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Matthew Edwards
Matthew Edwards at Toyota of Scranton

Matthew Edwards

Service Advisor

Toyota of Scranton

3400 N Main Ave
Scranton, PA 18508

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4.7
7 Reviews
4.7

7 Reviews

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7 Reviews of Matthew Edwards

March 07, 2026

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Employee Rating

The staff at Toyota is phenomenal always addressing any concerns, they are polite and respectful More

by YARIROD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 09, 2026

Toyota of Scranton responded

YARIROD, Thank you for your kind words! We truly appreciate you taking the time to share your experience. It’s wonderful to hear that our team has been polite, respectful, and attentive to your concerns. Providing that level of care to our guests is very important to us. Thank you for choosing Toyota of Scranton. We look forward to assisting you again whenever you need us! Warm regards, ~The Service Team Toyota of Scranton

January 25, 2026

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Employee Rating

Matt seemed more like a Toyota enthusiast then an employee. He was extremely courteous and professional, and the sevice department ran better then a Toyota. Thank you for putting the service back in More

by BUBANDJILL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 25, 2026

Toyota of Scranton responded

BUBANDJILL, Thank you for taking the time to share this — what a great compliment. Matt truly is passionate about Toyota, and it shows in the way he treats our guests. We’re glad you felt the professionalism, courtesy, and care from start to finish. Comments like yours reinforce exactly why we do what we do. We appreciate your trust and look forward to being here for you whenever you need us. Warm regards, ~The Service Team Toyota of Scranton

January 14, 2026

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Nice facility, great people, they treat customers right. Knowledgeable staff and convenient location. Nice to have snacks and drinks on site. More

by JIMCANUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Higgins, Josiah Gatewood

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Jan 14, 2026

Toyota of Scranton responded

JIMCANUCK, Thank you for the kind words and for choosing Toyota of Scranton for your service needs. We’re glad you enjoyed the facility, found our team knowledgeable, and felt well taken care of—that’s exactly the experience we aim to provide. We’re also happy the snacks and drinks made your visit a bit more comfortable. We truly appreciate your feedback and look forward to seeing you again. Warm regards, ~The Service Team Toyota of Scranton

December 22, 2025

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Jonathan is incredibly nice and very good at his job. I had to try to expedite my service visit due to an upcoming medical appointment. He took care of everything very nicely! Super nice guy and a great More

by JIMCANUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jon Lane

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Dec 23, 2025

Toyota of Scranton responded

JIMCANUCK, Thank you for taking the time to share your experience! We’re so glad Jonathan was able to help expedite your visit and make things easier during a busy and important time for you. His kindness and professionalism truly reflect the care we strive to provide. Thank you for choosing Toyota of Scranton—we wish you all the best and look forward to serving you again. Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

November 08, 2025

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Polite and caring service with knowledgeable staff in a timely manner dedicated staff and punctual More

by NAJMA_KASHIF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kacie Greico, james Brown, John Boyer, Josiah Gatewood, Sierra Flynn, Ashyia Blakey

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Nov 09, 2025

Toyota of Scranton responded

NAJMA_KASHIF, Thank you so much for sharing your experience with us! We’re glad to hear you found our team polite, caring, and knowledgeable — and that your service was completed in a timely manner. We truly appreciate your feedback and look forward to assisting you again in the future. 😊 -Team Toyota of Scranton

October 30, 2025

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Great experience, I made they work for the sale, they didn’t shy away and I left very happy in a new 2025 Toyota Tundra Will purchase again! More

by MASTERCASTER29
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ebrahin Evertsz, Matthew Hedden

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Oct 30, 2025

Toyota of Scranton responded

MASTERCASTER29, Thank you so much for sharing your experience! We're glad to hear the team worked right alongside you to make sure you were comfortable with your purchase. Congratulations on your new 2025 Toyota Tundra — what a fantastic truck! We truly appreciate your trust in us and look forward to welcoming you back again when the time is right. Enjoy every mile ahead! Warm regards, The Sales Team Toyota of Scranton

October 03, 2025

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Employee Rating

Dealership did a good job. We had one little hiccup on the trade, but got it resolved. More

by SBOLIN22
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Hedden

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Oct 05, 2025

Toyota of Scranton responded

SBOLIN22, Thank you for sharing your experience! We’re glad to hear everything was resolved and that our team was able to make things right. We appreciate your understanding and the opportunity to earn your business at Toyota of Scranton. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

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