John Lawler

Toyota of Scranton responded

FALLON1643, Thank you for your kind review! We're delighted to hear that our team was able to accommodate your needs and provide a polite, courteous experience. Putting our customers' interests first is always our goal, and it's wonderful to know that commitment stood out during your visit. We truly appreciate your feedback and thank you for choosing Toyota of Scranton. We look forward to serving you again in the future! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

SLOANEY731, Thank you for your loyalty to Toyota of Scranton over the years and for sharing your experience with us. It means a great deal to know you’ve trusted us since your first Toyota in 1985 and are now enjoying your new 2026 Tacoma. We truly appreciate your continued confidence in both our dealership and service team. Doug and Jonathan will be very happy to hear your kind words and recognition. Providing a positive experience before and after the sale is something we work hard to achieve, and it’s wonderful to know they earned your five-star recommendation. Thank you again for being part of the Toyota of Scranton family. We look forward to serving you for many more years to come! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JMESSNER219, Thank you for the 5-star review! We’re so glad to hear you had a positive experience and found our team kind and informative throughout the process. We’re also happy your first two service visits were already scheduled to help make ownership easy and convenient. We truly appreciate you choosing Toyota of Scranton and look forward to continuing to take great care of you in the future! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

MG166, Thank you so much for the 5-star review! We truly appreciate your kind words about our team, pricing, and service. We’re also glad you found our location convenient and our showroom clean and welcoming. Thank you again for choosing Toyota of Scranton—we look forward to seeing you again! Warm regards, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

JACKIEMARIEVT, Thank you for sharing this feedback with us. I’m glad to hear most of your experience was positive, but I’m truly sorry for the frustration caused by the delay in correcting your address. That follow-through should not have been missed, and I understand your concern about your registration card. I’d like to help get this resolved right away. If you could please reach out with your correct address or contact information, I will personally make sure our team updates it and confirms the status of your registration. Thank you again for bringing this to our attention — we appreciate the opportunity to make it right. Warm regards, ~MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

ACLARK25, Thank you for sharing this! We're so glad to hear your car-buying experience was easy and enjoyable. It means a lot that you would choose us again and feel confident referring others. We appreciate you and look forward to helping you in the future! Warm regards, ~The Toyota of Scranton Sales Team

Toyota of Scranton responded

LYNN.SPARACINO, Thank you for letting us know and for taking the time to complete the survey for Max. We appreciate your feedback and will be sure to update our records accordingly. Thank you again for your time and for choosing Toyota of Scranton! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

ANDYH36267, We’re so glad to hear that, and appreciate you sharing your experience! Brian and John will be happy to know they made things easy and straightforward for you. Thank you for giving us the opportunity — we’re thrilled you felt the offer was fair! Warm regards, The Sales Team Toyota of Scranton