Matt Roy | Page 9

Matt in Service, is your guy for the tough questions! He knows your BMW! Straight, honest and upfront. He knows your BMW! Straight, honest and upfront. More

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Always get excellent service from the BMW team. Great selection of drinks and snacks for the waiting room. Very well maintained and clean and feel very comfortable waiting for my BMW. Loving it. Great selection of drinks and snacks for the waiting room. Very well maintained and clean and feel very comfortable waiting for my BMW. Loving it. More

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BMW of Shrewsbury always gives me the best quality service. Very honest you can trust what they say service. Very honest you can trust what they say More

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I simply can’t say enough about my Service Rep Matt Roy. Always very helpful with service suggestions ONLY when needed on our 2001 (24 years old) 330 XI with 99,200 original miles. Always very helpful with service suggestions ONLY when needed on our 2001 (24 years old) 330 XI with 99,200 original miles. More

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Excellent service and communication. All work that was needed was thoroughly reviewed as well as possible options. All work that was needed was thoroughly reviewed as well as possible options. More

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McGovern is the BEST dealership around from sales to service to autobody I bought my first brand new car here in 2024 and now I will buy every car here for me and my family moving forward! Friendly know service to autobody I bought my first brand new car here in 2024 and now I will buy every car here for me and my family moving forward! Friendly knowledgeable was superior service I highly recommend More

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Lance is very knowledgeable, efficient and honest! I always go him first any car-related advice! I always go him first any car-related advice! More

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MY 2024 BMW X1 (purchased in July 0f 2024) has been in for the same issue - going on 3 times - for vibrations in the front of the vehicle and steering wheel. The first visit in February 2024 - said tires for the same issue - going on 3 times - for vibrations in the front of the vehicle and steering wheel. The first visit in February 2024 - said tires needed rebalancing - 4039 miles? So they rebalanced the tires. No in May, at 5157 miles - vibration still happening - so went in for 2nd visit - this time - said front tire had a belt that had slipped - so ended up replacing the tire - now - 2 days after getting the new tire. the vibration is back - and it actually seems more pronounced. So the vehicle makes now its 3rd visit to the dealership to figure out why a premium luxury SUV drives like a Jeep? This is not what I expected out of a BMW - regretting our purchase at this point. More

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Service was done in a timely manner and they sent us a video explaining every details that needs to be done and they did a great job. video explaining every details that needs to be done and they did a great job. More

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Service was great and consistent with other visits. They do a good job there that’s why I go back.. They do a good job there that’s why I go back.. More

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