Matt Roy
Matt Roy at BMW of Shrewsbury

Matt Roy | Page 17

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
208 Reviews
4.9

208 Reviews

Write a Review

208 Reviews of Matt Roy

October 27, 2024

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Employee Rating

Matt was extremely helpful, detail oriented, and went above and beyond to accommodate all of my issues. Thank you Matt! More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 28, 2024

BMW of Shrewsbury responded

Rick, we're delighted to hear that Matt provided such exceptional service at BMW of Shrewsbury. Thank you for sharing your experience with us!

October 24, 2024

Dealership Rating
Employee Rating

Always a pleasure, great staff, friendly and outgoing. Everyone say hello and makes you feel welcome! More

by Fran
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 25, 2024

BMW of Shrewsbury responded

Fran, we're delighted to hear that you felt welcomed by our team at BMW of Shrewsbury! Thanks for sharing your experience with us.

October 24, 2024

Dealership Rating
Employee Rating

The service was efficient with a minimum wait. Pleasant atmosphere. Matt provided an excellent customer service. More

by juliarothschild
Service Communication
Recommend Dealer
Yes
Oct 24, 2024

BMW of Shrewsbury responded

Julia, we're delighted to hear that Matt and the team at BMW of Shrewsbury provided you with efficient service in a pleasant atmosphere. Thank you for sharing your experience!

October 23, 2024

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Outstanding service and very professional. Everybody in the service department treats you with respect and are very knowledgeable. More

by Jerryg67
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Jason Campbell, Deanna Morgan, Peter Neslusan , Brad Macomber, Rob Picerno, Tom, Nate, Nate, Ryan, Jean, Ash, Joe and Garret.

Oct 23, 2024

BMW of Shrewsbury responded

Jerry, we're delighted to hear about your positive experience with our service department at BMW of Shrewsbury. Thank you for the kind words and support!

October 22, 2024

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Employee Rating

I have worked with Matt many times. He is always professional and willing to spend time explaining the work that needs to be done on my car. This time he worked to get the car to me as More

by Cats1517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 23, 2024

BMW of Shrewsbury responded

Thank you for your continued trust in BMW of Shrewsbury! We're delighted to hear that Matt consistently provides professional service and ensures a smooth experience. We appreciate your feedback and look forward to assisting you again!

October 22, 2024

Dealership Rating
Employee Rating

Very personable & welcoming staff as you drive in. Happy to have your business. Quick and efficient. Service manager & staff on top of everything. Thank you to Matt Roy et al for honest service and pl More

by Dkbrazelton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Morgan

Oct 23, 2024

BMW of Shrewsbury responded

We're delighted to hear that Matt and the team at BMW of Shrewsbury provided you with such a welcoming and efficient experience. Thank you for choosing us!

October 18, 2024

Dealership Rating
Employee Rating

I always bring my car to BMW for service and genuine OEM parts. Matt is great Service Advisor, professional, knowledgeable and honest! Car repairs as promised and on time. Thanks Matt and BMW! More

by BMWfun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Morgan , Sam helped me with check out

Oct 21, 2024

BMW of Shrewsbury responded

We're delighted to hear that Matt and the BMW of Shrewsbury team have consistently provided you with professional service and timely repairs. Thank you for trusting us with your vehicle's needs!

October 18, 2024

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Employee Rating

The dealer was easy to deal with quick to respond to my request for an appointment in the time frame I requested. The people I dealt with were friendly and the work was completed in a timely manner. I wo More

by acar911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Deanna Morgan

Oct 18, 2024

BMW of Shrewsbury responded

Thank you for recommending BMW of Shrewsbury! We're glad to hear that our team was responsive and friendly, making your experience a positive one. We appreciate your support and look forward to serving you again in the future!

October 17, 2024

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Employee Rating

Matt always makes the service experience easy and enjoyable. When I go in for service, I always hope that I get to work with him because he gets it! More

by Q7SQ5R8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2024

BMW of Shrewsbury responded

We're delighted to hear that Matt consistently makes your service visits at BMW of Shrewsbury easy and enjoyable. Thank you for sharing this feedback, and we look forward to seeing you again!

October 11, 2024

Dealership Rating
Employee Rating

I have been working with Matt for a few years now and I always have a great experience. He makes it so easy and is very helpful! He explains everything and I never feel pressured! More

by elizklar87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2024

BMW of Shrewsbury responded

We're delighted to hear that Matt has consistently provided you with a great experience at BMW of Shrewsbury. Thank you for your continued trust and support!

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