Melissa Gibson
Melissa Gibson at BMW of West Chester

Melissa Gibson | Page 17

Service Advisor

BMW of West Chester

1275 Wilmington Pike
West Chester, PA 19382

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4.8
404 Reviews
4.8

404 Reviews

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404 Reviews of Melissa Gibson

August 14, 2025

Dealership Rating
Employee Rating

I do not like the AI presence of Pam! ! She cannot seem to understand me and cannot seem to find available appointment times! Please get rid of her! More

by JOHN_PETERSON
Service Price Transparency
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Recommend Dealer
Yes

August 12, 2025

Dealership Rating
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I have been going to this dealership for over 10 years. I have purchased or leased 6 BMW’s and have been completely satisfied every time. Lauren is the best !!! More

by Psjleonard3422
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

August 08, 2025

Dealership Rating
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The personnel service is top notch, polite curious caring and explaining everything in detail and understandable, also the entire facility is neat and clean especially the restrooms, keep up the excellent se More

by GOJACKIE
Service Price Transparency
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Recommend Dealer
Yes

August 05, 2025

Dealership Rating
Employee Rating

They are very professional and nice when it comes to customer service. They made me feel comfortable while waiting to have my vehicle serviced. Overall BMW dealerships are hands down the best in the b More

by renny213l.75
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: The cashier who rung me up was nice

August 03, 2025

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Employee Rating

Always in the best interest of customer, prompt and professional. Thorough service, reasonable prorities set More

by serapmenda
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Frank Adinolfi, Joe Izzi

August 01, 2025

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Employee Rating

Melissa as a professional advisor always and takes the time to walk us thru the process. Never has a problem helping or explaining anything yo us! We appreciate her very much! More

by GINA.CARRERAS
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

August 01, 2025

Dealership Rating
Employee Rating

Work is consistently good. People are competent and easy to work with. Quiet. Comfortable place to get work done while waiting. More

by thomas.mccaffery
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Blubello, Tire expert Ariel was 5 stars good

July 30, 2025

Dealership Rating
Employee Rating

Amazing customer service and exceptional work in repairing my BMW. We are very pleased with Melissa’s performance. More

by MARYKAYCAFFREY
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Frank Adinolfi

July 26, 2025

Dealership Rating
Employee Rating

excellent service and very warm welcome and explaining in detail all the findings and provided all the required support to make my experience absolute pleasure More

by ajaynath.s
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

July 25, 2025

Dealership Rating
Employee Rating

BMW of West Chester always takes great care of our X5. We have been completely satisfied with the maintenance done on our vehicle and will continue to use their service in the future! More

by User-b97e4d9223
Service Price Transparency
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Recommend Dealer
Yes
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