Matthew Felix Thwaits
Matthew Felix Thwaits at Tucson Subaru

Matthew Felix Thwaits

Service Advisor

Tucson Subaru

4901 N Oracle Rd
Tucson, AZ 85704

Contact Me
5.0
52 Reviews

Dealership Experience

5 yrs, 9 mos

Industry Experience

5 yrs, 9 mos

Languages Spoken

English English

Spanish Spanish

5.0

52 Reviews

Write a Review

52 Reviews of Matthew Felix Thwaits

January 23, 2026

Dealership Rating
Employee Rating

Matthew Thwaits, Service Advisor is a pleasure to work with at Subaru! Customer First Service!!! Really enjoyed him from introduction, updates and checking out. Extremely pleasant experience! Thank you! More

by Apen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 29, 2026

Tucson Subaru responded

We’re grateful you took the time to recognize our team’s efforts.

December 04, 2025

Dealership Rating
Employee Rating

It was great working with Darla. We met her at the point of purchase and she was very reassuring and knowledgeable about all the electronics in the car. She made herself available th More

by Elaineanderson737
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 04, 2025

Tucson Subaru responded

Glad to hear you enjoyed your experience!-Ethan Ward

Dec 04, 2025

Tucson Subaru responded

Thank you so much for the amazing review. Darla

October 23, 2025

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The purchase went smoothly from start to finish, everyone was kind and professional. Highly recommend. More

by Lundys
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: John Petersavage, Traci Roberts , Estevan Rosas

Oct 24, 2025

Tucson Subaru responded

Thank you for the review!!!! Traci

October 18, 2025

Dealership Rating
Employee Rating

We recently contacted CJ Nichols looking to trade up to a slightly larger vehicle due to changes in health. CJ could not have been nicer in helping us choose the right model, accessories, upgrades and color More

by joparsons44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ethan Ward , CJ Nichols

Oct 21, 2025

Tucson Subaru responded

Thank you so much for the kind words! I’m really glad we found the right Forester to make things more comfortable for your husband. It means a lot to hear you feel like part of the Subaru family, we appreciate you both! Sincerely, CJ

Oct 21, 2025

Tucson Subaru responded

Glad you enjoyed your experience!-Ethan Ward

August 16, 2025

Dealership Rating
Employee Rating

Always a pleasure. CJ in sales and Matt in service are awesome. Great job gentlemen. More

by Robertrandallre
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 29, 2025

Tucson Subaru responded

We try to be the best we can helping our customers. Thank you for your support. CJ

August 01, 2025

Dealership Rating
Employee Rating

I've purchased new cars from multiple dealerships in New York, Florida, and Arizona. Tucson Subaru is the best by far, in all departments. All staff are very knowledgable, professional, and courteous. They More

by ian2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Gribble, Scott Buford , Estevan Rosas. An exceptional auto salesman. Five stars plus. He's the best of the best in all parameters.

June 06, 2025

Dealership Rating

Tucson Subaru is wonderful! Estevan was very enthusiastic and knowledgeable about the Subaru Forester and able to easily explain all of the upgrades from my previous 2015 Forest More

by BLT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Artie Gonzales, Dyleen Chavez

Jun 09, 2025

Tucson Subaru responded

Thank you for taking the time to leave us this awesome feedback. - Artie

May 05, 2025

Dealership Rating
Employee Rating

They were great to eal with and very quick. I drove out with a new car that afternoon. More

by John Swift
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
May 09, 2025

Tucson Subaru responded

Thank you! -KG

April 27, 2025

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Employee Rating

Humberto Took me from an interested buyer to leasing a new Subaru Outback in just a few Hours More

by John Swift
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 28, 2025

Tucson Subaru responded

Thanks so much! -KG

Apr 29, 2025

Tucson Subaru responded

Glad I was able to help John! Enjoy the Outback

March 26, 2025

Dealership Rating
Employee Rating

The dealership was great about making sure my windshield was replaced correctly and that my Subaru eyesight was recalibrated. More

by McGuire Family
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 26, 2025

Tucson Subaru responded

Thank you for the review! I look forward to assisting you in the future! - Matt Felix Thwaits

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