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Matt Roy
Matt Roy at BMW of Shrewsbury

Matt Roy | Page 5

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
208 Reviews
4.9

208 Reviews

Write a Review

208 Reviews of Matt Roy

November 13, 2025

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Employee Rating

Matt & his service staff have always done excellent work any time we have needed service. Matt & his staff are very professional and also very kind & respectful. More

by Rzarella1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Nathaniel Paintsil

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Nov 13, 2025

BMW of Shrewsbury responded

Thank you for sharing your review and feedback with Matt and his team! We appreciate your business and hope to see you again at BMW of Shrewsbury.

November 12, 2025

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Employee Rating

Work was done on time and I was updated during the visit. They also found another issue. More

by jeffrey.romano64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Deanna Morgan

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Nov 13, 2025

BMW of Shrewsbury responded

We really appreciate you taking the time to leave BMW of Shrewsbury this awesome review!

November 08, 2025

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Employee Rating

Quick service got me in and out. Good communication throughout. Definitely a good choice for BMW service More

by EricM
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 10, 2025

BMW of Shrewsbury responded

Eric, thank you for choosing BMW of Shrewsbury and for sharing your experience! We’re delighted the team kept you informed and got you back on the road quickly. See you next time!

November 01, 2025

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Employee Rating

Always fast and friendly service on my BMW. Confident in their ability to keep my investment at its peak. More

by Belliveaudm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2025

BMW of Shrewsbury responded

It's great you feel confident about your car's condition after working with our team! Thank you for choosing BMW of Shrewsbury and for sharing your experience. See you next time!

November 01, 2025

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Employee Rating

Attentive and caring to customer starting from the appointment and inquiry. Fast and efficient booking and prompt of service rendered. More

by hwee.chung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 04, 2025

BMW of Shrewsbury responded

We are grateful for your positive feedback! Thank you for choosing BMW of Shrewsbury, we are happy you had a successful experience from start to finish.

October 31, 2025

Dealership Rating
Employee Rating

The service and personnel were very responsive and enjoyable to work with. They provided me with thorough information on what was needed and the diagnostics of the vehicle More

by Wprice_3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 03, 2025

BMW of Shrewsbury responded

Thank you for the glowing review! We're thrilled the team provided such a thorough and enjoyable experience. We appreciate your business and hope to see you again at BMW of Shrewsbury. Safe travels!

October 30, 2025

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Employee Rating

Second time I tried the service at this location… both times got the car back with no communication about not having the vehicle cleaned (washed). More

by valmesser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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October 28, 2025

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Employee Rating

Excellent service provided by Matt R (Advisor) and the entire service dept.. They consistently provide dependable, quality service in a professional manner. More

by wp1
Recommend Dealer
Yes

Other Employees Tagged: Brad Macomber

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Oct 29, 2025

BMW of Shrewsbury responded

We are grateful for your business and for your feedback! We will be sure to pass along your appreciation to Matt and the team. See you next time at BMW of Shrewsbury!

October 22, 2025

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They took me right in Let me know what was going on and were helpful More

by Mchdimmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kenny Boateng, Nelson Gonell, Curt Douglas, Jason Campbell, Lance Gendron, Deanna Morgan, Peter Neslusan , Brad Macomber, Rob Picerno

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Oct 22, 2025

BMW of Shrewsbury responded

Mike, thank you for leaving BMW of Shrewsbury your positive feedback!

October 16, 2025

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Employee Rating

Great service from experts at reasonable prices! Making an appointment is easy and always job is completed on time. More

by astama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Curt Douglas, Lance Gendron, Deanna Morgan, Peter Neslusan

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Oct 17, 2025

BMW of Shrewsbury responded

We are so grateful for your kind words! We appreciate your business and look forward to helping you again at BMW of Shrewsbury!

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