Matthew Durbin | Page 4

Terrible Experience. I brought my 2019 Silverado, which I had purchased from them about eight months ago, for a repair regarding the check engine light and a missing I brought my 2019 Silverado, which I had purchased from them about eight months ago, for a repair regarding the check engine light and a missing striker bolt for the tailgate. The issue with the engine light was resolved following a reprogram of the ECM module. I received the bill on the repair today and inquired if it was ran through the extended warranty I had purchased. Matt told me that it hadn't because I had never told him I had the policy. I had used this same extended warranty (which I bought through Gateway) three months prior to this on a different repair and it should have been on file or at least inquired about before repair. He then tells me it was too late to do anything about it and continues to tell me I should have told him earlier. After I complained about it some more Matt finally told me he would call them, after which he tells me that Mastertech doesn't cover that so I end up paying the full cost. I called Mastertech after, since it didn't seem quite right to me. The service rep there looked at their their log. It showed they had received a call from Matt regarding this ECM issue in July, when I originally brought it to them so I had obviously told him about the warranty or he did know about it at the very least prior. The second note came from his call today was simply that they had asked him if the repair they had done last month fixed the issue I was having and his response to them was that he was "unsure." I know its only a hundred bucks and have already filed a claim for reimbursement from Mastertech. I just rather he had told me that he had made a mistake rather than lie and try to shift the blame to me. More

Report | Print

It a great place to buy a vehicle and friendly staff I would recommend anyone tgere would recommend anyone tgere More

by DEAVERTRUCKING Verified Customer Verified Customer

Report | Print

I've always been happy with the service at Gateway. They have always treated me VERY well! Everyone is very nice and want to make sure you're happy with your service. They have always treated me VERY well! Everyone is very nice and want to make sure you're happy with your service. More

Report | Print

This dealership needs better customer service and better communication. We called to arrange a service for our family vehicle and were told to bring it in the day before a holiday. When we resisted this, we communication. We called to arrange a service for our family vehicle and were told to bring it in the day before a holiday. When we resisted this, we were assured that it would be done that day if we got it in early in the morning. Upon arrival to the dealership, at check-in, service told us that due to the holiday, no one would be able to get to our vehicle that day, and it would need to be held over the weekend but someone would call first thing on Tuesday. No one called. When we called we were told that the technician stepped out and someone would call. No one called. When we called to figure out what was going on we were told that the service person handling our case stepped out and would call. No one called. I got mad and asked to speak to a manager who texted us the most generic message about our vehicle which was unclear. We called back and demanded to speak to someone who finally told us that our vehicle would be worked on the following day and should be finished at a reasonable hour and that someone would call us. This is the WORST customer service I have ever experienced and NOT one that instills confidence. This issue is unresolved as of this writing but why schedule a service the day before a holiday and not be willing or able to complete the job? Why then have a vehicle kept over the weekend and not check-in or communicate with the owner(s)? Why "step-out" (left office for the day) and not clear your caseload and contact your customers? More

Report | Print

Had a couple issues with the pre-owned vehicle I purchased. Randy, sales manager, and Ade went beyond to come to a solution for both of us. Would recommend Gateway. purchased. Randy, sales manager, and Ade went beyond to come to a solution for both of us. Would recommend Gateway. More

Report | Print

Great customer service. sales, finance and service. Would recommend, ask for JJ Will b going back in future Would recommend, ask for JJ Will b going back in future More

Report | Print

Had my cadillac ac system repaired at gateway. Dropped off in the morning and it was done same day thanks luke, Matt and the technician off in the morning and it was done same day thanks luke, Matt and the technician More

Report | Print