Melissa McElwee
Melissa McElwee at Concordville Subaru

Melissa McElwee | Page 5

Assistant Service Manager

Concordville Subaru

1713 Wilmington West Chester Pike
Glen Mills, PA 19342

Contact Me
4.9
723 Reviews

Dealership Experience

9 yrs, 10 mos

Industry Experience

16 yrs

Languages Spoken

English English

4.9

723 Reviews

Write a Review

723 Reviews of Melissa McElwee

April 14, 2023

Dealership Rating
Employee Rating

Excellent service experience as usual! Concordville Subaru makes every experience a positive one. I am a very satisfied customer. More

by MARKHEIMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Carpenter

Apr 17, 2023

Concordville Subaru responded

Hi MARKHEIMANN, We appreicate your 5-star review. We are delighted to hear our team was excellent during your service visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Moe Laraki - General Manager

April 12, 2023

Dealership Rating
Employee Rating

On my 4th or 5th Subaru from this dealership and have always had a good experience. Maintenance appointments are so easy to make and everyone is very helpful explaining what needs to be done. In and out More

by betsy5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2023

Concordville Subaru responded

Hi betsy5, We appreciate your 5-star review. We are glad to hear our service team took excellent care of you during your visits. We hope to see you soon. Have a great day. Sincerely, Moe Laraki - General Manager

April 10, 2023

Dealership Rating
Employee Rating

The Service Deptartment is first class - friendly, informative and most importantly does excellent, quality work. I give them 4 stars for a job well done! More

by krb
Purchase Time
Recommend Dealer
Yes
Apr 11, 2023

Concordville Subaru responded

Hi krb, Thank you for your 5-star review. We are glad to hear our team made your experience excellent. We hope to see you on your future visit. Take care. Sincerely, Moe Laraki - General Manager

April 04, 2023

Dealership Rating
Employee Rating

Friendly staff. Very helpful and courteous. Great selection of vehicles. Transaction are easy. Love this place More

by coolmom53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2023

Concordville Subaru responded

Hi coolmom53, Thank you for your kind review. We are glad to hear you were satisfied with your experience. We hope to see you soon. Have a great day. Sincerely, Moe Laraki - General Manager

April 02, 2023

Dealership Rating
Employee Rating

Always have a great service experience at Concordville Subaru. My service advisor, Melissa, is exceptional. More

by BENJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Moe Laraki, Jill Quale, Tim Raysor , Bill Still

Apr 03, 2023

Concordville Subaru responded

Hi BENJOHNSON, We appreciate your 5-star review. We are delighted to hear Melissa took excellent care of your vehicle. We hope to see you soon. Have a great day. Sincerely, Moe Laraki - General Manager

April 01, 2023

Dealership Rating
Employee Rating

Every one was very pleasant but I was frustrated because I had my new car one day and then I brought it back for repairs on the side mirror. You had the new car for over a week trying to figure out what was More

by amkaplan1
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jordan Cox

Apr 03, 2023

Concordville Subaru responded

Hi amkaplan1, Thank you for your kind review. We are delighted to hear you were satisfied with your visit. We hope to see you soon. Have a great day. Sincerely, Moe Laraki - General Manager

April 01, 2023

Dealership Rating
Employee Rating

Outstanding customer service from making the appointment to picking up you car when the service is complete. Melissa is wonderful to work with. She really cares about me the customer and my car.. Thank you More

by GCRUMLEY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Brennan

Apr 03, 2023

Concordville Subaru responded

Hi GCRUMLEY2, We appreciate your kind review. We are glad to hear Melissa was excellent to work with. We hope to see you soon. Have a great day. Sincerely, Moe Laraki - General Manager

March 29, 2023

Dealership Rating
Employee Rating

Very friendly, reliable, and upfront. Appreciate that a lot will take my car there for routine checks! More

by LIZAFERNANDEZ23
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Mar 30, 2023

Concordville Subaru responded

Hi LIZAFERNANDEZ23, We appreciate your 5-star review. We are delighted to hear you were satisfied with your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Moe Laraki - General Manager

March 29, 2023

Dealership Rating
Employee Rating

Problem was not taken care of. I have to take the car to a body shop. Subaru are supposed to be the experts. I still had to pay 50 dollars. Last time I came in for service som More

by drake_te
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Apr 07, 2023

Concordville Subaru responded

Hi drake_te, We’re sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future. Sincerely, Moe Laraki - General Manager

Apr 07, 2023

drake_te responded

There still was no reason for the oil plug being put on as tight as it was. I had to get service on the oil pan for the unreasonable amount of torque that was used by Subaru service.

March 26, 2023

Dealership Rating
Employee Rating

Courteous. Thorough. Efficient. Informative. Professional. Friendly. Skilled. Service advisors, cashier, and manager wonderful. Problem explained. Plan made. More

by Jacqueline E.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Rodgers, Tiffany West

Mar 27, 2023

Concordville Subaru responded

Hi Jacqueline E., We appreciate your 5-star review. We are delighted to hear our team provided excellent service. We hope to see you soon. Have a great day. Sincerely, Moe Laraki - General Manager

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