Matt Roy
Matt Roy at BMW of Shrewsbury

Matt Roy | Page 19

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
213 Reviews
4.9

213 Reviews

Write a Review

213 Reviews of Matt Roy

September 25, 2024

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Employee Rating

Matt was an incredible help to me and guided me through the entire process. I appreciated his help and expect that all his customers do to! He is very professional and personable. You are lucky to have hi More

by paul_laventure
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 01, 2024

BMW of Shrewsbury responded

Paul, we're delighted to hear that Matt provided such excellent assistance at BMW of Shrewsbury. Thanks for the kind words and support!

September 25, 2024

Dealership Rating
Employee Rating

Excellent understanding of the vehicle and customer experience Trusted service advisor with a history of care. More

by paparwolf
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2024

BMW of Shrewsbury responded

Paparwolf, thank you for recognizing our team's dedication at BMW of Shrewsbury! We're glad to hear about your positive experience with our service advisor.

September 25, 2024

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The staff is accommodating and the service is well explained ahead of time. The staff calls and provides info throughout the process and gives you the option to opt inor out any of the services sugges More

by Mark
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2024

BMW of Shrewsbury responded

Mark, we're glad to hear our team at BMW of Shrewsbury provided clear and accommodating service. Thanks for sharing your positive experience!

September 25, 2024

Dealership Rating
Employee Rating

From sales to service, the Shrewsbury team is great! Was able to work remotely from their very comfortable waiting area and received timely updates on the status. More

by Pmsb2011
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Mohammad Mirazimi , Gentleman who took my keys and tagged my car was polite and helpful! Not sure his name

Sep 25, 2024

BMW of Shrewsbury responded

Thank you for sharing your experience! We're glad to hear our BMW of Shrewsbury team provided a comfortable and efficient visit. We appreciate your support!

September 21, 2024

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I had an excellent service experience. Communication with service dept. was timely and final pricing was as estimated. More

by Car
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 23, 2024

BMW of Shrewsbury responded

Thank you for sharing your positive service experience with BMW of Shrewsbury! We're glad to hear that communication and pricing met your expectations. Safe driving ahead!

September 19, 2024

Dealership Rating
Employee Rating

Courteous, professional service (shout out to Matt Roy). Been a loyal customer for many years in part to dealer reputation and treatment given. More

by jjrom
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 19, 2024

BMW of Shrewsbury responded

Thank you for your loyalty and kind words about Matt and the team at BMW of Shrewsbury! We appreciate your continued support.

September 17, 2024

Dealership Rating
Employee Rating

I have had good experience with both sales and services. They communicate well and do a good job. More

by Saqibz
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Sep 17, 2024

BMW of Shrewsbury responded

We are grateful to have earned your business, Saqibz. Thanks for taking the time to leave us a review! - The BMW of Shrewsbury Team

September 16, 2024

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Employee Rating

Always so helpful, complete and understandable explanations of work required or recommended. Matt is honest, trustworthy and a pleasure to deal with. More

by RJSikes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 16, 2024

BMW of Shrewsbury responded

Thank you for the kind words! We're glad to hear Matt provided honest and thorough service at BMW of Shrewsbury. We appreciate your trust in us!

September 15, 2024

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Employee Rating

Matt Roy is always awesome! ! Thank you for your continued excellent efforts and expertise. With sincere thanks! More

by Ginnyjohnson100
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Sep 16, 2024

BMW of Shrewsbury responded

We're delighted to hear that Matt continues to provide excellent service at BMW of Shrewsbury. Thanks for your kind words and support!

September 14, 2024

Dealership Rating
Employee Rating

Very communicative and friendly and proactively gave me status. Also shared with me additional items More

by Mike F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 16, 2024

BMW of Shrewsbury responded

Thank you so much, Mike! We appreciate your business here at BMW of Shrewsbury.

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