Mel Hanna | Page 26

Great experience Great service! Came in looking for a new car and got exactly what I wanted. Definitely recommend 10/10. Made the process easy and quick for a first ti Great service! Came in looking for a new car and got exactly what I wanted. Definitely recommend 10/10. Made the process easy and quick for a first time buying experience. More

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Amazing experience One of my friends told me to ask for JC from Marino Jeep because he is amazing in the car business , He was right these guy make it happen he work my One of my friends told me to ask for JC from Marino Jeep because he is amazing in the car business , He was right these guy make it happen he work my price my budget and I took the vehicle with the options that I want Thank you Marino thank you JC Also his manager Mel worked the deal with him he’s a good guy ! More

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Great experience buying used truck I had an excellent experience purchasing a used vehicle at Marino. Joe T. was very knowledgeable, kind and courteous and took the time to explain ever I had an excellent experience purchasing a used vehicle at Marino. Joe T. was very knowledgeable, kind and courteous and took the time to explain everything thoroughly. Both Joe and Mel went the extra mile to make me feel that my purchase was appreciated. Thank you and I would definitely recommend asking for Joe if you ever stop in looking for a vehicle. Take care all... More

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The worst experience I have ever had.. I was in the market to purchase a brand new 2018 Chrysler Pacifica Limited. I was not able to find the interior (mocha) I wanted. I visited the Naplet I was in the market to purchase a brand new 2018 Chrysler Pacifica Limited. I was not able to find the interior (mocha) I wanted. I visited the Napleton dealership. Robert Taylor provided great service, but the sales manager blew the sale as he belittle me in the purchasing process. I walked out very disappointed. I called the Marino dealership after my mother had advised me to go there and check out personally their inventory. My family has purchased numerous vehicles at Marino's including when the dealership was owned by Lynch. Orlando answered my phone call and he could not make me happy with the deal he offered. He transferred me to Mike (General Sales Mgr) and he made me a final offer. Mike was professional in the process. I decided to visit the dealership personally to see if there was something else they could do for me. As I parked my car at the dealership, Tim Geller approached me and asked if I needed any help. I told him that I had spoken to Orlando and Mike and wanted to speak to them personally. Tim replied, "Orlando is from our call center and Mike is gone for the day. I could help you." I said sure. Everything was going good until he could not come down on the price of the Pacifica they had available which was a different year and style from which I originally wanted. He introduced me to Pete Babani and unfortunately we could not agree on the price. Then Pete said, "let me show on this other computer how much the Pacifica is worth. I am not supposed to show you, but I'll do it anyways." As we are in a sort of back and forth negotiation, Mel Hanna who happened to be next to Pete on another computer comments, "are you going to let him to talk to you that way Pete?" I looked at Mel Hanna as I don't know who he is and replied, "excuse me, why are you getting involved?" He stated that I should not talk to Pete in the tone of voice and I replied, "this is not your business so stay out of it" At the same time people are murmuring that Mel Hanna is the right hand man of the owner and that I should watch out. I became furious as Mel Hanna continued to get involved trying to defend Pete Babani. I was so disappointed that another dealership was being rude once again and all they wanted was to get my money at any cost. The transaction became a horrible experience for me since I had to argue loudly about the way this process was taking place. I felt very angry and disappointed because I felt that they only care about the money. I visited the dealership the next day with my parents because they had forgotten to provide the $200 referral money to my mother. Also I saw an advertisement from Marino's website in regards to a $50 gift card they provide when you test drive a vehicle. Pete Babani told me that I don't qualify because they made me a deal and purchased the car. So ridiculous, isn't that the point of the $50 gift car. What a horrible experience! My line of work involves financials and trading. I am Regional Manager/Stock Broker at a bank. I have worked previously in the electronic industry for 15+ years ranging from a sales associate all the way to a District Manager. I have worked for retailers such as: Sears, Circuit City, Tweeter, Radioshack, Best Buy..... so as you can see I have a wealth of knowledge in the retail industry. I know how a client/customer should be treated at all times. I understand that retailers are going to drop the ball once in a while, but what you do to alleviate and diffuse any situation is what makes a business flourish in any industry. Unfortunately, the Marino dealership did not meet my standards and expectations. I will have to say that I will not ever return as a prospective buyer in the future. Even though I purchased the car due to the fact that my wife wanted it right away, I will go somewhere else for any issues my new car encounters. I was also interested in replacing my Jeep, but I will see where I go since I do not want to experience this kind of service ever again. More

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Excellent Customer Service Recently purchased my vehicle from this dealership and have received exemplary customer service in every way. My salesman, Dan Koljovic, was professio Recently purchased my vehicle from this dealership and have received exemplary customer service in every way. My salesman, Dan Koljovic, was professional, knowledgeable, responsive, and timely in making sure my needs were met. The sales management team, Mel and Pete, ensured that the buying process was an ease and made me feel immediately welcomed to my new dealership home. I am extremely grateful for the teams dedication to excellence in service and would highly recommend this dealership and their team members. More

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Very stressfree Purchase of new jeep went very smooth From beginning to end..My trade in was good almost what I was asking so thank you again.. Purchase of new jeep went very smooth From beginning to end..My trade in was good almost what I was asking so thank you again.. More

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Great experience and so helpful! I came in today with a service and I was introduced to Gabe for sales on information about trading/leasing and he has made this experience so delightf I came in today with a service and I was introduced to Gabe for sales on information about trading/leasing and he has made this experience so delightful and helpful. He showed compassion and was very determined into helping in purchasing. Very informative and Mel Hanna as well for being very nice and trying all options to make sure everything is good. Lots of gratitude for these two gentlemen for the work that they did today for helping me purchase a new car. Thank you guys so much!! More

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Great sales department Excellent team. I love my new Pacifica and especially the price we negotiated . They were very dedicated in finding the exact car that I wanted and ha Excellent team. I love my new Pacifica and especially the price we negotiated . They were very dedicated in finding the exact car that I wanted and had it available the next day. More

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Great independent dealership Got a used vehicle at a fair price with very little negotiation. Roberto is a very friendly, low key sales person. Pete was very open with the numbers Got a used vehicle at a fair price with very little negotiation. Roberto is a very friendly, low key sales person. Pete was very open with the numbers and Mel was very persistent. They only negative was the vehicle prep. Rock chips not touched up and the cleaners used to detail the car left a strong chemical smell behind that I'm told will go eventually go away. More

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Such great customer service Can’t say enough good things about how we were treated by Adrian and Mel. They listened to what we were looking for also helped ask so many questions Can’t say enough good things about how we were treated by Adrian and Mel. They listened to what we were looking for also helped ask so many questions to find our best fit. The service was second to none. We felt great about our car buying decision. If your looking for great customer service and appreciation look no further! More

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