Matt Roy | Page 4

Good communication, everyone had a good attitude and service was completed on time. Loaner car process was easy service was completed on time. Loaner car process was easy More

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Matt has known us for years and have the utmost respect for him. He is so professional and always looking out for you. This past New Year’s Eve day I was late in picking up the car from service and he wa for him. He is so professional and always looking out for you. This past New Year’s Eve day I was late in picking up the car from service and he waited u til I got my car which was little past his scheduled time. Thank you Matt for everything More

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Matt provided excellent service and great communication. An estimated service time was provided, and the job was done around the time. An estimated service time was provided, and the job was done around the time. More

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Matt Roy in the service department is outstanding. His attention to detail, clear communication, and follow-through are exceptional. He kept me informed every step of the way, explained everything tho His attention to detail, clear communication, and follow-through are exceptional. He kept me informed every step of the way, explained everything thoroughly, and delivered exactly as promised. Professional, reliable, and genuinely committed to great service. Matt sets the standard.time and time again. More

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Excellent service appointment at BMW of Shrewsbury. Everything from the moment I pulled up until my car was ready was very efficient and fast. I waited and there is lots of room to work or read and the Everything from the moment I pulled up until my car was ready was very efficient and fast. I waited and there is lots of room to work or read and there is a showroom full of new cars to look at. Matt, my service representative was great about keeping me posted on the service timeline, so no need to feel like you need to hang out near the service desk. Thanks to Matt, this appointment could not have gone better. This was a great experience. More

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Excellent customer service and high quality work. Have been a customer for over 10 years and will keep being so. Thanks Have been a customer for over 10 years and will keep being so. Thanks More

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Professional and honest work. If I buy car again,definitely this is the place I will. If I buy car again,definitely this is the place I will. More

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Drop off and pick up was made convenient and worked around my schedule. Service is always friendly and accommodating. They worked in my favor as much as possible. around my schedule. Service is always friendly and accommodating. They worked in my favor as much as possible. More

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Matt is the best service manager I have worked with over the past two decades I have owned BMWs. Always prompt, proactive and focused on the customer! the past two decades I have owned BMWs. Always prompt, proactive and focused on the customer! More

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My experience with Nate was outstanding. I was there to pick my car up from service and not only ended up with a new car, but a new friendship! Nate is truly one of a kind. Not your run of t I was there to pick my car up from service and not only ended up with a new car, but a new friendship! Nate is truly one of a kind. Not your run of the mill car salesman. He’s someone who cares how you feel and listens to you. Of course his job is to sell cars, but I felt his ultimate goal was to make me happy whether I purchased a new car now or later. As long as Nate works for BMW, he will forever by my guy! Thanks, Nate. You’re an amazing person! More

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