Matt Roy
Matt Roy at BMW of Shrewsbury

Matt Roy | Page 17

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
200 Reviews
4.9

200 Reviews

Write a Review

200 Reviews of Matt Roy

October 17, 2024

Dealership Rating
Employee Rating

Matt always makes the service experience easy and enjoyable. When I go in for service, I always hope that I get to work with him because he gets it! More

by Q7SQ5R8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2024

BMW of Shrewsbury responded

We're delighted to hear that Matt consistently makes your service visits at BMW of Shrewsbury easy and enjoyable. Thank you for sharing this feedback, and we look forward to seeing you again!

October 11, 2024

Dealership Rating
Employee Rating

I have been working with Matt for a few years now and I always have a great experience. He makes it so easy and is very helpful! He explains everything and I never feel pressured! More

by elizklar87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 11, 2024

BMW of Shrewsbury responded

We're delighted to hear that Matt has consistently provided you with a great experience at BMW of Shrewsbury. Thank you for your continued trust and support!

October 09, 2024

Dealership Rating
Employee Rating

I was fortunate enough to be paired with Matt for my service associate. I trust him and feel he isn’t trying to take advantage of me to get the most work done while I’m there. He explains what is nee More

by Dcmoss248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2024

BMW of Shrewsbury responded

It's fantastic to hear that Matt has earned your trust and made you feel comfortable during your visits at BMW of Shrewsbury. We appreciate the feedback and are glad he could provide clear explanations for all necessary services. Thank you for choosing us!

October 08, 2024

Dealership Rating
Employee Rating

Excellent service dept and the service advisor Matt is the best. Very receptive to your needs More

by davic1953
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 09, 2024

BMW of Shrewsbury responded

Thank you, Davic1953, for reviewing BMW of Shrewsbury! We'll make sure your kudos reach Matt. Drive safely!

October 02, 2024

Dealership Rating
Employee Rating

We had an outstanding experience from initial contact to purchase and most recently first service done. Highly recommend dealership. More

by Pfraser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2024

BMW of Shrewsbury responded

Pfraser, we're delighted to hear about your outstanding experience with BMW of Shrewsbury! Thanks for the high recommendation and continued support.

October 02, 2024

Dealership Rating
Employee Rating

My customer service rep, Matt, is very accommodating and informs me of everything that is going on with my car when I’m in for service. More

by debaron2524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 02, 2024

BMW of Shrewsbury responded

We're delighted to hear that Matt provided you with excellent service and kept you well-informed during your visit at BMW of Shrewsbury. Thanks for sharing your experience!

September 27, 2024

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Employee Rating

Very friendly staff who are always willing to explain the problem and solution to you at each service visit More

by Stephen
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Sep 29, 2024

BMW of Shrewsbury responded

Stephen, we're delighted to hear that our team at BMW of Shrewsbury has been helpful and informative during your visits. Thanks for the great feedback!

September 25, 2024

Dealership Rating
Employee Rating

Matt was an incredible help to me and guided me through the entire process. I appreciated his help and expect that all his customers do to! He is very professional and personable. You are lucky to have hi More

by paul_laventure
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2024

BMW of Shrewsbury responded

Paul, we're delighted to hear that Matt provided such excellent assistance at BMW of Shrewsbury. Thanks for the kind words and support!

Sep 25, 2024

BMW of Shrewsbury responded

Thanks Paul....please poke your head in next visit

September 25, 2024

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Employee Rating

Excellent understanding of the vehicle and customer experience Trusted service advisor with a history of care. More

by paparwolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2024

BMW of Shrewsbury responded

Paparwolf, thank you for recognizing our team's dedication at BMW of Shrewsbury! We're glad to hear about your positive experience with our service advisor.

September 25, 2024

Dealership Rating
Employee Rating

The staff is accommodating and the service is well explained ahead of time. The staff calls and provides info throughout the process and gives you the option to opt inor out any of the services sugges More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2024

BMW of Shrewsbury responded

Mark, we're glad to hear our team at BMW of Shrewsbury provided clear and accommodating service. Thanks for sharing your positive experience!

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