Matthew Durbin | Page 2

It a great place to buy a vehicle and friendly staff I would recommend anyone tgere would recommend anyone tgere More

by DEAVERTRUCKING Verified Customer Verified Customer

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I've always been happy with the service at Gateway. They have always treated me VERY well! Everyone is very nice and want to make sure you're happy with your service. They have always treated me VERY well! Everyone is very nice and want to make sure you're happy with your service. More

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This dealership needs better customer service and better communication. We called to arrange a service for our family vehicle and were told to bring it in the day before a holiday. When we resisted this, we communication. We called to arrange a service for our family vehicle and were told to bring it in the day before a holiday. When we resisted this, we were assured that it would be done that day if we got it in early in the morning. Upon arrival to the dealership, at check-in, service told us that due to the holiday, no one would be able to get to our vehicle that day, and it would need to be held over the weekend but someone would call first thing on Tuesday. No one called. When we called we were told that the technician stepped out and someone would call. No one called. When we called to figure out what was going on we were told that the service person handling our case stepped out and would call. No one called. I got mad and asked to speak to a manager who texted us the most generic message about our vehicle which was unclear. We called back and demanded to speak to someone who finally told us that our vehicle would be worked on the following day and should be finished at a reasonable hour and that someone would call us. This is the WORST customer service I have ever experienced and NOT one that instills confidence. This issue is unresolved as of this writing but why schedule a service the day before a holiday and not be willing or able to complete the job? Why then have a vehicle kept over the weekend and not check-in or communicate with the owner(s)? Why "step-out" (left office for the day) and not clear your caseload and contact your customers? More

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Had a couple issues with the pre-owned vehicle I purchased. Randy, sales manager, and Ade went beyond to come to a solution for both of us. Would recommend Gateway. purchased. Randy, sales manager, and Ade went beyond to come to a solution for both of us. Would recommend Gateway. More

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Great customer service. sales, finance and service. Would recommend, ask for JJ Will b going back in future Would recommend, ask for JJ Will b going back in future More

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Had my cadillac ac system repaired at gateway. Dropped off in the morning and it was done same day thanks luke, Matt and the technician off in the morning and it was done same day thanks luke, Matt and the technician More

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