Matt Roy
Matt Roy at BMW of Shrewsbury

Matt Roy | Page 19

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
200 Reviews
4.9

200 Reviews

Write a Review

200 Reviews of Matt Roy

September 02, 2024

Dealership Rating
Employee Rating

Matt, my service advisor, is absolutely wonderful. The dealership itself is lackluster and does not seem to care about the customer. More

by Ace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 03, 2024

BMW of Shrewsbury responded

Thank you for highlighting Matt's excellent service at BMW of Shrewsbury. We're sorry to hear that the overall dealership experience didn't meet your expectations and appreciate your feedback as we strive to improve.

August 29, 2024

Dealership Rating
Employee Rating

Both the gentleman who checked me in and serviced my car were very helpful in going over everything with me and what needed to be done. Plus, due to my job, I needed a loaner and was able to get one. Thank More

by richard.ciesluk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 30, 2024

BMW of Shrewsbury responded

Richard, we're glad to hear our team at BMW of Shrewsbury made the process simple and accommodating for you. Thanks for sharing your experience!

August 26, 2024

Dealership Rating
Employee Rating

They did a wonderful job. It is always an excellent experience to go to this dealership. I have done it for years. More

by bobgise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 27, 2024

BMW of Shrewsbury responded

Thank you for your continued support and kind words! We're delighted to hear that each visit to BMW of Shrewsbury has been excellent. Looking forward to serving you for many more years!

August 16, 2024

Dealership Rating
Employee Rating

Prompt courteous service. Clean and spacious area where I was able to get some work done. More

by mfgeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Curt Douglas, Jason Campbell, Lance Gendron, Deanna Morgan, Peter Neslusan , Elaine Healy, Jennifer Martel, Leanne Rattey

Aug 19, 2024

BMW of Shrewsbury responded

Thanks so much for the 5-star review of BMW of Shrewsbury!

July 20, 2024

Dealership Rating
Employee Rating

Matt…. Service advisor is the best He is very friendly, focused , and professional He explains everything concerning your vehicle More

by Bmw lady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 23, 2024

BMW of Shrewsbury responded

Thank you for sharing your experience! We're delighted to hear that Matt provided excellent service at BMW of Shrewsbury. We appreciate your feedback and look forward to serving you again!

July 19, 2024

Dealership Rating
Employee Rating

Service manager, Matt Roy, provided thorough, transparent and timely information as he does for every service visit. More

by Overstrome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2024

BMW of Shrewsbury responded

Thank you for highlighting Matt Roy's excellent service at BMW of Shrewsbury! We're glad to hear that each visit has been thorough and transparent. We appreciate your feedback!

July 18, 2024

Dealership Rating
Employee Rating

Matt Roy, the service advisor, provided exceptional service. He was friendly, knowledgeable, and transparent, ensuring a smooth and hassle-free experience. Matt kept me informed throughout the process, More

by enameh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2024

BMW of Shrewsbury responded

Thank you for sharing your positive experience with Matt Roy and the team at BMW of Shrewsbury! We're delighted to hear that his exceptional service made your visit smooth and hassle-free. We appreciate the recommendation!

July 18, 2024

Dealership Rating
Employee Rating

Rob, Nate, Matt, and Peter have been great. Service is quick and I have sent multiple people to them for vehicles. More

by Nf.55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Paintsil, Peter Neslusan , Rob Picerno

Jul 18, 2024

BMW of Shrewsbury responded

Thank you for the shout-out! We're glad to hear that Rob, Nate, Matt, and Peter have provided excellent service at BMW of Shrewsbury. We appreciate your referrals and continued support!

July 08, 2024

Dealership Rating
Employee Rating

Having purchased multiple cars from BMW of Shrewsbury, my experience is always consistent and pleasant. Everyone is courteous and knowledgeable from management to sales to service. I’ve recommended them to f More

by JDA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Nelson Gonell, Curt Douglas, Garrett Powers , Gene Kalp, Rob Picerno

Jul 08, 2024

BMW of Shrewsbury responded

Thank you for your continued support and recommendations! We're delighted to hear that every experience at BMW of Shrewsbury has been pleasant and consistent. See you down the road!

June 01, 2024

Dealership Rating
Employee Rating

Excellent service people was very helpful and very informative and hapitqlity was good , no issues at all More

by ancal9
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Jun 03, 2024

BMW of Shrewsbury responded

Thank you for the positive feedback! We're glad to hear that our team at BMW of Shrewsbury provided excellent service and hospitality. We appreciate your support!

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