Matthew Felix Thwaits
Matthew Felix Thwaits at Tucson Subaru
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Matthew Felix Thwaits | Page 2

Service Advisor

Tucson Subaru

4901 N Oracle Rd
Tucson, AZ 85704

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4.8
37 Reviews

Dealership Experience

4 yrs

Industry Experience

4 yrs

Languages Spoken

English English

Spanish Spanish

4.8

37 Reviews

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37 Reviews of Matthew Felix Thwaits

June 05, 2023

Dealership Rating
Employee Rating

Ok, fine. Thank you. Subaru ok taking care of issue. I am glad. The 2023 is not as good as my 2021 though More

by Jean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jesse Friedman

Jun 15, 2023

Tucson Subaru responded

Hello, I am very sorry to hear you had a less than extraordinary experience here at Tucson Subaru. We care very deeply about all of our customers and consider them family. We definitely want to make sure you are comfortable coming here and to make sure your vehicle is operating as designed and safe and reliable for you. If you would like to discuss further or there is anything I can do, please contact me, Scott Gregg, 520-290-4243 or email sgregg@tucsonsubaru.com.

Jun 15, 2023

Jean responded

Thank you. Service manager was hands on and allocated Matt as my service advisor. Matt is very professional and treated me very well. I hope he will always be my advisor

March 08, 2023

Dealership Rating
Employee Rating

quick easy reliable, willing to work with you to get the right price for the car you love More

by jericho brandon
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Chris Smith, Traci Roberts , Jose Arizaga

Mar 08, 2023

Tucson Subaru responded

Thank you I hope you are loving the WRX! Chris

Mar 09, 2023

Tucson Subaru responded

Enjoy the car!!!! Traci

Mar 13, 2023

Tucson Subaru responded

Thank you for the wonderful review. Let me know if I can help with your Subaru ownership.

January 26, 2023

Dealership Rating
Employee Rating

This Dealership is very professional and I know the work is done right. Always friendly. Very helpful and knowledgeable. More

by KMNeal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2023

Tucson Subaru responded

Thank you for taking the time to leave this awesome feedback! :) - Artie

November 16, 2022

Dealership Rating
Employee Rating

Easy process. Knew what car I wanted when I went in there and they didn’t pressure me into anything else. There were some issues with the car shortly after buying More

by brandon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Louie Ascencio, Shawna Iniguez

Nov 16, 2022

Tucson Subaru responded

Thank you !! ; ) Louie A

Dec 01, 2022

Tucson Subaru responded

Thank you so much for sharing, I am glad I could help and we got it all sorted, Enjoy your new car! ~ Shawna

November 16, 2022

Dealership Rating
Employee Rating

Tucson Subaru goes out of their way to make customers happy. I’ve worked with Darla multiple times over the past week and she always makes sure I having the best customer experience. I would highly recom More

by bartolo_torre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Darla Muckley

Nov 16, 2022

Tucson Subaru responded

Thank you for your nice review. I am glad I could help. Darla

October 04, 2022

Dealership Rating
Employee Rating

Darla answered all of my questions and concerns about my new Subaru and took as much time with me as necessary. More

by Paigedvm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Darla Muckley

Oct 04, 2022

Tucson Subaru responded

Thank you so much for the kind review, I appreciate you. Welcome to the Tucson Subaru family. Darla

October 03, 2022

Dealership Rating
Employee Rating

It was a smooth process buying a car from Tucson Subaru. Monica was great, patient, and helped me out in every facet of the process. Would definitely recommend this dealership! More

by calewis6934
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Monica E. Schivone-Rimcoski

Oct 20, 2022

Tucson Subaru responded

Thank you so much Chris! Enjoy your new Jeep! ~Monica

September 28, 2022

Dealership Rating
Employee Rating

I Love buying my cars there! Great people and great dealership. Great service department too! Thanks More

by jag52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 28, 2022

Tucson Subaru responded

Thanks so much! We appreciate your repeat business! -Sean

Sep 28, 2022

Tucson Subaru responded

Thank you for your kind review, We appreciate it. Darla

Sep 28, 2022

Tucson Subaru responded

Thank you for the Extraordinary review! - Curt

June 07, 2022

Dealership Rating
Employee Rating

I took my car in for its first service four months late as I had broken my ankle in December 2021 and not able to drive as far as the dealership without experiencing a lot of swelling. Matthew took good ca More

by SusanK
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Jun 14, 2022

Tucson Subaru responded

Thank you so much for the great review. We hope to see you in 6 months!

February 11, 2022

Dealership Rating
Employee Rating

they do the job indicated, at the price indicated, by the time promised. that’s enough More

by subaruofportland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dan Ford, Jesse Friedman, Jordi Acosta, Artie Gonzales, Chris Valencia , Jason Arreola, Brandon Boyka, Richard Drow, Jeff Frazier

Feb 11, 2022

Tucson Subaru responded

Thanks for review!

Feb 11, 2022

Tucson Subaru responded

Thank you for the kind words. See you next service. Jesse Friedman

Feb 12, 2022

Tucson Subaru responded

We greatly appreciate the great feedback! - Artie

Feb 14, 2022

Tucson Subaru responded

Thank you so much for the positive review!

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