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Matt Roy
Matt Roy at BMW of Shrewsbury

Matt Roy | Page 17

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
213 Reviews
4.9

213 Reviews

Write a Review

213 Reviews of Matt Roy

November 10, 2024

Dealership Rating
Employee Rating

Sam awesome person he is help me out during my BMW service today realy appreciate More

by Mansourantone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Lance Gendron, Deanna Morgan, Peter Neslusan , Sam

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Nov 11, 2024

BMW of Shrewsbury responded

We are glad to hear that Sam took excellent care of your BMW's service needs. Thanks for choosing BMW of Shrewsbury!

Nov 10, 2024

Mansourantone responded

Thank you

November 03, 2024

Dealership Rating
Employee Rating

And happy with the work they do they very professional I recommend BMW Shrewsburyyou that’s why I always go back More

by sabinojj1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2024

BMW of Shrewsbury responded

Thank you for your recommendation! We're delighted to hear that you're pleased with the professional service at BMW of Shrewsbury. We look forward to welcoming you back again soon!

Nov 07, 2024

sabinojj1 responded

Thank you i’m going back soon for another service thank you for the care

October 30, 2024

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Employee Rating

Finest dealership I have been to very modern great customer service with a welcome coffee bar More

by tjmonsour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Lance Gendron, Deanna Morgan, Peter Neslusan

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Oct 30, 2024

BMW of Shrewsbury responded

It is great to hear that you enjoyed our modern facility and customer service! Thank you for sharing this feedback with the BMW of Shrewsbury team.

October 29, 2024

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Employee Rating

As usual I was cared for like a member of the family. Information was clear. Most of all, as an old lady, I completely trusted the analysis of problems and the estimate. I have so much confidence in this More

by Elizabeth Van Atten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Morgan , Sam and Ed

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Oct 29, 2024

BMW of Shrewsbury responded

Elizabeth, we're delighted to hear that Deanna, Sam, and Ed made you feel like family at BMW of Shrewsbury. Your trust and confidence mean the world to us! Thank you for your kind words.

October 28, 2024

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Employee Rating

Work on my vehicle with precision. Theo followed up with a call on an extra item to be fixed More

by Theo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Lance Gendron, Deanna Morgan, Peter Neslusan

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Oct 28, 2024

BMW of Shrewsbury responded

We are honored to receive your support, Theo. Thank you! - BMW of Shrewsbury Team

October 27, 2024

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Employee Rating

Matt was extremely helpful, detail oriented, and went above and beyond to accommodate all of my issues. Thank you Matt! More

by Rick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 28, 2024

BMW of Shrewsbury responded

Rick, we're delighted to hear that Matt provided such exceptional service at BMW of Shrewsbury. Thank you for sharing your experience with us!

October 24, 2024

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Employee Rating

Always a pleasure, great staff, friendly and outgoing. Everyone say hello and makes you feel welcome! More

by Fran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Nelson Gonell, Curt Douglas, Lance Gendron, Deanna Morgan, Peter Neslusan , David Mack, Nate

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Oct 25, 2024

BMW of Shrewsbury responded

Fran, we're delighted to hear that you felt welcomed by our team at BMW of Shrewsbury! Thanks for sharing your experience with us.

October 24, 2024

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The service was efficient with a minimum wait. Pleasant atmosphere. Matt provided an excellent customer service. More

by juliarothschild
Service Communication
Recommend Dealer
Yes
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Oct 24, 2024

BMW of Shrewsbury responded

Julia, we're delighted to hear that Matt and the team at BMW of Shrewsbury provided you with efficient service in a pleasant atmosphere. Thank you for sharing your experience!

October 23, 2024

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Employee Rating

Outstanding service and very professional. Everybody in the service department treats you with respect and are very knowledgeable. More

by Jerryg67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Jason Campbell, Deanna Morgan, Peter Neslusan , Brad Macomber, Rob Picerno, Tom, Nate, Nate, Ryan, Jean, Ash, Joe and Garret.

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Oct 23, 2024

BMW of Shrewsbury responded

Jerry, we're delighted to hear about your positive experience with our service department at BMW of Shrewsbury. Thank you for the kind words and support!

October 22, 2024

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Employee Rating

I have worked with Matt many times. He is always professional and willing to spend time explaining the work that needs to be done on my car. This time he worked to get the car to me as More

by Cats1517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 23, 2024

BMW of Shrewsbury responded

Thank you for your continued trust in BMW of Shrewsbury! We're delighted to hear that Matt consistently provides professional service and ensures a smooth experience. We appreciate your feedback and look forward to assisting you again!

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