Matthew Fuchs | Page 3

We had some problems getting the mirror, but I know that is a function of the supplier rather than Salerno Duane. The guys notified me promptly when it finally came in AND was not broken in transit. I was is a function of the supplier rather than Salerno Duane. The guys notified me promptly when it finally came in AND was not broken in transit. I was able to schedule an appointment to have the mirror installed soon thereafter and the guys did a great job. In fact, it was done same day I dropped off the car instead of the next day. Great job! Many thanks for the excellent service. Best regards, Mark S. Dow. More

by Mark Dow Verified Customer Verified Customer

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was a great experience matt did a great job in resolving my issues and wold recommend them to my friends my issues and wold recommend them to my friends More

by jonjon3225 Verified Customer Verified Customer

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Great service. Crisp communications. Timely updates. Great atmosphere in facility, on the phone, and during text comms. Timing of work status provided regularly. Crisp communications. Timely updates. Great atmosphere in facility, on the phone, and during text comms. Timing of work status provided regularly. More

by Gene M. Verified Customer Verified Customer

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a well run organization bravo to you all a well run organization bravo to you all organization bravo to you all More

by haydenhtiger Verified Customer Verified Customer

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Amazing service. Very communicative and willing to work around my schedule. Highly recommend Salerno Duane! Very communicative and willing to work around my schedule. Highly recommend Salerno Duane! More

by kmcc Verified Customer Verified Customer

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Matt and Jaylen were standout performers in our experience with SDCJ. They were professional, honest, and transparent - we valued our interactions with them. Issues experienced include scheduling: experience with SDCJ. They were professional, honest, and transparent - we valued our interactions with them. Issues experienced include scheduling: the apparent default of this service center is to have a robot try to receive calls and schedule appointments, making it difficult to get solutions in a traditional matter. They want to call back at a later time to confirm, which that call sometimes never comes. As customers can spend big $ here, it would be nice to speak to a human. Additionally, short staff had caused this appointment to have been delayed 3 weeks from the original schedule. Next, our 9am appointment was discussed to address three items including getting new tires. When the vehicle was evaluated, the center then had to get the tires ordered which caused a delay - pushing completion to the next day. A bit frustrating to not have had tires onsite, since we had pre-agreed for likely replacement. However, the largest issue was that the service was actually completed the evening of the first day, but the paperwork reportedly never made it to the front desk. So we waited for a call until the next afternoon (Saturday). When we called in, Service was closed after 1:00pm and Sales put us on hold indefinitely. When we were able to reach Service separately, they investigated and found out about the paperwork. In summary, we appreciate the work done by the front desk team. Investments could be made in additional personnel, and improved communication within the service team. Those are the reasons preventing a positive recommendation. More

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I called about a recall on my Jeep more than a month ago. They said they didn’t have the part, that it would need to be ordered, and they would call me back the following week. I’ve received no call back or They said they didn’t have the part, that it would need to be ordered, and they would call me back the following week. I’ve received no call back or follow up. More

by AndrewS Verified Customer Verified Customer

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Excellent experience with the service department. Good communication. Highly recommend. Worth going out of your way to go to this dealership. Good communication. Highly recommend. Worth going out of your way to go to this dealership. More

by KPC Verified Customer Verified Customer

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High in Comms, listed out the areas to remediate, friendly staff thank you for the service. friendly staff thank you for the service. More

by dmn2026 Verified Customer Verified Customer

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Very professional and always delivers exceptional client service and puts my car back on the road. service and puts my car back on the road. More

by spizzi429 Verified Customer Verified Customer

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