Matthew Chagnon | Page 21

Best experience with any dealer Went in with an idea of what I wanted - Matthew Chagnon listened and zeroed in on an exact match for me that fit my criteria - very pleasant, sincere Went in with an idea of what I wanted - Matthew Chagnon listened and zeroed in on an exact match for me that fit my criteria - very pleasant, sincere personality, very patient. I would not hesitate to recommend others to this dealer and Matthew Chagnon! More

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Welcoming and not pushy We walked into Bonneville after 2 terrible experiences at other local dealers that day and thought "Why didn't we come here first?" Matt was great! E We walked into Bonneville after 2 terrible experiences at other local dealers that day and thought "Why didn't we come here first?" Matt was great! Extremely helpful and so nice. We didn't feel pressured into buying anything and we didn't feel as though we were being lead in a direction of a vehicle we couldn't afford. They worked with us on the numbers and were able to get us right where we needed to be. We will be back! Thanks Matt!! More

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Loyal customers After our HHR was recently totaled in an accident recently. This past Friday my father and I went in to Bonneville and Son looking for a replacement. After our HHR was recently totaled in an accident recently. This past Friday my father and I went in to Bonneville and Son looking for a replacement. The staff did everything they could to find us the best deal that they could in our price range. Especially our dealer Vedran Karahusic. He did everything he could to make us comfortable. We went home in the fifth car we've purchased through them, a 2009 Chevy Impala, and when the time come we will go back to them to purchase car #6. More

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Matthew Chagnon: Beyond Sales Person, he's an Advocate This review is a bit long, but it is necessary. My wife and I faced that point in time where a paid off vehicle was starting to cost too much to maint This review is a bit long, but it is necessary. My wife and I faced that point in time where a paid off vehicle was starting to cost too much to maintain. We wanted a white Town and Country with saddle leather interior. Thought that our best case scenario was that Mattthew would have to search through dealers to locate one. We figured it was going to take some time. Well, Matthew asked if it had to be a 2015 model and explained that there was a 2014 with fewer than 14,000 miles on it, white with saddle leather, priced at more than $13,000 less than a brand new T&C with the same options. The vehicle was beautiful and meet our needs. We were overjoyed! One couldn't by a lesser model for that price. Matthew began the paperwork so that we could walk in the next day, sign and drive away. That night I was really scrutinizing the long list of options and was disheartened to discover that it did not have heated seets. We just believed that any T&C model had them standard. My wife and I have not purchased a car without heated seats since 2003, and since then we both have health conditions where heated seats are a must in the winter. Sadly, I called Matthew to tell him it was a deal breaker. He asked me to give him a little time to see what he could do to make it work. He called back with to options: remote start for $400.00 dollars or heated seat elements could be installed for $1,100.00. I realize, and apprecciate that like everybody else in life, Matthew lives and dies by selling cars. But he really is vested in solving problems, and investigating whether the heated seat option was possible at the dealer level wouldn't have even occurred to me. He called back shortly after letting us know it could be done to clarify something: through taking the time really "listen" to us he recalled that we no longer had children, and that the T&C year and model we were trading in only had heated front seats. So he asked how imporant was it to have heated seats throughout the new vehicle. I told him that it was the front seats that mattered. He said, "Well, it turns out that the $1,100.00 is what it costs for the whole vehicle. As I thought about our conversations both at the dealer and over the phone (by the way, he was taking time during his day off to try and meet an important need for us) it seemed to me that what you really expected was that the front seats would be heated." I told him that was what we wanted (in fact, I was thinking that the $1,100.00 was the cost for front seats). Matthew then informed me that when he checked to see if the dealer could install the heating elements they quoted him the cost for the whole vehicle. Matthew checked again to find out that it was only about $400.00 for just the front seats. He could have just as easily added $1,100.00 to the cost of the vehicle, an appointment would be set up and the dealer would have simply installed heating elements from front to back. Matthew Chagnon is empathetic to what customers reveal during the process. He does not push the buyer to what is easy for him. Matthew has a passion for helping the buyer guide him to thier needs and takes pride in the relationships he builds for people come back to him over and over. My parents have purchased five cars from him in the 15 years tenure he's had at Bonneville and Sons, They will be purchasing a sixth next year, again, with Matthew. I hope Matthew never retires! More

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Best Car Buying Experience I have ever had. On June 22nd my wife and I drove into Bonneville & Son Chrysler Dodge Jeep Ram to check out a 2015 Jeep Grand Cherokee. We had been researching onlin On June 22nd my wife and I drove into Bonneville & Son Chrysler Dodge Jeep Ram to check out a 2015 Jeep Grand Cherokee. We had been researching online for a while and checked out YouTube reviews, the Jeep Web Site, Google, DealerRater and just about every Jeep dealer in our immediate area. We decided we wanted a 2015 Jeep Cherokee Overland. We found two that interested us on the Bonneville web site and while we were out doing errands we thought we would drop by to check it out and maybe even negotiate a purchase. When we arrived we were met by Matt Chagnon. Matt welcomed us and asked us if he could help us find a vehicle. We told him what we were looking for and he went into the building to fetch some keys. We found Matt to be very professional, knowledgeable, personable, friendly, honest, transparent and has a great sense of humor. We didn't feel pressured into making any decision at all. Matt answered each and every question we had about the Jeep we had decided on. If Matt didn't quite know an answer for sure, he excused himself and went to get the answer to our question. All in all I guess we were very easy customers for Matt since we knew what we wanted and what we were willing to pay. There was no beating around the bush. Matt was very diligent in even trying to find any discounts and rebates we may even qualify for. He really did a great job in finding several and saved us a lot of cash. We made our offer, he presented it, management counter offered we counter offered and bang, the deal was struck and we shook hands. It was fast, easy and with no stress and was done with someone who made you feel comfortable like a friend would. Kudos to Matt. Bonneville should consider Matt a MVM (most valuable member) of their team. I would definitely do business with Bonneville and Matt again and I would recommend to anyone if you are in the market for a Jeep, give Bonneville a try and ask for Matt Chagnon. He will treat you great. Thank you Matt. John R. New Boston, NH More

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Excellent doing business with. Test drove a Toyota Tacoma that was a little banged up on the tailgate but had excellent mileage. They were able to take that into consideration when Test drove a Toyota Tacoma that was a little banged up on the tailgate but had excellent mileage. They were able to take that into consideration when negotiating a reasonable price and came away with an excellent truck. Great dealing with Matt Chagnon who went out of his way in making you feel comfortable. Highly recommend checking them out. More

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Family and Friends After not purchasing a vehicle in years, I found that the staff was courteous and personable. They were not pushy sales people and listened to our nee After not purchasing a vehicle in years, I found that the staff was courteous and personable. They were not pushy sales people and listened to our needs and wants. Our experience there was fast, efficient and professional. I would absolutely refer anyone to Bonneville & Sons. More

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First Ram, diesel ever awesome I called Bonneville & Son, Rick Goulette answer the phone made a time to discuss a Ram Tradesman. Rick showed me info and approximate cost on a truck I called Bonneville & Son, Rick Goulette answer the phone made a time to discuss a Ram Tradesman. Rick showed me info and approximate cost on a truck wanted me to take one for a ride I designed not to. I still had a month to get my affairs it order so I could order a truck to late in the model year. So Norman the sales manger, searched and 2 days later had a truck with the accessories I wanted with a few extras.Great staff with good knowledge of their products. Did a great job for me. More

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Great Customer Service!! My husband and I came in to buy a new Jeep. They immediately came over to help us. Everyone was very down to earth & easy to work with. Didn't get the My husband and I came in to buy a new Jeep. They immediately came over to help us. Everyone was very down to earth & easy to work with. Didn't get the normal "car salesman" vibe. The salesman and the finance guy really seemed to do their best to keep us in our budget. I'd recommend this place to anyone. More

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Best place to buy a vehicle Went to purchase a new truck with horrible credit and they never gave up on me and got me a great rate and put me in a great new vehicle hands down th Went to purchase a new truck with horrible credit and they never gave up on me and got me a great rate and put me in a great new vehicle hands down the best around thank you guys so much a true 10 out of 10 More

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