Melissa Larios | Page 15

Great customer service, fast easy appointment, service was done quickly, service writer was knowledgeable and kept me informed. was done quickly, service writer was knowledgeable and kept me informed. More

by eqlicciardi Verified Customer Verified Customer

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Dishonest, unapologetic and no follow through. They didn’t include services in my WARRANTY Service stated they were extra but did them for my husband when he brought the vehicle in. They didn’t do They didn’t include services in my WARRANTY Service stated they were extra but did them for my husband when he brought the vehicle in. They didn’t do the oil change service correctly and let truck run for a little to let the new filter soak up the oil and then check the oil. So when we got it home it needed an ENTIRE quart of oil….. they've thrown my keys in between the passenger seat and middle console (they could have told me there was too many keys for there liking and I would have given them just the key) I had to go in the office and ask were they were and had to actively look under the seat to find them. They moved my floor board cover and put it in my passenger floor board but made sure to get all the dirt that was on the cover all over my middle console… they park you so close in the pick up parking lot I couldn’t get my son into the car without pulling the car out. Don’t even get me started on the issue with the spare key that took 6 months to be handled after “2 managers” were fired because of dishonest issues and that’s why we never got it handled… also side note the “kids room” is DISGUSTING smells and hasn’t been cleaned in a year at least… I spent $60,000 there and the service is below subpar. I will NEVER buy another Toyota from them and that’s all we drive… when my 2014 Yaris is needing to be retired I will NOT BE BUYING FROM LANCASTER TOYOTA More

by Britlemay Verified Customer Verified Customer

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Good service pretty fast with appointments good work check all systems also and give suggestions check all systems also and give suggestions More

by ALICEUTTER Verified Customer Verified Customer

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Customer service was really great and everyone was really friendly i would recommend them to my friends and family. friendly i would recommend them to my friends and family. More

by RITCHIEREVOAL16 Verified Customer Verified Customer

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Good service and great customer support. Thank you very much for your great services and your patience. Thank you very much for your great services and your patience. More

by lynette.holliday Verified Customer Verified Customer

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Gustav gave excellent customer service and everybody there, including the staff, and Mechanic explaining everything about my car. Your location has always given me great customer service. there, including the staff, and Mechanic explaining everything about my car. Your location has always given me great customer service. More

by loanresolutions Verified Customer Verified Customer

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None everyone was good and professional they know how to dealing with people and I like dealing with people and I like More

by Walter Verified Customer Verified Customer

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La verdad no me ayudo en solucionar mi problema con mi windshield se excuso en que no podía hacer nada sin ni siquiera buscar una solución windshield se excuso en que no podía hacer nada sin ni siquiera buscar una solución More

by JRIVERA.RAMIREZ91 Verified Customer Verified Customer

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Very professional and nice people and they did a fast service I take it in the morning afternoon. It’s already was ready thank you. service I take it in the morning afternoon. It’s already was ready thank you. More

by kamsarsimonyan Verified Customer Verified Customer

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I am very please with the services received, very professional people. Sure was very clean and they delivered my car in timely manner professional people. Sure was very clean and they delivered my car in timely manner More

by hedgar56 Verified Customer Verified Customer

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