Dealership is good.
People are always helpful and nice. I have bought may cars here. However service no longer cleans the car at all. So after spending all that money
People are always helpful and nice. I have bought may cars here. However service no longer cleans the car at all. So after spending all that money yo service the car - getting it back dirty or even dirtier…. For a BMW… no bueno.
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by tmcrae04
Service Price Transparency
Mar 16, 2026 -
BMW of Shrewsbury responded
Thank you for your loyalty and feedback. We love hearing that the sales team has been consistently helpful and kind, but it's disappointing that the service department hasn't met your expectations. We'll work on improving this! - The BMW of Shrewsbury Team
Matt in the service department is always reliable and
very helpful. The service waiting area is comfortable and caters to its clients needs.
very helpful. The service waiting area is comfortable and caters to its clients needs.
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by Trish
Service Price Transparency
Mar 09, 2026 -
BMW of Shrewsbury responded
Thank you for your kind feedback, Trish! We're happy to hear that Matt provides reliable and helpful service. We hope to see you again at BMW of Shrewsbury! Safe travels!
Top tier experience every time.
From Matt in service to Gene in sales, the level of client service has led me to buy more BMW’s for my family.
From Matt in service to Gene in sales, the level of client service has led me to buy more BMW’s for my family.
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by Danny Verna
Service Price Transparency
Mar 02, 2026 -
BMW of Shrewsbury responded
Danny, we're so grateful for your continued trust in our team! Thank you for choosing BMW of Shrewsbury and for sharing your support of Matt and Gene.
My cervix experience was excellent.
Matt always goes way above and beyond to accommodate me to make sure that everything gets done..
Matt always goes way above and beyond to accommodate me to make sure that everything gets done..
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by xx.bradley
Service Price Transparency
Feb 23, 2026 -
BMW of Shrewsbury responded
Hi Bradley, thank you for sharing your awesome feedback about Matt and our service team! We truly appreciate your business at BMW of Shrewsbury!
Matt Roy was great.
Got me in quickly. Jared the foreman is very knowledgeable and is always helpful.
Got me in quickly. Jared the foreman is very knowledgeable and is always helpful.
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by ryan.hord
Service Price Transparency
Feb 23, 2026 -
BMW of Shrewsbury responded
Ryan, thank you for sharing your fantastic feedback about Matt and Jared! We are happy to have you as a BMW of Shrewsbury customer. See you next time!
My service manager was very communicative about the
offers available. I appreciated the open communication which helped me make the best decision about additional service to have done.
offers available. I appreciated the open communication which helped me make the best decision about additional service to have done.
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by adamkassatly
Service Price Transparency
Feb 23, 2026 -
BMW of Shrewsbury responded
We love to hear from our happy customers—thank you for choosing BMW of Shrewsbury and for leaving such a positive review! See you next time.
Hi I’m really upset, they supposed to do the oil service
and they didnt my car is asking for a change by computer sistem that means they didnt do it. Why did they liar? Same with the mirrors sensors and the
and they didnt my car is asking for a change by computer sistem that means they didnt do it. Why did they liar? Same with the mirrors sensors and they gave me the car totally dirty, this is the first time that I received this kind of bad service at BMW,
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by Bernardo Azocar Davila
Service Price Transparency
Very good experience.
On time delivery, well maintained facility. I would highly recommend this to anyone.
On time delivery, well maintained facility. I would highly recommend this to anyone.
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by ashish1414
Service Price Transparency
Feb 09, 2026 -
BMW of Shrewsbury responded
We're so glad to hear you had a positive experience at BMW of Shrewsbury! We truly appreciate your recommendation and look forward to serving you again!
Very responsive and thorough service team.
They have good communication. Their attention to detail is very appreciated.
They have good communication. Their attention to detail is very appreciated.
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by linehanleo01
Service Price Transparency
Feb 04, 2026 -
BMW of Shrewsbury responded
Thank you for sharing your kind feedback. We will pass along your comments to our team, and we hope to see you again at BMW of Shrewsbury. Safe travels!
Matt is wonderful!
He really takes the time to answer all my question's! He’s the best!
He really takes the time to answer all my question's! He’s the best!
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by krystalyusuf
Service Price Transparency
Jan 26, 2026 -
BMW of Shrewsbury responded
There is nothing better than a great review. It's fantastic that you were in great hands with Matt. Thanks for giving BMW of Shrewsbury your business, Krystal!
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