of Shrewsbury! We're glad to hear that our team was responsive and friendly, making your experience a positive one. We appreciate your support and look forward to serving you again in the future!

October 17, 2024

Dealership Rating
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Matt always makes the service experience easy and enjoyable. When I go in for service, I always hope that I get to work with him because he gets it! More

by Q7SQ5R8
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 18, 2024

BMW of Shrewsbury responded

We're delighted to hear that Matt consistently makes your service visits at BMW of Shrewsbury easy and enjoyable. Thank you for sharing this feedback, and we look forward to seeing you again!

October 11, 2024

Dealership Rating
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I have been working with Matt for a few years now and I always have a great experience. He makes it so easy and is very helpful! He explains everything and I never feel pressured! More

by elizklar87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2024

BMW of Shrewsbury responded

We're delighted to hear that Matt has consistently provided you with a great experience at BMW of Shrewsbury. Thank you for your continued trust and support!

October 09, 2024

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Employee Rating

I was fortunate enough to be paired with Matt for my service associate. I trust him and feel he isn’t trying to take advantage of me to get the most work done while I’m there. He explains what is nee More

by Dcmoss248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2024

BMW of Shrewsbury responded

It's fantastic to hear that Matt has earned your trust and made you feel comfortable during your visits at BMW of Shrewsbury. We appreciate the feedback and are glad he could provide clear explanations for all necessary services. Thank you for choosing us!

October 08, 2024

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Excellent service dept and the service advisor Matt is the best. Very receptive to your needs More

by davic1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2024

BMW of Shrewsbury responded

Thank you, Davic1953, for reviewing BMW of Shrewsbury! We'll make sure your kudos reach Matt. Drive safely!

October 02, 2024

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We had an outstanding experience from initial contact to purchase and most recently first service done. Highly recommend dealership. More

by Pfraser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2024

BMW of Shrewsbury responded

Pfraser, we're delighted to hear about your outstanding experience with BMW of Shrewsbury! Thanks for the high recommendation and continued support.

October 02, 2024

Dealership Rating
Employee Rating

My customer service rep, Matt, is very accommodating and informs me of everything that is going on with my car when I’m in for service. More

by debaron2524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2024

BMW of Shrewsbury responded

We're delighted to hear that Matt provided you with excellent service and kept you well-informed during your visit at BMW of Shrewsbury. Thanks for sharing your experience!

September 27, 2024

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Employee Rating

Very friendly staff who are always willing to explain the problem and solution to you at each service visit More

by Stephen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 29, 2024

BMW of Shrewsbury responded

Stephen, we're delighted to hear that our team at BMW of Shrewsbury has been helpful and informative during your visits. Thanks for the great feedback!

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