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Melissa Larios
Melissa Larios at Toyota of Lancaster

Melissa Larios

Due Bill/ Rental Clerk

Toyota of Lancaster

43301 12th St West
Lancaster, CA 93534

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4.7
338 Reviews
4.7

338 Reviews

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338 Reviews of Melissa Larios

August 15, 2025

Dealership Rating
Employee Rating

The 3 woman in the office laughing about me after I pass 3 hrs oil change More

by edwincheech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Chanin Yescas, Kiara Santos, Erick Bravo

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Aug 15, 2025

Toyota of Lancaster responded

We're sorry to hear that you had a negative experience at our store. We strive to provide exceptional customer service and it's disappointing to hear that we fell short in your case. We will address this with our staff and take steps to ensure that all customers receive the assistance they need. You can always contact us at (661) 952-2103.

August 08, 2025

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Employee Rating

Very nice. Helped me out allot with my car thank you so much. And the manager too! Big help More

by testrada1460
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Erick Bravo, Douglas Velasco, Annie Vodegel, Gus Alatorre

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Aug 12, 2025

Toyota of Lancaster responded

We appreciate that you took the time to tell us about your experiences! If there is anything else we can do for you, please let us know.

August 08, 2025

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Employee Rating

The staff was friendly and courteous. Check in was quick. Service was performed promptly and the car was ready on time. That’s all anyone can ask. More

by karenbriggs53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston

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Aug 12, 2025

Toyota of Lancaster responded

Thank you for your review. Your satisfaction with our services makes us very thrilled. Your review is greatly appreciated, and we hope to be of assistance again soon!

August 05, 2025

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Employee Rating

We have two Toyotas that we purchased from you and all our times with service have been Grand. More

by DANDLRICE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Erick Bravo, Douglas Velasco, Annie Vodegel, Gus Alatorre

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Aug 05, 2025

Toyota of Lancaster responded

Once again, thank you for choosing us and for the incredible 5-star rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do.

August 04, 2025

Dealership Rating
Employee Rating

Windshield was on back order and Joe kept me informed about it.Install looks as good as new More

by NIGHTHAWK55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Garcia

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Aug 04, 2025

Toyota of Lancaster responded

Thank you for taking the time to leave such a thoughtful review. We’re delighted to hear that Joe Garcia provided you with outstanding service. Joe Garcia consistently goes above and beyond to ensure our customers have a positive experience, and your feedback is a great affirmation of their hard work.

August 01, 2025

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Employee Rating

Great service and timely. My service rep walked me out to my car when it was done. More

by stefanieemory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chanin Yescas, Kiara Santos, Douglas Velasco

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Aug 04, 2025

Toyota of Lancaster responded

We’re lucky to have our team members and your recognition means a lot. Thank you for your kind words!

July 30, 2025

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Employee Rating

Me parece muy eficiente y estoy muy satisfecha con el trabajo que ellos están haciendo More

by josefaleon5050j0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Douglas Velasco, Annie Vodegel, Gus Alatorre

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Jul 30, 2025

Toyota of Lancaster responded

Muchas gracias por tomarte el tiempo para dejarnos una calificación de 5 estrellas. ¡Lo apreciamos mucho!

July 16, 2025

Dealership Rating
Employee Rating

All the salesman very nice all the melancholy there doing very well and great jo9 More

by atiaata1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Douglas Velasco, Annie Vodegel, Gus Alatorre

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Jul 30, 2025

Toyota of Lancaster responded

Your 5-star review motivates us to keep pushing forward and sets the tone for excellence in all that we do.

July 15, 2025

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Employee Rating

Very good service a very respectful and polite willl highly recommend to everyone thank you More

by Santa perez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, U.B. Dominguez, Kiara Santos, Erick Bravo, Douglas Velasco, Annie Vodegel, Gus Alatorre

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Jul 15, 2025

Toyota of Lancaster responded

We sincerely appreciate your business and your valuable feedback. Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience.

June 29, 2025

Dealership Rating
Employee Rating

Erick Bravo is a fantastic service advisor who demonstrates a high level of care and consideration for the customer and ensures no question or concern goes unanswered. More

by none25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sean Preston, Chanin Yescas, U.B. Dominguez, Kiara Santos, Erick Bravo, Douglas Velasco, Annie Vodegel, Gus Alatorre

Report | Print
Jun 30, 2025

Toyota of Lancaster responded

Thank you for your positive review! We're happy you had a good experience and are always looking for ways to improve—feel free to share any suggestions!

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