Matt Roy
Matt Roy at BMW of Shrewsbury

Matt Roy | Page 24

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
242 Reviews
4.9

242 Reviews

Write a Review

242 Reviews of Matt Roy

July 08, 2024

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Employee Rating

Having purchased multiple cars from BMW of Shrewsbury, my experience is always consistent and pleasant. Everyone is courteous and knowledgeable from management to sales to service. I’ve recommended them to f More

by JDA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Nelson Gonell, Curt Douglas, Garrett Powers , Gene Kalp, Rob Picerno

Jul 08, 2024

BMW of Shrewsbury responded

Thank you for your continued support and recommendations! We're delighted to hear that every experience at BMW of Shrewsbury has been pleasant and consistent. See you down the road!

June 01, 2024

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Employee Rating

Excellent service people was very helpful and very informative and hapitqlity was good , no issues at all More

by ancal9
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Jun 03, 2024

BMW of Shrewsbury responded

Thank you for the positive feedback! We're glad to hear that our team at BMW of Shrewsbury provided excellent service and hospitality. We appreciate your support!

May 31, 2024

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Matt is the best! He takes great care of my vehicle and i won’t see anyone else for service More

by Khamilton914
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 03, 2024

BMW of Shrewsbury responded

We really appreciate your kind words about Matt! Thank you for choosing BMW of Shrewsbury and for sharing your experience. Drive safely!

May 25, 2024

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Employee Rating

Matt Roy was terrific as always. Service is always excellent. And issues are carefully reviewed and explained. More

by g6pdhmp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2024

BMW of Shrewsbury responded

Thank you for the positive feedback! We're glad to hear that Matt Roy and our team at BMW of Shrewsbury provided excellent service. We appreciate your support!

May 23, 2024

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Employee Rating

Matt Roy took great care of me made me understand what needed to be done. Explained all the details of my service… More

by Mbollus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2024

BMW of Shrewsbury responded

We're glad to hear Matt provided excellent service and clear explanations at BMW of Shrewsbury. Thanks for sharing your positive experience!

May 22, 2024

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Employee Rating

Good service. ..although somewhat pricy for items that would appear to be overpriced...and labor rate is high More

by dsantom23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 23, 2024

BMW of Shrewsbury responded

We appreciate your feedback and understand your concerns about pricing at BMW of Shrewsbury. We strive to provide top-notch service that justifies the cost, but we'll certainly take this into account moving forward. Thanks for sharing!

May 16, 2024

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Employee Rating

Best dealership for sales and service. Only place I will consider buying a car from. More

by mxscire
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng , Rob Picerno

May 16, 2024

BMW of Shrewsbury responded

All of us at BMW of Shrewsbury are happy to see this wonderful feedback! Thank you for your kind words. We are here for anything else you might need down the road!

May 15, 2024

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Employee Rating

Great product but even better people! Purchased my first BMW in 2012 at this dealership, Steve Shifmen got me to upgrade to the 550i and he wasn’t wrong. Even though it’s changed ownershi More

by Chefboule
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Nathaniel Paintsil , Gene Kalp, Rob Picerno, Tom Bates

May 15, 2024

BMW of Shrewsbury responded

We're delighted to know that our team at BMW of Shrewsbury has consistently provided you with outstanding service over the years. It's great to see familiar faces like Steve, Matt, Tom, and Gene mentioned! We appreciate your loyalty and look forward to serving you in the future. Enjoy your new X6 M Competition!

May 15, 2024

Chefboule responded

Awesome I received a response so quickly. It is very important to recognize those who make the business work day to day and who do it so well. BTW, I traded that X6M for a Denali 1500 at the McGovern GMC down the road in 2022 but ordered my current M4 competition with Gene in 2022, turned out to be a 50th anniversary edition, love it-she's a beast. You'll be serving me soon as I've requested a spot to order the new release of the M5 competition with Gene once available, see you all then!!

May 14, 2024

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Employee Rating

"This auto dealership boasts a top-notch facility, combining excellent customer service with a state-of-the-art service center to ensure both you and your vehicle are well taken care of." More

by enameh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 14, 2024

BMW of Shrewsbury responded

We're delighted to know you appreciated our facility and the customer service at BMW of Shrewsbury. We strive for excellence in all areas, so it's great to see that reflected in your experience. Thanks for sharing!

March 27, 2024

Dealership Rating
Employee Rating

I've done business with its dealership for at least 25 years. And i've always gotten extremely great service More

by Mgreycat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 27, 2024

BMW of Shrewsbury responded

We're so glad to have had your support for over 25 years here at BMW of Shrewsbury! It's wonderful to know you've consistently received great service. Here's to many more successful years together!

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