Michael Caccese | Page 15

We never met Declan Cohen or Ian Maher. We were very unhappy with the delivery of our new vehicle. We have purchased several vehicles over the years, and never has our new vehicle been park We were very unhappy with the delivery of our new vehicle. We have purchased several vehicles over the years, and never has our new vehicle been parked in the back of the dealership for delivery. We felt that the delivery specialist was in a hurry to get us out of there, and once we returned home, we realized why. Our front license plate and bracket was never installed on the vehicle, which is against the law in NY State. We were very uncomfortable driving this way, and were told we needed to drive back down, one hour away from our home again to correct Otto's mistake three days later, with no apology or consideration for the inconvience. More

by scooterreb1 Verified Customer Verified Customer

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New Cadillac owner so I don’t have any real history with t the service dept yet t the service dept yet More

by kaarnio Verified Customer Verified Customer

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I have been a customer of Otto for at least 18 years, probably longer. The service is always friendly and professional. Bill McClean is the best! probably longer. The service is always friendly and professional. Bill McClean is the best! More

by chyde001 Verified Customer Verified Customer

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Everyone was very nice and helpful and very performing there job . Delivered the truck in a timely matter . Thanks so much . there job . Delivered the truck in a timely matter . Thanks so much . More

by tmharley1 Verified Customer Verified Customer

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I purchased two Cadillacs in the last month. I first one I bought from you was all black and the color made me depressed. By chance, I saw your website and another 2020 XT5 in Satin Steel with I first one I bought from you was all black and the color made me depressed. By chance, I saw your website and another 2020 XT5 in Satin Steel with light interior was advertised. I made an appointment to discuss my thoughts and staff was eager to assist. In twenty minutes the deal was made and two days I traded cars. I'm now satisfied and somewhat content.. Thank you for your service. More

by 76jstanco Verified Customer Verified Customer

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very professional dealership, Easy to work with, no high pressure sales pitches and transaction was accurate and professional. pressure sales pitches and transaction was accurate and professional. More

by ditullja Verified Customer Verified Customer

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I’m 56 and have bought several cars. Otto by far is the best dealership I have ever done business with. Their sales department is top notch and so is the service department. I would high Otto by far is the best dealership I have ever done business with. Their sales department is top notch and so is the service department. I would highly recommend Otto to anyone. I will be buying all my cars from Otto from now on. More

by Terry Verified Customer Verified Customer

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Very helpful clean show room, friendly staff Very accommodating, has shuttle for your convenience went over.features of new vehicle accommodating, has shuttle for your convenience went over.features of new vehicle More

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This is a well informed, professional dealership that puts the customer needs and service to the forefront. They are always a pleasure to work with. puts the customer needs and service to the forefront. They are always a pleasure to work with. More

by esainato Verified Customer Verified Customer

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They staff were efficient and courteous. We did not have to wait and was attended to promptly We did not have to wait and was attended to promptly More

by korishahosein Verified Customer Verified Customer

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