Matthew Brunson | Page 11

Once again- Acura of Peoria delivers! Thanks to Matthew, once again I've had another positive experience with Acura of Peoria. Best part was he had my car fixed and out the door in under Thanks to Matthew, once again I've had another positive experience with Acura of Peoria. Best part was he had my car fixed and out the door in under an hour!! There is just no better value than Acura. More

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After a car purchase here, and a year of service If I were able to leave zero stars-I WOULD. I'm finally posting this review after a year's worth of blunders at this dealer. I'm active duty Milit If I were able to leave zero stars-I WOULD. I'm finally posting this review after a year's worth of blunders at this dealer. I'm active duty Military and have been for 14 years. I bought a used Acura MDX here in February of 2015. It had roughly 60k on it when I bought it. The salesman was great (Aaron) and finance was a breeze. Aaron assured me this vehicle had been maintained exceptionally well by the single owner previous to my purchase. Of course you always take that with a small grain of salt considering they are the one selling you the vehicle. So I purchase it. I put 3,000 miles on it in about a month and a half. Bring it in for that first free oil change, and get it back with zero issues other than a crap car wash job. I bring it back 3 months later for the next oil change and to have the rear window regulator fixed. They tell me: A)My $2000 warranty won't cover a window regulator, and B),it needs rear brakes. Total estimate out the door was roughly $750. I ask, doesn't the warranty cover the window? Oh no, only the motor, NOT the regulator. So I order the part and get it done. I tell them to hold off on the brakes as it sounded fishy. Don't used cars get checked before they sell? Seems odd you certified my car less than 6000 miles ago and now I need brakes? Not only that, guess what? THE WINDOW MOTOR AND REGULATOR ARE ONE SINGLE UNIT IN THIS CAR-WARRANTY WOULD HAVE COVERED IT,THEY NEVER EVEN ASKED! Fast forward to the next service (Don't ask me why I went back-I always have the dealer service my cars).Anyway, next oil change they tell me I have a bad motor mount. $1200 estimate. Remember the $2000 warranty? Yeah, doesn't cover it. Ok I'll hold off for now. Next service, I have them check for a vibration at speed. Guess what, now I need 2 motor mounts! All within 12,000 miles of their "expert" used car certification. I tell them that makes no sense. You just had it less than 3000 miles ago, how does another motor mount go bad in 3k miles? They give me my car back unwashed this time, I guess because I didn't let them fleece me, even though they promise free washes for life with a car purchase. Finally, I take it to an Acura dealer on vacation in San Francisco. Guess what, my brakes are at 6mm.months and thousands of miles later,the brakes they told me were bad are still WAY WITHIN SPEC. And my motor mounts are fine! The vibration was from a tire out of balance,a $50 rotate and balance fixed it. RUN FROM THIS DEALER, DON'T WALK, RUN.I'll be using Acura of Scottsdale for my service needs now since I live right between the 2 anyway. Acura of Peoria, you guys really let me down man. I won't be missing any opportunities to tell everyone on base and out in town either. Rob Nezdoba More

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No Appointment and Excellent service We are from Calgary and we dropped in for advice and some quick work if possible. As per Matthew Brunson's recommendations we had work done quickly as We are from Calgary and we dropped in for advice and some quick work if possible. As per Matthew Brunson's recommendations we had work done quickly as we waited. His response and manner was professional and friendly - many thanks. His card is now in our Acura car folder and we will definitely recommend him and Acura of Peoria to others. More

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Walked in with a question--now loyal customers Fred Peralta did a phenomenal job of not just winning our business, but quickly establishing both my wife and I as loyal Acura customers. We walked i Fred Peralta did a phenomenal job of not just winning our business, but quickly establishing both my wife and I as loyal Acura customers. We walked into the dealership wanting to ask a few questions and see a 2016 MDX for my wife. Within 45 minutes he answered our initial questions with obvious in-depth knowledge of the vehicle & Acura leasing options, taken us on a test drive, politely asked what we were seeking for our trade-in, discussed numbers and successfully closed the deal. Of particular note was Fred's professional, friendly attitude during the test drive. He non-stop "sold" the vehicle to us by discussing the vehicle's features, but at a perfectly comfortable, helpful pace. He was never overbearing nor "pushy". Eugene Kwon was also a true pleasure to work with in Finance. He was friendly, thorough, yet expeditious. I recommend you ask for him by name. Finally, Matthew "Hoss" Brunson from the service department met us, gave us his card, and asked us to please call him directly for any questions or needs to may come up. We were so impressed by the whole experience that I decided to return to Fred and this time lease a 2016 ILX for me. I say "well-done" to Fred and the entire Acura of Peoria team. The experience was actually very enjoyable--twice. More

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i went to see about trade in my car I was helped by Sara Frey and she is very helpfull respectful and very professional and got me a good deal in my dream car I was helped by Sara Frey and she is very helpfull respectful and very professional and got me a good deal in my dream car More

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Great service department team Ever since I bought my car at Acura of Peoria from sales to the service department my need have been met. Service department has been very helpful to Ever since I bought my car at Acura of Peoria from sales to the service department my need have been met. Service department has been very helpful to make sure my vehicles are running in top condition More

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Great service! Fast and fantastic service for a recall part and maintenance service! I greatly appreciate the effort to get the job done quickly! Thank you Matt! Fast and fantastic service for a recall part and maintenance service! I greatly appreciate the effort to get the job done quickly! Thank you Matt! More

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stereo not working right I was very satisfied with the service that I received for my stereo it was not working right and they fixed it gave me a loaner with no questions aske I was very satisfied with the service that I received for my stereo it was not working right and they fixed it gave me a loaner with no questions asked thank you for your services More

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Awesome place Absolutely HATE going to dealerships! But after my first buying experience with Acura of Peoria I couple of years ago for my wife's car, I did not hes Absolutely HATE going to dealerships! But after my first buying experience with Acura of Peoria I couple of years ago for my wife's car, I did not hesitate to return for a car for my daughter and look forward to going in in the near future for a car for myself. The staff is not pushy and everyone knows their stuff. I especially loved the fact that I was never recalled to fill out "missed paperwork" as the other dealerships often do. Jorge was Very Knowledgeable and Arts Expertise made the choosing the right vehicle a choice not an option. These are the cars I want to drive not the cars we have to drive. More

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Great Team - Sales to Service! I've never met an unpleasant person at this dealership. I purchased a car from Jorge the first time around; he connected with me very well and it was I've never met an unpleasant person at this dealership. I purchased a car from Jorge the first time around; he connected with me very well and it was a very pleasant experience. Several months later I totaled that car. As soon as the dealership found out Matt, my service advisor whom I'd only met twice, called me to check on my wellbeing and urged me to head to the doctor to ensure I wasn't internally injured. Next the Ben (whom I never met), the general sales manager called to check on me. By this time we knew the car was going to be a total loss and he offered to put $1500 towards any lease or purchase to help me out. I stopped in that evening to check out the new inventory and met Fred. I told them that I was working on a deal with another dealership and they were eager and aggressive to beat whatever they offered. I visited the other dealership to test drive the car to ensure I didn't feel any remorse. What I felt while at the other dealership was nothing that I would've ever expected. I didn't feel the warm, cozy, genuine feeling that I had at Acura. The people were rude and condescending towards me. While sitting there running numbers with the other dealership I knew that this wasn't right. I wanted to come for service on my vehicle and feel welcomed! Be greeted by first name and asked how my dog was doing. I knew that wasn't going to happen at the other dealership. They weren't even polite when I was trying to give them business, for Pete's sake. I eagerly left the other dealership and texted Fred, who had reached out to me earlier that day providing a rate lower than what I initially asked for. Fred promptly responded to me, telling me my car was in the back waiting for me. When I walked in to Acura again, I knew I was in the right place. Greeted by name from the General Sales Manager and quickly meeting with Fred who constantly kept a smile on my face. We got all of the papers signed and Fred even helped me out in returning the rental car 20 minutes away. These guys will have a customer for life, with all of the great customer service and attention that I receive there. Greatest car buying experience out of any dealership that I've ever visited! More

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