Melvin Alston | Page 29

A 5-Ster Rating I give this Lexus dealer employees a 5-star rating for their prompt service and professional courtesy. If the service takes hours to complete, a servi I give this Lexus dealer employees a 5-star rating for their prompt service and professional courtesy. If the service takes hours to complete, a service rep will check on me and keep me updated regarding the service. I am satisfied with this dealer and would heartily recommend it to others. More

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Top notch service is the rule not the exception Melvin is always great to work with. He makes sure all concerns are addressed, gives realistic timelines and makes sure you are comfortable while you Melvin is always great to work with. He makes sure all concerns are addressed, gives realistic timelines and makes sure you are comfortable while you wait. I’m always confident I will be treated fairly when bringing my car to him. More

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Always excellent Great service always. Clean and courteous. Comfortable waiting areas. Melvin is outstanding. Ron Best is the best. I do not trust anywhere else for m Great service always. Clean and courteous. Comfortable waiting areas. Melvin is outstanding. Ron Best is the best. I do not trust anywhere else for my Lexus service. More

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Excellent experience with the Service team I made my service appointment with Melvin who was so helpful. He even returned my call twice to schedule my appointment. When I brought my car I. For I made my service appointment with Melvin who was so helpful. He even returned my call twice to schedule my appointment. When I brought my car I. For service Melvin was on vacation, but Shannon took great care of me. My experience with Service team was amazing. I live in Charlotte and I will drive to Jim Hudson for service anytime. Thanks for a great experience. More

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Been always good I have always had the best service. I have been accommodated when I had an emergency and did not have an appointment. My car has had the best service I have always had the best service. I have been accommodated when I had an emergency and did not have an appointment. My car has had the best service since I bought it. Has never been anywhere else. More

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Excellent service department The service department is very knowledgeable and friendly. There is no other place I would take my Lexus in for service. Jim Hudson Lexus IS the best! The service department is very knowledgeable and friendly. There is no other place I would take my Lexus in for service. Jim Hudson Lexus IS the best! More

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Excellence in Customer Service We returned to Jim Hudson Lexus to purchase our second new car for two primary reasons. First, the staff is exceptionally professional as exemplified We returned to Jim Hudson Lexus to purchase our second new car for two primary reasons. First, the staff is exceptionally professional as exemplified by Mr. Darryn Russ. He was attentive to our needs as a customer, listened for understanding, and provided options that allowed us to obtain the best combination of features we wanted in our car. Our second reason for returning to this dealership, is Mr. Alston in the Service Department commitment to ensuring our cars received the services they needed to keep them running in tip top shape. He knows our cars like if they were his own. He provided accurate descriptions of the service need and time to accomplish them to maximize our resource, both money and time. Each member of the Jim Hudson Lexus with whom we interact treats us with courtesy and respect. More

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Best Service ever I was having trouble with my car vibrating when I applied the brakes going downhill. Was able to get my 2010 RX350 in the next service day. They che I was having trouble with my car vibrating when I applied the brakes going downhill. Was able to get my 2010 RX350 in the next service day. They checked out my car, serviced it and installed new front brakes, Melvin Alston is my go to guy in the service department. More

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80K mile service I always have a great experience with the service department. They are very helpful and considerate of my needs and requests in providing me with a lo I always have a great experience with the service department. They are very helpful and considerate of my needs and requests in providing me with a loaner. More

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Service I took my Lexus in for the 20,000 mile service. They found a couple of issues I had actually forgotten to mention and were able to fix it and have it I took my Lexus in for the 20,000 mile service. They found a couple of issues I had actually forgotten to mention and were able to fix it and have it back to me still in the timeframe promised. The service is always top notch. Also dealt with Liz when picking up my car and she was right on top of everything. So impressive. More

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