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Matt Roy
Matt Roy at BMW of Shrewsbury

Matt Roy

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
162 Reviews
4.9

162 Reviews

Write a Review

162 Reviews of Matt Roy

October 30, 2025

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Employee Rating

Second time I tried the service at this location… both times got the car back with no communication about not having the vehicle cleaned (washed). More

by valmesser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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October 28, 2025

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Excellent service provided by Matt R (Advisor) and the entire service dept.. They consistently provide dependable, quality service in a professional manner. More

by wp1
Recommend Dealer
Yes

Other Employees Tagged: Brad Macomber

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Oct 29, 2025

BMW of Shrewsbury responded

We are grateful for your business and for your feedback! We will be sure to pass along your appreciation to Matt and the team. See you next time at BMW of Shrewsbury!

October 22, 2025

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Employee Rating

They took me right in Let me know what was going on and were helpful More

by Mchdimmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Brad Macomber, Rob Picerno, Nelson Gonell, Curt Douglas, Jason Campbell, Lance Gendron, Deanna Morgan, Peter Neslusan

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Oct 22, 2025

BMW of Shrewsbury responded

Mike, thank you for leaving BMW of Shrewsbury your positive feedback!

October 16, 2025

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Matt was extremely informative and responsive. My whole experience was great. I look forward to doing more business. More

by Hebert7321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 16, 2025

BMW of Shrewsbury responded

We’re delighted to hear about your excellent experience with Matt and our team! We look forward to serving you again in the future. Thank you for choosing BMW of Shrewsbury!

October 16, 2025

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Great service from experts at reasonable prices! Making an appointment is easy and always job is completed on time. More

by astama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Lance Gendron, Deanna Morgan, Peter Neslusan

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Oct 17, 2025

BMW of Shrewsbury responded

We are so grateful for your kind words! We appreciate your business and look forward to helping you again at BMW of Shrewsbury!

October 14, 2025

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Employee Rating

Easy to schedule, many options available to schedule times. Thru texts the service dept kept me informed the entire time. All went very well. More

by Ev J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Lance Gendron, Deanna Morgan, Peter Neslusan , Theo was awesome!

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Oct 15, 2025

BMW of Shrewsbury responded

Hi Ev, we're glad the scheduling process was easy and the team kept you informed throughout. Thank you for choosing BMW of Shrewsbury!

October 09, 2025

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Employee Rating

Great customer service. Worth the drive to Shrewsbury. Matt is very polite and explains things well. More

by Ketanyc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 10, 2025

BMW of Shrewsbury responded

Matt will appreciate the kudos! Thanks for sharing your experience working with our great team at BMW of Shrewsbury.

October 07, 2025

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Employee Rating

Matt provided very good service, kept me informed about the status of my car during the repair. Dealer provided loaner, which enabled me to be on kove move and continue my regular working hours. More

by Axclabbers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 07, 2025

BMW of Shrewsbury responded

We are so happy you felt supported and well informed working with Matt and the team! Thank you for working with BMW of Shrewsbury and for sharing your experience.

October 06, 2025

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Employee Rating

My experience was great and Matt always makes sure that he takes care of me and stays in communication with me and has my car ready on time every time More

by xx.bradley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Oct 07, 2025

BMW of Shrewsbury responded

Thank you for sharing your experience with us! It's great to hear that Matt provided excellent care and communication. See you next time at BMW of Shrewsbury!

October 02, 2025

Dealership Rating
Employee Rating

Matt in the service department did a fantastic job and goes above and beyond every time! More

by ashshaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Brad Macomber, Rob Picerno, Nelson Gonell, Jason Campbell

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Oct 03, 2025

BMW of Shrewsbury responded

We are glad to hear that Matt provided excellent service. Thanks for choosing BMW of Shrewsbury!

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