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Matthew Fuchs

Overview Reviews (288) Inventory (238)

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Matthew Fuchs

Matthew Fuchs | Page 12

Service Advisor

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

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4.7

288 Reviews

Overview Reviews (288) Inventory (238)

Dealership Experience

4 yrs, 4 mos

Industry Experience

11 yrs, 2 mos

Languages Spoken

English

4.7

288 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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288 Reviews of Matthew Fuchs

January 07, 2025

Dealership Rating

Employee Rating

Service rep was excellent and knowledgeable and the area was clean and well maintained thank you was clean and well maintained thank you More

by mmarino19

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

December 27, 2024

Dealership Rating

Employee Rating

I have had many issues with my Jeep and have emailed the service manager countless of times with no response service manager countless of times with no response More

by Km518

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Paul Bonilla

December 18, 2024

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Employee Rating

Curteous, time efficient, transparent and honest. I have been a long standing client for some years I have been a long standing client for some years More

by stephenhassan95

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

December 16, 2024

Dealership Rating

Employee Rating

thorough, on time and very communicative. really appreciated the uber ride home. overall a very good experience really appreciated the uber ride home. overall a very good experience More

by jordanaedelstein4

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Dec 18, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to leave us a 5-star rating! We’re thrilled that you had a positive experience with us. If you ever have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!

December 12, 2024

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Employee Rating

Very friendly service! Very prompt service! Very pleasant staff! Very good advice for the future! Very prompt service! Very pleasant staff! Very good advice for the future! More

by rgsbsc

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Tegethoff, Felicia Wardrick, Paul Bonilla

Dec 18, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5-star review! We appreciate your business and look forward to working with you again in the future.

December 10, 2024

Dealership Rating

Employee Rating

Boris did a great job again! ! We have a conversation about what I am looking for, he tells me what is on his lot, and we figure out a price. All facts are on the table with no ! We have a conversation about what I am looking for, he tells me what is on his lot, and we figure out a price. All facts are on the table with no surprises. I feel very comfortable giving Boris and Salerno Duane my business. More

by russell_pierce

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Sal Zebardast, Boris Aguirre , Jim Dietrich

Dec 18, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for your gracious words and for leaving a 5-star review Russell! We’re delighted to hear you enjoyed Boris' service. Providing exceptional experiences is our top priority, and your feedback motivates us to keep exceeding expectations. We look forward to serving you again soon!

December 09, 2024

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Employee Rating

It has the best customer service. Always willing to go the extra mile for the well-being of the customer. The mechanics are always truthful with diagnosis Always willing to go the extra mile for the well-being of the customer. The mechanics are always truthful with diagnosis More

by M1driver

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Tegethoff

Dec 18, 2024 -

Salerno Duane Chrysler Jeep responded

We really appreciate you taking the time to share your experience and leave us a 5-star review. These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience. Let us know if we can do anything else for you.

December 04, 2024

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Employee Rating

Everyone in the service department is always so helpful. They always explain everything and give so much detail about everything being done to the vehicle. They always explain everything and give so much detail about everything being done to the vehicle. More

by dani.tillawi

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Tegethoff, Paul Bonilla

Dec 18, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5-star review. We always strive to give our best to help our clients and I’m glad that we exceeded your expectations. We hope to see you again soon!

December 04, 2024

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Employee Rating

Not able to offer fix for recall - it’s been months since recall was announced. recall was announced. More

by zachary.rosenblum

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Dec 18, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Please feel free to reach out to us with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.

December 03, 2024

Dealership Rating

Employee Rating

Excellent service provided, very professional and assisted me with a piece that was hard to get for my jeep. assisted me with a piece that was hard to get for my jeep. More

by sergioguzman191

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Tegethoff, Felicia Wardrick, Paul Bonilla

Dec 18, 2024 -

Salerno Duane Chrysler Jeep responded

Thank you for taking the time to share you feedback and for the 5-star review. We are happy that our team was able to resolve the issue with your car quickly and efficiently. Customer satisfaction is our top priority and we are here to help you at any time. Please do not hesitate to contact us if you need further assistance.

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