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Matt Roy
Matt Roy at BMW of Shrewsbury

Matt Roy | Page 3

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
231 Reviews
4.9

231 Reviews

Write a Review

231 Reviews of Matt Roy

June 10, 2026

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Employee Rating

Very professional & very caring. Got my car all taken care of. Matt got me a loaner car to use while waiting & kept me informed of my car’s progress. Also very nice & personable to d More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 11, 2026

BMW of Shrewsbury responded

Sue, thank you for sharing your feedback about Matt and the team! We appreciate your support and we hope to see you again at BMW of Shrewsbury.

June 09, 2026

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Employee Rating

Service tech was good to work with n responsive. The job was suppose to take a bout an hour or 90. Minutes and ended up being about 2 hours for the starter recall. More

by Yarmouth087
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 10, 2026

BMW of Shrewsbury responded

Thank you for sharing your thoughts about your service experience with our BMW of Shrewsbury team. We truly apologize for the duration exceeding the anticipated time, but we're happy to read you enjoyed working with our team.

June 06, 2026

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Kind staff and a nice waiting area with snacks, tea, water and good coffee. Nice video and explanation of work More

by kreeveshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Lance Gendron, Deanna Morgan, Peter Neslusan

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Jun 08, 2026

BMW of Shrewsbury responded

Thank you for sharing your awesome feedback about our team and amenities at BMW of Shrewsbury! We wish you safe travels and hope to see you again soon!

June 04, 2026

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Employee Rating

Matt services me and my vehicle extremely well . Best in the business , I tell you . No one better More

by Hanksantos91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Jason Campbell

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Jun 05, 2026

BMW of Shrewsbury responded

Hank, thank you for leaving BMW of Shrewsbury your positive feedback! Matt will appreciate your kind words.

June 02, 2026

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Employee Rating

Working with Matt is always a pleasure! I appreciate how thorough he is and am confident that the work was done correctly. More

by charles.dowd
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Print
Jun 02, 2026

BMW of Shrewsbury responded

Hi Charles, thank you for choosing BMW of Shrewsbury and for sharing your experience with Matt. We look forward to your next visit! Safe travels!

June 02, 2026

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Employee Rating

excellent customer service Matts very efficient tells you like it is very easy to work with very honest which I like. More

by dave
Service Price Transparency
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Recommend Dealer
Yes
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Jun 02, 2026

BMW of Shrewsbury responded

Hi Dave, we are so pleased that Matt provided excellent customer service. Thank you for choosing BMW of Shrewsbury!

June 01, 2026

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Employee Rating

Matt and Johnny are really helpful and excellent service providers we really appreciate them and their expertise More

by Carolinejohnson457
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Print
Jun 01, 2026

BMW of Shrewsbury responded

Caroline, thank you for sharing your awesome review of Matt, Johnny, and the team! We appreciate your business and we hope to see you again at BMW of Shrewsbury. Take care!

May 07, 2026

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Employee Rating

Matt did a great job of keeping me informed as to the status of my vehicle. Very knowledgeable and polite. More

by Lkd005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 07, 2026

BMW of Shrewsbury responded

Thank you for sharing your feedback about Matt's professionalism and communication. We will be sure to pass along your kind words to him here at BMW of Shrewsbury. Have a great day!

April 30, 2026

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Employee Rating

Matt Roy and the service department do a great job every time. I highly recommend BMW Shrewsbury. More

by Moshe
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 30, 2026

BMW of Shrewsbury responded

Thank you for the positive feedback, Moshe! We're glad to hear Matt Roy and the service department provided you with great service. We appreciate your recommendation of BMW of Shrewsbury.

April 27, 2026

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Employee Rating

Matt is wonderful! I always ask for him! He’s the best! You are lucky to have him on your team! More

by najah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 28, 2026

BMW of Shrewsbury responded

Thank you for the wonderful review, Najah! We're so glad Matt provided you with such great service. We appreciate you recognizing him and are happy he's part of our BMW of Shrewsbury team!

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